Bug #1161173 “package linux-image-3.8.0-15-generic (not installe...” : Bugs : linux package : Ubuntu

Revision history for this message

Jose D Venegas (venegas7303) wrote on 2013-03-28:

#1

AlsaInfo.txt Edit (14.2 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (1.2 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (40.8 KiB, text/plain; charset="utf-8")
Df.txt Edit (450 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (42.0 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (60.3 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (1.9 KiB, text/plain; charset="utf-8")
DuplicateSignature.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (8.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (568 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (1.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (87.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (199.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (399.6 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2013-03-28

tags:

removed: need-duplicate-check

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-03-28: Status changed to Confirmed

#2

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Scott Moore (scottbomb) wrote on 2013-03-28:

#3

Happened on both a 64-bit AMD system and a 32-bit Intel system. Update Manager just freezes on both systems, had to kill it.

Revision history for this message

Ernie 07 (ernestboyd) wrote on 2013-03-28:

#4

Failed on a 64-bit Intel system 3.8.0-14-generic #24-Ubuntu SMP Fri Mar 22 19:45:03 UTC 2013

Revision history for this message

Cherry Mendoza (cerisesorbet) wrote on 2013-03-28:

#5

To work around this, i did a manual 'sudo apt-get install linux-image-3.8.0-15' from the terminal, then rebooted. Update Manager seems to be happy now, for the time being.

Revision history for this message

Jose D Venegas (venegas7303) wrote on 2013-03-29: Re: [Bug 1161173] Re: package linux-image-3.8.0-15-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

#6

Download full text (3.5 KiB)

I went to terminal and typed Cherry Mendoza's suggestion but the terminal
gave me a suggestion of typing "sudo apt-get -f install (without image).
It worked. Thank you for your help, Jose

On Thu, Mar 28, 2013 at 7:39 PM, Cherry Mendoza <email address hidden>wrote:

> To work around this, i did a manual 'sudo apt-get install linux-
> image-3.8.0-15' from the terminal, then rebooted. Update Manager seems
> to be happy now, for the time being.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1161173
>
> Title:
> package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> While in the process of updating Lubuntu I was paused in the
> installation process and the computer froze while installing a linux
> image3.8.0-15. please assist. Thank You
>
> ProblemType: Package
> DistroRelease: Ubuntu 13.04
> Package: linux-image-3.8.0-15-generic (not installed)
> ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
> Uname: Linux 3.8.0-14-generic i686
> ApportVersion: 2.9.2-0ubuntu5
> Architecture: i386
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jose 1678 F.... lxpanel
> CRDA: Error: [Errno 2] No such file or directory: 'iw'
> CurrentDmesg:
>
> Date: Wed Mar 27 22:35:25 2013
> ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
> HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
> InstallationDate: Installed on 2013-03-26 (1 days ago)
> InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> (20130312)
> IwConfig:
> lo no wireless extensions.
>
> eth0 no wireless extensions.
>
> eth1 no wireless extensions.
> Lsusb:
> Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> Genius NetScroll+
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> MachineType: Dell Computer Corporation Dimension 2350
> MarkForUpload: True
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
> RelatedPackageVersions: grub-pc 2.00-13ubuntu2
> RfKill:
>
> SourcePackage: linux
> Title: package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 03/24/2003
> dmi.bios.vendor: Mitac International
> dmi.bios.version: A02
> dmi.board.vendor: Dell Computer Corporation
> dmi.chassis.type: 3
> dmi.chassis.vendor: Dell Computer Corporation
> dmi.modalias:
> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputer...

I went to terminal and typed Cherry Mendoza's suggestion but the terminal
gave me a suggestion of typing "sudo apt-get -f install (without image).
 It worked. Thank you for your help, Jose

On Thu, Mar 28, 2013 at 7:39 PM, Cherry Mendoza <cerisesorbet@gmail.com>wrote:

> To work around this, i did a manual 'sudo apt-get install linux-
> image-3.8.0-15' from the terminal, then rebooted. Update Manager seems
> to be happy now, for the time being.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1161173
>
> Title:
>   package linux-image-3.8.0-15-generic (not installed) failed to
>   install/upgrade: subprocess new pre-installation script returned error
>   exit status 128
>
> Status in “linux” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   While in the process of updating Lubuntu I was paused in the
>   installation process and the computer froze while installing a linux
>   image3.8.0-15. please assist. Thank You
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 13.04
>   Package: linux-image-3.8.0-15-generic (not installed)
>   ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
>   Uname: Linux 3.8.0-14-generic i686
>   ApportVersion: 2.9.2-0ubuntu5
>   Architecture: i386
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  jose       1678 F.... lxpanel
>   CRDA: Error: [Errno 2] No such file or directory: 'iw'
>   CurrentDmesg:
>
>   Date: Wed Mar 27 22:35:25 2013
>   ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
>   HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
>   InstallationDate: Installed on 2013-03-26 (1 days ago)
>   InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> (20130312)
>   IwConfig:
>    lo        no wireless extensions.
>
>    eth0      no wireless extensions.
>
>    eth1      no wireless extensions.
>   Lsusb:
>    Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> Genius NetScroll+
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   MachineType: Dell Computer Corporation Dimension 2350
>   MarkForUpload: True
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
>   RelatedPackageVersions: grub-pc 2.00-13ubuntu2
>   RfKill:
>
>   SourcePackage: linux
>   Title: package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 03/24/2003
>   dmi.bios.vendor: Mitac International
>   dmi.bios.version: A02
>   dmi.board.vendor: Dell Computer Corporation
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Computer Corporation
>   dmi.modalias:
> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputerCorporation:pnDimension2350:pvrA02:rvnDellComputerCorporation:rn:rvr:cvnDellComputerCorporation:ct3:cvr:
>   dmi.product.name: Dimension 2350
>   dmi.product.version: A02
>   dmi.sys.vendor: Dell Computer Corporation
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1161173/+subscriptions
>

Revision history for this message

Jose D Venegas (venegas7303) wrote on 2013-03-29:

#7

Download full text (4.2 KiB)

Hi Cherry Mendoza, I tried to update after I rebooted my computer and the
computer went back to its hang up I gave it a command of sudo apt-get -f
install in the terminal and it downloaded and requested me to accept the
install command in a dialog box of installing updates for software. I
selected install updates and while in the "Unpacking of
linux-image-3.8.0-15 (from
.../linux-image-3.8.0-15-generic_3.8.0.25_i386.deb) ..." was the final
terminal statement. Am I doing something wrong? Please help. Thank You
Jose Venegas

On Thu, Mar 28, 2013 at 9:40 PM, Jose Venegas <email address hidden> wrote:

> I went to terminal and typed Cherry Mendoza's suggestion but the terminal
> gave me a suggestion of typing "sudo apt-get -f install (without image).
> It worked. Thank you for your help, Jose
>
>
> On Thu, Mar 28, 2013 at 7:39 PM, Cherry Mendoza <email address hidden>wrote:
>
>> To work around this, i did a manual 'sudo apt-get install linux-
>> image-3.8.0-15' from the terminal, then rebooted. Update Manager seems
>> to be happy now, for the time being.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1161173
>>
>> Title:
>> package linux-image-3.8.0-15-generic (not installed) failed to
>> install/upgrade: subprocess new pre-installation script returned error
>> exit status 128
>>
>> Status in “linux” package in Ubuntu:
>> Confirmed
>>
>> Bug description:
>> While in the process of updating Lubuntu I was paused in the
>> installation process and the computer froze while installing a linux
>> image3.8.0-15. please assist. Thank You
>>
>> ProblemType: Package
>> DistroRelease: Ubuntu 13.04
>> Package: linux-image-3.8.0-15-generic (not installed)
>> ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
>> Uname: Linux 3.8.0-14-generic i686
>> ApportVersion: 2.9.2-0ubuntu5
>> Architecture: i386
>> AudioDevicesInUse:
>> USER PID ACCESS COMMAND
>> /dev/snd/controlC0: jose 1678 F.... lxpanel
>> CRDA: Error: [Errno 2] No such file or directory: 'iw'
>> CurrentDmesg:
>>
>> Date: Wed Mar 27 22:35:25 2013
>> ErrorMessage: subprocess new pre-installation script returned error
>> exit status 128
>> HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
>> InstallationDate: Installed on 2013-03-26 (1 days ago)
>> InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
>> (20130312)
>> IwConfig:
>> lo no wireless extensions.
>>
>> eth0 no wireless extensions.
>>
>> eth1 no wireless extensions.
>> Lsusb:
>> Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
>> Genius NetScroll+
>> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>> MachineType: Dell Computer Corporation Dimension 2350
>> MarkForUpload: True
>> ProcFB: 0 inteldrmfb
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
>> root=UUID=05313e...

Hi Cherry Mendoza, I tried to update after I rebooted my computer and the
computer went back to its hang up I gave it a command of sudo apt-get -f
install in the terminal and it downloaded and requested me to accept the
install command in a dialog box of installing updates for software.  I
selected install updates and while in the "Unpacking of
linux-image-3.8.0-15 (from
.../linux-image-3.8.0-15-generic_3.8.0.25_i386.deb) ..." was the final
terminal statement.  Am I doing something wrong?  Please help. Thank You
Jose Venegas

On Thu, Mar 28, 2013 at 9:40 PM, Jose Venegas <venegas7303@gmail.com> wrote:

> I went to terminal and typed Cherry Mendoza's suggestion but the terminal
> gave me a suggestion of typing "sudo apt-get -f install (without image).
>  It worked. Thank you for your help, Jose
>
>
> On Thu, Mar 28, 2013 at 7:39 PM, Cherry Mendoza <cerisesorbet@gmail.com>wrote:
>
>> To work around this, i did a manual 'sudo apt-get install linux-
>> image-3.8.0-15' from the terminal, then rebooted. Update Manager seems
>> to be happy now, for the time being.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1161173
>>
>> Title:
>>   package linux-image-3.8.0-15-generic (not installed) failed to
>>   install/upgrade: subprocess new pre-installation script returned error
>>   exit status 128
>>
>> Status in “linux” package in Ubuntu:
>>   Confirmed
>>
>> Bug description:
>>   While in the process of updating Lubuntu I was paused in the
>>   installation process and the computer froze while installing a linux
>>   image3.8.0-15. please assist. Thank You
>>
>>   ProblemType: Package
>>   DistroRelease: Ubuntu 13.04
>>   Package: linux-image-3.8.0-15-generic (not installed)
>>   ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
>>   Uname: Linux 3.8.0-14-generic i686
>>   ApportVersion: 2.9.2-0ubuntu5
>>   Architecture: i386
>>   AudioDevicesInUse:
>>    USER        PID ACCESS COMMAND
>>    /dev/snd/controlC0:  jose       1678 F.... lxpanel
>>   CRDA: Error: [Errno 2] No such file or directory: 'iw'
>>   CurrentDmesg:
>>
>>   Date: Wed Mar 27 22:35:25 2013
>>   ErrorMessage: subprocess new pre-installation script returned error
>> exit status 128
>>   HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
>>   InstallationDate: Installed on 2013-03-26 (1 days ago)
>>   InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
>> (20130312)
>>   IwConfig:
>>    lo        no wireless extensions.
>>
>>    eth0      no wireless extensions.
>>
>>    eth1      no wireless extensions.
>>   Lsusb:
>>    Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
>> Genius NetScroll+
>>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>>    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>>   MachineType: Dell Computer Corporation Dimension 2350
>>   MarkForUpload: True
>>   ProcFB: 0 inteldrmfb
>>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
>> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
>>   RelatedPackageVersions: grub-pc 2.00-13ubuntu2
>>   RfKill:
>>
>>   SourcePackage: linux
>>   Title: package linux-image-3.8.0-15-generic (not installed) failed to
>> install/upgrade: subprocess new pre-installation script returned error exit
>> status 128
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   dmi.bios.date: 03/24/2003
>>   dmi.bios.vendor: Mitac International
>>   dmi.bios.version: A02
>>   dmi.board.vendor: Dell Computer Corporation
>>   dmi.chassis.type: 3
>>   dmi.chassis.vendor: Dell Computer Corporation
>>   dmi.modalias:
>> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputerCorporation:pnDimension2350:pvrA02:rvnDellComputerCorporation:rn:rvr:cvnDellComputerCorporation:ct3:cvr:
>>   dmi.product.name: Dimension 2350
>>   dmi.product.version: A02
>>   dmi.sys.vendor: Dell Computer Corporation
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1161173/+subscriptions
>>
>
>

Revision history for this message

Scott Moore (scottbomb) wrote on 2013-03-29:

#8

My fix was just to do an apt-get update then apt-get upgrade -f.

Revision history for this message

Jose D Venegas (venegas7303) wrote on 2013-03-29:

#9

Download full text (3.6 KiB)

Hello Scott, I followed your advice of typing in the terminal command line
apt-get update then apt-get upgrade -f and the same old same old response
of "Preparing installation of linux-image-3.8.0-15-generic" in the details
dialog box "(Reading database ... 137002 files and directories currently
installed.) Unpacking linux-image-3.8.0-generic (from
.../linux-image-3.8.0-15-generic_3.8.0-15.25_i386.deb) ..." It froze
again. Thank You Jose

On Thu, Mar 28, 2013 at 10:20 PM, Scott Moore <email address hidden>wrote:

> My fix was just to do an apt-get update then apt-get upgrade -f.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1161173
>
> Title:
> package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> While in the process of updating Lubuntu I was paused in the
> installation process and the computer froze while installing a linux
> image3.8.0-15. please assist. Thank You
>
> ProblemType: Package
> DistroRelease: Ubuntu 13.04
> Package: linux-image-3.8.0-15-generic (not installed)
> ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
> Uname: Linux 3.8.0-14-generic i686
> ApportVersion: 2.9.2-0ubuntu5
> Architecture: i386
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: jose 1678 F.... lxpanel
> CRDA: Error: [Errno 2] No such file or directory: 'iw'
> CurrentDmesg:
>
> Date: Wed Mar 27 22:35:25 2013
> ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
> HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
> InstallationDate: Installed on 2013-03-26 (1 days ago)
> InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> (20130312)
> IwConfig:
> lo no wireless extensions.
>
> eth0 no wireless extensions.
>
> eth1 no wireless extensions.
> Lsusb:
> Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> Genius NetScroll+
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> MachineType: Dell Computer Corporation Dimension 2350
> MarkForUpload: True
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
> RelatedPackageVersions: grub-pc 2.00-13ubuntu2
> RfKill:
>
> SourcePackage: linux
> Title: package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 03/24/2003
> dmi.bios.vendor: Mitac International
> dmi.bios.version: A02
> dmi.board.vendor: Dell Computer Corporation
> dmi.c...

Hello Scott, I followed your advice of typing in the terminal command line
apt-get update then apt-get upgrade -f and the same old same old response
of "Preparing installation of linux-image-3.8.0-15-generic" in the details
dialog box "(Reading database ... 137002 files and directories currently
installed.)  Unpacking linux-image-3.8.0-generic (from
.../linux-image-3.8.0-15-generic_3.8.0-15.25_i386.deb) ..."  It froze
again.  Thank You Jose

On Thu, Mar 28, 2013 at 10:20 PM, Scott Moore <1161173@bugs.launchpad.net>wrote:

> My fix was just to do an apt-get update then apt-get upgrade -f.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1161173
>
> Title:
>   package linux-image-3.8.0-15-generic (not installed) failed to
>   install/upgrade: subprocess new pre-installation script returned error
>   exit status 128
>
> Status in “linux” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   While in the process of updating Lubuntu I was paused in the
>   installation process and the computer froze while installing a linux
>   image3.8.0-15. please assist. Thank You
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 13.04
>   Package: linux-image-3.8.0-15-generic (not installed)
>   ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
>   Uname: Linux 3.8.0-14-generic i686
>   ApportVersion: 2.9.2-0ubuntu5
>   Architecture: i386
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  jose       1678 F.... lxpanel
>   CRDA: Error: [Errno 2] No such file or directory: 'iw'
>   CurrentDmesg:
>
>   Date: Wed Mar 27 22:35:25 2013
>   ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
>   HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
>   InstallationDate: Installed on 2013-03-26 (1 days ago)
>   InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> (20130312)
>   IwConfig:
>    lo        no wireless extensions.
>
>    eth0      no wireless extensions.
>
>    eth1      no wireless extensions.
>   Lsusb:
>    Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> Genius NetScroll+
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   MachineType: Dell Computer Corporation Dimension 2350
>   MarkForUpload: True
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
>   RelatedPackageVersions: grub-pc 2.00-13ubuntu2
>   RfKill:
>
>   SourcePackage: linux
>   Title: package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 03/24/2003
>   dmi.bios.vendor: Mitac International
>   dmi.bios.version: A02
>   dmi.board.vendor: Dell Computer Corporation
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Computer Corporation
>   dmi.modalias:
> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputerCorporation:pnDimension2350:pvrA02:rvnDellComputerCorporation:rn:rvr:cvnDellComputerCorporation:ct3:cvr:
>   dmi.product.name: Dimension 2350
>   dmi.product.version: A02
>   dmi.sys.vendor: Dell Computer Corporation
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1161173/+subscriptions
>

Revision history for this message

Pedro (pelogan84) wrote on 2013-03-30:

#10

Download full text (6.9 KiB)

sudo apt-get -f install. It worked for me too.

2013/3/29 Jose D Venegas <email address hidden>

> Hello Scott, I followed your advice of typing in the terminal command line
> apt-get update then apt-get upgrade -f and the same old same old response
> of "Preparing installation of linux-image-3.8.0-15-generic" in the details
> dialog box "(Reading database ... 137002 files and directories currently
> installed.) Unpacking linux-image-3.8.0-generic (from
> .../linux-image-3.8.0-15-generic_3.8.0-15.25_i386.deb) ..." It froze
> again. Thank You Jose
>
>
> On Thu, Mar 28, 2013 at 10:20 PM, Scott Moore <<email address hidden>
> >wrote:
>
> > My fix was just to do an apt-get update then apt-get upgrade -f.
> >
> > --
> > You received this bug notification because you are subscribed to the bug
> > report.
> > https://bugs.launchpad.net/bugs/1161173
> >
> > Title:
> > package linux-image-3.8.0-15-generic (not installed) failed to
> > install/upgrade: subprocess new pre-installation script returned error
> > exit status 128
> >
> > Status in “linux” package in Ubuntu:
> > Confirmed
> >
> > Bug description:
> > While in the process of updating Lubuntu I was paused in the
> > installation process and the computer froze while installing a linux
> > image3.8.0-15. please assist. Thank You
> >
> > ProblemType: Package
> > DistroRelease: Ubuntu 13.04
> > Package: linux-image-3.8.0-15-generic (not installed)
> > ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
> > Uname: Linux 3.8.0-14-generic i686
> > ApportVersion: 2.9.2-0ubuntu5
> > Architecture: i386
> > AudioDevicesInUse:
> > USER PID ACCESS COMMAND
> > /dev/snd/controlC0: jose 1678 F.... lxpanel
> > CRDA: Error: [Errno 2] No such file or directory: 'iw'
> > CurrentDmesg:
> >
> > Date: Wed Mar 27 22:35:25 2013
> > ErrorMessage: subprocess new pre-installation script returned error
> exit
> > status 128
> > HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
> > InstallationDate: Installed on 2013-03-26 (1 days ago)
> > InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> > (20130312)
> > IwConfig:
> > lo no wireless extensions.
> >
> > eth0 no wireless extensions.
> >
> > eth1 no wireless extensions.
> > Lsusb:
> > Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> > Genius NetScroll+
> > Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> > Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> > Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> > Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> > MachineType: Dell Computer Corporation Dimension 2350
> > MarkForUpload: True
> > ProcFB: 0 inteldrmfb
> > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> > root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash
> vt.handoff=7
> > RelatedPackageVersions: grub-pc 2.00-13ubuntu2
> > RfKill:
> >
> > SourcePackage: linux
> > Title: package linux-image-3.8.0-15-generic (not installed) failed to
> > install/upgrade: subprocess new pre-installation scri...

sudo apt-get -f install. It worked for me too.

2013/3/29 Jose D Venegas <1161173@bugs.launchpad.net>

> Hello Scott, I followed your advice of typing in the terminal command line
> apt-get update then apt-get upgrade -f and the same old same old response
> of "Preparing installation of linux-image-3.8.0-15-generic" in the details
> dialog box "(Reading database ... 137002 files and directories currently
> installed.)  Unpacking linux-image-3.8.0-generic (from
> .../linux-image-3.8.0-15-generic_3.8.0-15.25_i386.deb) ..."  It froze
> again.  Thank You Jose
>
>
> On Thu, Mar 28, 2013 at 10:20 PM, Scott Moore <1161173@bugs.launchpad.net
> >wrote:
>
> > My fix was just to do an apt-get update then apt-get upgrade -f.
> >
> > --
> > You received this bug notification because you are subscribed to the bug
> > report.
> > https://bugs.launchpad.net/bugs/1161173
> >
> > Title:
> >   package linux-image-3.8.0-15-generic (not installed) failed to
> >   install/upgrade: subprocess new pre-installation script returned error
> >   exit status 128
> >
> > Status in “linux” package in Ubuntu:
> >   Confirmed
> >
> > Bug description:
> >   While in the process of updating Lubuntu I was paused in the
> >   installation process and the computer froze while installing a linux
> >   image3.8.0-15. please assist. Thank You
> >
> >   ProblemType: Package
> >   DistroRelease: Ubuntu 13.04
> >   Package: linux-image-3.8.0-15-generic (not installed)
> >   ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
> >   Uname: Linux 3.8.0-14-generic i686
> >   ApportVersion: 2.9.2-0ubuntu5
> >   Architecture: i386
> >   AudioDevicesInUse:
> >    USER        PID ACCESS COMMAND
> >    /dev/snd/controlC0:  jose       1678 F.... lxpanel
> >   CRDA: Error: [Errno 2] No such file or directory: 'iw'
> >   CurrentDmesg:
> >
> >   Date: Wed Mar 27 22:35:25 2013
> >   ErrorMessage: subprocess new pre-installation script returned error
> exit
> > status 128
> >   HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
> >   InstallationDate: Installed on 2013-03-26 (1 days ago)
> >   InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> > (20130312)
> >   IwConfig:
> >    lo        no wireless extensions.
> >
> >    eth0      no wireless extensions.
> >
> >    eth1      no wireless extensions.
> >   Lsusb:
> >    Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> > Genius NetScroll+
> >    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> >    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> >    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> >    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> >   MachineType: Dell Computer Corporation Dimension 2350
> >   MarkForUpload: True
> >   ProcFB: 0 inteldrmfb
> >   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> > root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash
> vt.handoff=7
> >   RelatedPackageVersions: grub-pc 2.00-13ubuntu2
> >   RfKill:
> >
> >   SourcePackage: linux
> >   Title: package linux-image-3.8.0-15-generic (not installed) failed to
> > install/upgrade: subprocess new pre-installation script returned error
> exit
> > status 128
> >   UpgradeStatus: No upgrade log present (probably fresh install)
> >   dmi.bios.date: 03/24/2003
> >   dmi.bios.vendor: Mitac International
> >   dmi.bios.version: A02
> >   dmi.board.vendor: Dell Computer Corporation
> >   dmi.chassis.type: 3
> >   dmi.chassis.vendor: Dell Computer Corporation
> >   dmi.modalias:
> >
> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputerCorporation:pnDimension2350:pvrA02:rvnDellComputerCorporation:rn:rvr:cvnDellComputerCorporation:ct3:cvr:
> >   dmi.product.name: Dimension 2350
> >   dmi.product.version: A02
> >   dmi.sys.vendor: Dell Computer Corporation
> >
> > To manage notifications about this bug go to:
> >
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1161173/+subscriptions
> >
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1161429).
> https://bugs.launchpad.net/bugs/1161173
>
> Title:
>   package linux-image-3.8.0-15-generic (not installed) failed to
>   install/upgrade: subprocess new pre-installation script returned error
>   exit status 128
>
> Status in “linux” package in Ubuntu:
>   Confirmed
>
> Bug description:
>   While in the process of updating Lubuntu I was paused in the
>   installation process and the computer froze while installing a linux
>   image3.8.0-15. please assist. Thank You
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 13.04
>   Package: linux-image-3.8.0-15-generic (not installed)
>   ProcVersionSignature: Ubuntu 3.8.0-14.24-generic 3.8.4
>   Uname: Linux 3.8.0-14-generic i686
>   ApportVersion: 2.9.2-0ubuntu5
>   Architecture: i386
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  jose       1678 F.... lxpanel
>   CRDA: Error: [Errno 2] No such file or directory: 'iw'
>   CurrentDmesg:
>
>   Date: Wed Mar 27 22:35:25 2013
>   ErrorMessage: subprocess new pre-installation script returned error exit
> status 128
>   HibernationDevice: RESUME=UUID=f1dca352-47ee-4c41-9333-0e3b6e5de9d9
>   InstallationDate: Installed on 2013-03-26 (1 days ago)
>   InstallationMedia: Lubuntu 13.04 "Raring Ringtail" - Alpha i386
> (20130312)
>   IwConfig:
>    lo        no wireless extensions.
>
>    eth0      no wireless extensions.
>
>    eth1      no wireless extensions.
>   Lsusb:
>    Bus 003 Device 002: ID 0458:0003 KYE Systems Corp. (Mouse Systems)
> Genius NetScroll+
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   MachineType: Dell Computer Corporation Dimension 2350
>   MarkForUpload: True
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-14-generic
> root=UUID=05313e6d-959b-4e00-a3aa-cdca2ae5da0d ro quiet splash vt.handoff=7
>   RelatedPackageVersions: grub-pc 2.00-13ubuntu2
>   RfKill:
>
>   SourcePackage: linux
>   Title: package linux-image-3.8.0-15-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 128
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 03/24/2003
>   dmi.bios.vendor: Mitac International
>   dmi.bios.version: A02
>   dmi.board.vendor: Dell Computer Corporation
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Computer Corporation
>   dmi.modalias:
> dmi:bvnMitacInternational:bvrA02:bd03/24/2003:svnDellComputerCorporation:pnDimension2350:pvrA02:rvnDellComputerCorporation:rn:rvr:cvnDellComputerCorporation:ct3:cvr:
>   dmi.product.name: Dimension 2350
>   dmi.product.version: A02
>   dmi.sys.vendor: Dell Computer Corporation
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1161173/+subscriptions
>

Revision history for this message

Jose D Venegas (venegas7303) wrote on 2013-03-30:

#11

Hello everyone,
The way I resovled this problem was sudo apt-get install apport and bamm! that was done and I just went around that mine. I hope that will help anyone. Thanks Jose

Joseph Salisbury (jsalisbury) on 2013-04-02

tags:	added: kernel-key
Changed in linux (Ubuntu):
importance:	Undecided → High

Ubuntu
linux package

package linux-image-3.8.0-15-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

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package linux-image-3.8.0-15-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

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Ubuntu
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