[VirtualBox] xubuntu restart hangs only immediately after install, not subsequently

Bug #1154390 reported by Delfino
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

After clicking the Restart button (Step 16) when the installation finish the machine doesn't restart.

It tries to restart but it get hung here:

------------------------
Welcome to Ubuntu Raring Ringtail (development branch) (GNU/Linux 3.8.0-12-generic x86_64)

* Documentation: https://help.ubuntu.com/

xubuntu@xubuntu:~$
Broadcast message from root@xubuntu
(unknown) at 21:03 ...
The system is going down for reboot NOW!
modem-manager[1400]: <info> Caught signal 15, shutting down...
---
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: delfino 1500 F.... pulseaudio
                      delfino 1519 F.... xfce4-volumed
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=63a78316-379c-4b82-8af6-ea0112a4bb0b
InstallationMedia: Xubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
Lsusb:
 Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=c5cbbc3d-1237-44d9-9bfe-1c498a580d49 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-17-generic N/A
 linux-backports-modules-3.5.0-17-generic N/A
 linux-firmware 1.95
RfKill:

Tags: quantal
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH
---
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: delfino 1500 F.... pulseaudio
                      delfino 1519 F.... xfce4-volumed
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=63a78316-379c-4b82-8af6-ea0112a4bb0b
InstallationMedia: Xubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
Lsusb:
 Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=c5cbbc3d-1237-44d9-9bfe-1c498a580d49 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-17-generic N/A
 linux-backports-modules-3.5.0-17-generic N/A
 linux-firmware 1.95
RfKill:

Tags: quantal
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH

Revision history for this message
Delfino (denunez-ubuntu) wrote :
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1154390

tags: added: iso-testing
Revision history for this message
Brian Murray (brian-murray) wrote :

The inability of a system to properly shutdown and restart is a kernel bug.

affects: ubiquity (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1154390

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: raring
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: xubuntu restart hang after install

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc5-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Delfino (denunez-ubuntu) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected quantal
description: updated
Revision history for this message
Delfino (denunez-ubuntu) wrote : BootDmesg.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : Lspci.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcEnviron.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcModules.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : PulseList.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : UdevDb.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : UdevLog.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
Delfino (denunez-ubuntu) wrote : AlsaInfo.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : BootDmesg.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : Lspci.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcEnviron.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : ProcModules.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : PulseList.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : UdevDb.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : UdevLog.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : WifiSyslog.txt

apport information

Revision history for this message
Delfino (denunez-ubuntu) wrote : Re: xubuntu restart hang after install

Brad,
I executed the cmd and sent the results.

I got the following:
dpkg-query: no packages found matching linux.

Joseph,
I will try to test the latest upstream kernel. Once I test it I will update the results.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Delfino (denunez-ubuntu) wrote :
Delfino (denunez-ubuntu)
tags: added: kernel-unable-to-test-upstream
Revision history for this message
Delfino (denunez-ubuntu) wrote :

I can't test the upstream kernel since the error happens in a new installation after trying to restart when the installation is finish. I can replicate the problem any time.
http://youtu.be/6hixevXdCsI?t=7m37s

This error doesn't happen once the VM is turn off and started again; after that the OS can restart without problems, is just after the installation is finish.

I will try to test the Beta2 and verify if this exist also.

penalvch (penalvch)
summary: - xubuntu restart hang after install
+ [VirtualBox] xubuntu restart hangs only immediately after install, not
+ subsequently
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