HP Pavilion 23 AIO - System repeatedly freezes during testing

Bug #1153542 reported by Jeff Lane 
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
High
AceLan Kao

Bug Description

The system seems rather unstable. Several times during testing, it would just freeze. I thought, perhaps, this has to do with the Broadcom Wifi/BT combo as the freezes seemed to happen alot during testing involving either Bluetooth or Wireless, but it also froze up a few times outside of those times.

There is no indication in the logs that anything is amiss, the system simply locks up hard and has to be power-cycled to resume a working state.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-25-generic 3.5.0-25.39~precise1
ProcVersionSignature: Ubuntu 3.5.0-25.39~precise1-generic 3.5.7.4
Uname: Linux 3.5.0-25-generic x86_64
NonfreeKernelModules: wl fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Generic [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Generic [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1687 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xfeb40000 irq 16'
   Mixer name : 'Realtek ALC269VC'
   Components : 'HDA:10ec0269,103c2aee,00100202'
   Controls : 21
   Simple ctrls : 10
Date: Mon Mar 11 06:57:54 2013
HibernationDevice: RESUME=UUID=ccd7a21f-7a71-4fa5-b95d-e2898c3dae24
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
MachineType: Hewlett-Packard a654
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-25-generic root=UUID=e2a5f4ae-dfa2-40be-a6c5-3ddb85dcf68e ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-25-generic N/A
 linux-backports-modules-3.5.0-25-generic N/A
 linux-firmware 1.79.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/24/2012
dmi.bios.vendor: AMI
dmi.bios.version: 8.08
dmi.board.name: 2AEE
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.03
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAMI:bvr8.08:bd08/24/2012:svnHewlett-Packard:pna654:pvr:rvnPEGATRONCORPORATION:rn2AEE:rvr1.03:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: a654
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Jeff Lane  (bladernr) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
Yang Kun (YK) (dayangkuncn) wrote :

@Acelan, Hi Acelan, could you please take a look at this bug ? thanks

Changed in linux (Ubuntu):
assignee: Canonical Hardware Enablement Team (canonical-hwe-team) → AceLan Kao (acelankao)
AceLan Kao (acelankao)
Changed in linux (Ubuntu):
status: Confirmed → In Progress
AceLan Kao (acelankao)
Changed in linux (Ubuntu):
status: In Progress → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Jeff Lane, could you please provide the full computer model as noted on the sticker (ex. HP Pavilion 23-b010 All-in-One Desktop PC)?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hello Christopher,
No, this model name is all we have here.

Also, after the Wifi / BT module has been removed, this system seems working with 12.04.4
This probably the root cause of this issue, therefore I will mark this bug as Invalid.
For those who is affected, please feel free to open a new bug for it.
Thanks

Changed in linux (Ubuntu):
status: Incomplete → Invalid
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