Ralink Wireless/BT combo device does not work

Bug #1133971 reported by Jeff Lane on 2013-02-27
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Canonical Hardware Enablement Team
Nominated for Precise by Po-Hsu Lin
Nominated for Trusty by Po-Hsu Lin

Bug Description

Installed 12.04.2 on the HP Pavilion dm1.

lspci shows the ralink wireless/bluetooth device:
02:00.0 Network controller: Ralink corp. Device 3290
02:00.1 Bluetooth: Ralink corp. Device 3298

and rfkill shows that both devices are on and unblocked:
ubuntu@201209-11793:~$ rfkill list
0: hp-wifi: Wireless LAN
 Soft blocked: no
 Hard blocked: no
1: hp-bluetooth: Bluetooth
 Soft blocked: no
 Hard blocked: no

but there is no option for bluetooth settings or adding devices (just a status showing that BT is on). For wireless, nm-applet doesn't even show a wifi device at all.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.5.0-23-generic 3.5.0-23.35~precise1
ProcVersionSignature: Ubuntu 3.5.0-23.35~precise1-generic
Uname: Linux 3.5.0-23-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.25.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 1: Generic_1 [HD-Audio Generic], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
 /dev/snd/controlC1: ubuntu 1454 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1454 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
 Card hw:0 'Generic'/'HD-Audio Generic at 0x90344000 irq 46'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
 Card hw:1 'Generic_1'/'HD-Audio Generic at 0x90340000 irq 47'
   Mixer name : 'IDT 92HD87B2/4'
   Components : 'HDA:111d76d9,103c18d4,00100107'
   Controls : 18
   Simple ctrls : 10
Date: Wed Feb 27 01:02:55 2013
HibernationDevice: RESUME=UUID=c1796212-cc7e-43dc-af80-daed5a888443
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
MarkForUpload: True
 PATH=(custom, no user)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-23-generic root=UUID=e7dd6ccc-f508-4579-b841-9a4ddd6f3252 ro quiet splash initcall_debug vt.handoff=7
 linux-restricted-modules-3.5.0-23-generic N/A
 linux-backports-modules-3.5.0-23-generic N/A
 linux-firmware 1.79.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/17/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 18D4
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 76.23
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.21:bd10/17/2012:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0890130000004620000520100:rvnHewlett-Packard:rn18D4:rvr76.23:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dm1 Notebook PC
dmi.product.version: 0890130000004620000520100
dmi.sys.vendor: Hewlett-Packard

Jeff Lane (bladernr) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
TienFu Chen (ctf) on 2013-02-27
Changed in linux (Ubuntu):
assignee: Canonical Hardware Enablement Team (canonical-hwe-team) → Anthony Wong (anthonywong)
tags: added: 201209-11722
Jeff Lane (bladernr) on 2013-02-27
tags: added: 201209-11638
TienFu Chen (ctf) on 2013-02-27
tags: added: 201209-11728
removed: 201209-11638
Anthony Wong (anthonywong) wrote :

According to realtek, the bluetooth device 1814:3298 needs a proprietary driver to work, due to something about their PCI-E design, they will not upstream it.

For the wifi, it can made to work with firmware in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1049466/comments/8.

Changed in linux (Ubuntu):
assignee: Anthony Wong (anthonywong) → nobody
TienFu Chen (ctf) on 2013-03-07
tags: added: 201209-11733
Jeff Lane (bladernr) on 2013-03-07
tags: added: 201209-11783
Ara Pulido (ara) on 2013-03-14
Changed in linux (Ubuntu):
assignee: nobody → Canonical Hardware Enablement Team (canonical-hwe-team)
Po-Hsu Lin (cypressyew) on 2013-04-10
tags: added: 201209-11735 201209-11793
removed: 20129-11793
casper (casper-e) wrote :

  Hi, I have the same problem with Precise. I read on an other launchpad topic about wifi device ralink 3290, the problem was sold. On my laptop Compaq CQ 58, it works only with raring (but I can' t stop the wifi with the F12 touch as usual) . With precise I tryed, but the device is not recognized :
eth0 Link encap:Ethernet HWaddr 6c:3b:e5:f6:af:8c
          inet adr: Bcast: Masque:
          adr inet6: fe80::6e3b:e5ff:fef6:af8c/64 Scope:Lien
          Packets reçus:11625 erreurs:0 :0 overruns:0 frame:0
          TX packets:9566 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 lg file transmission:1000
          Octets reçus:11973207 (11.9 MB) Octets transmis:1374161 (1.3 MB)

lo Link encap:Boucle locale
          inet adr: Masque:
          adr inet6: ::1/128 Scope:Hôte
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          Packets reçus:412 erreurs:0 :0 overruns:0 frame:0
          TX packets:412 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 lg file transmission:0
          Octets reçus:51544 (51.5 KB) Octets transmis:51544 (51.5 KB)

  I tried to install it as explained on post 3, no success...

  The bluetooth didn' t work also.

  Thank you a lot for you help.

Changed in linux (Ubuntu):
status: Confirmed → Won't Fix
Changed in linux (Ubuntu Quantal):
status: New → Won't Fix
casper (casper-e) wrote :

With precise, wifi / bluetooth can be cut now with F12 touch (perhaps with changing the keyboard layouts). Wifi works, but sometimes be cut. The signal is very poor, even my internet box is near. Bluetooth don' t work.
  With raring, same problem with wifi : it works, but sometimes it disconnects, sometimes poor signal. Bluetooth don' t work, and I have not the symbol of it (I had the symbol with precise even it don' t work)
  Something about my computer :

04:00.0 Network controller: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe
04:00.1 Bluetooth: Ralink corp. RT3290 Bluetooth

  With lspci -k, no driver for the bluetooth :
04:00.0 Network controller: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe
 Subsystem: Hewlett-Packard Company Device 18ec
 Kernel driver in use: rt2800pci
04:00.1 Bluetooth: Ralink corp. RT3290 Bluetooth
 Subsystem: Hewlett-Packard Company Device 18ec

rfkill list
0: hp-wifi: Wireless LAN
 Soft blocked: no
 Hard blocked: no
1: hp-bluetooth: Bluetooth
 Soft blocked: no
 Hard blocked: no
2: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no

uname -r

  Thank you a lot for your work, and for your help.

Daniel Manrique (roadmr) on 2013-05-25
Changed in linux (Ubuntu):
importance: Undecided → High
Ara Pulido (ara) on 2013-06-05
tags: added: ihv-broadcom
tags: added: ihv-ralink
removed: ihv-broadcom
Po-Hsu Lin (cypressyew) wrote :

Still affecting Trusty

tags: added: trusty
Taihsiang Ho (taihsiangho) wrote :

Trusty is tested and the device could not work normally.
Wifi works but not stable.
BT is not enabled.


* before updating[1]:
  * wifi work
  * BT:
   * rfkill list, doesn't show BT
   * system setting -> bluetooth, shows BT is not available
   * nm-applet doesn't show BT
* after updating:
  * wifi work except could not establish AP n-wpa connection
  * BT
   * the same as the one before updating.

* before updating:
  * wifi work
   * but I did't see AP bg-open was on the network-manager list
  * BT:
   * rfkill list, doesn't show BT
   * system setting -> bluetooth, shows BT is not available
   * nm-applet doesn't show BT
* after updating:
  * wifi work
   * AP bg-open was seen but AP n-wpa could not be established.
  * BT:
   * the same as the one before updating.

updating means dist-upgrade,
including updating the kernel to be 3.13.0-30-generic #54

the testing environment has the following AP types:

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