Ubuntu

[HP ProBook 6570b Notebook PC] USB 3.0 xHCI driver fails to load no USB 3.0 ports work (12.04)

Reported by surokgr on 2013-02-26
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

As stated in summary xhci driver fails to load as a result no devices connected to USB 3.0 ports get recognized (they are powered up normally) Successfull USB 2.0 start followed by USB 3.0 xhci load failure Ports are working OK in Windows 8 x64
Laptop has been set to UEFI no secure boot

[ 2.007284] ehci_hcd 0000:00:1d.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
[ 2.007296] ehci_hcd 0000:00:1d.0: setting latency timer to 64
[ 2.007299] ehci_hcd 0000:00:1d.0: EHCI Host Controller
[ 2.007330] ehci_hcd 0000:00:1d.0: new USB bus registered, assigned bus number 2
[ 2.007351] ehci_hcd 0000:00:1d.0: debug port 2
[ 2.011237] ehci_hcd 0000:00:1d.0: cache line size of 64 is not supported
[ 2.011241] ehci_hcd 0000:00:1d.0: irq 16, io mem 0xd4738000
[ 2.027093] ehci_hcd 0000:00:1d.0: USB 2.0 started, EHCI 1.00
[ 2.027197] hub 2-0:1.0: USB hub found
[ 2.027199] hub 2-0:1.0: 2 ports detected
[ 2.027240] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
[ 2.027248] uhci_hcd: USB Universal Host Controller Interface driver
[ 2.027269] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
[ 2.027270] xhci_hcd 0000:00:14.0: PCI INT A: no GSI
[ 2.027290] xhci_hcd 0000:00:14.0: setting latency timer to 64
[ 2.027294] xhci_hcd 0000:00:14.0: xHCI Host Controller
[ 2.027324] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
[ 2.027410] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
[ 2.027412] xhci_hcd 0000:00:14.0: request interrupt 255 failed
[ 2.027414] xhci_hcd 0000:00:14.0: USB bus 3 deregistered
[ 2.027463] xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A
[ 2.027464] xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -22
[ 2.027468] xhci_hcd: probe of 0000:00:14.0 failed with error -22
[ 2.027489] usbcore: registered new interface driver libusual
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: urik 2149 F.... pulseaudio
CRDA:
 country RU:
  (2402 - 2482 @ 40), (N/A, 20)
  (5735 - 5835 @ 20), (N/A, 30)
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xd4730000 irq 48'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:111d7605,103c17b7,00100107 HDA:11c11040,103c3066,00100200 HDA:80862806,80860101,00100000'
   Controls : 37
   Simple ctrls : 13
DistroRelease: Ubuntu 12.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=a2df99be-86de-43d4-81b9-ce0d0c249976
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120817.1)
MachineType: Hewlett-Packard HP ProBook 6570b
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-38-generic root=UUID=354fc147-d40f-4e2a-a68a-2d56ef1e3a8f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-38-generic N/A
 linux-backports-modules-3.2.0-38-generic N/A
 linux-firmware 1.79.1
StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo vboxusers
dmi.bios.date: 09/24/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68ICE Ver. F.31
dmi.board.name: 17AB
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 42.32
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68ICEVer.F.31:bd09/24/2012:svnHewlett-Packard:pnHPProBook6570b:pvrA1029D1103:rvnHewlett-Packard:rn17AB:rvrKBCVersion42.32:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6570b
dmi.product.version: A1029D1103
dmi.sys.vendor: Hewlett-Packard

surokgr (surok-gr) on 2013-02-26
description: updated

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1133670

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: precise

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium

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tags: added: apport-collected running-unity staging
description: updated

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surokgr (surok-gr) wrote : Lspci.txt

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surokgr (surok-gr) wrote : Lsusb.txt

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This is what I wanted to avoid : use kernel not from standart repos. If it isn't posible to correct this situation with unworked usb3 ports in 3.2 line kernels (or in 3.5 - they are in standart repositories) then let me know how I can test with newest version of kernel (simple go to instraction in https://wiki.ubuntu.com/KernelMainlineBuilds ?)

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
surokgr (surok-gr) on 2013-02-28
tags: added: usb3
surokgr (surok-gr) on 2013-03-02
description: updated
surokgr (surok-gr) on 2013-03-03
tags: added: kernel-unable-to-test-upstream
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
surokgr (surok-gr) on 2013-03-11
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

surokgr, as per http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5212928&prodTypeId=321957&prodSeriesId=5212927&swLang=13&taskId=135&swEnvOID=4132#120 an update is available for your BIOS (F.43). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-f.43 needs-upstream-testing
removed: kernel-unable-to-test-upstream usb3
description: updated
summary: - USB 3.0 xHCI driver fails to load no USB 3.0 ports work (12.04)
+ [HP ProBook 6570b Notebook PC] USB 3.0 xHCI driver fails to load no USB
+ 3.0 ports work (12.04)
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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