[Lenovo b575e] - Primary display goes blank and never resumes after Suspend.

Bug #1097292 reported by Greg Vallande on 2013-01-08
26
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Alberto Milone

Bug Description

I've tested this with the ATI Graphics Driver (Available via jockey) and also without. In either case the primary display panel never resumes and the VGA port is also not active once the event has occured.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-29-generic 3.2.0-29.46
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
Uname: Linux 3.2.0-29-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: Generic_1 [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1715 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1715 F.... pulseaudio
CRDA:
 country EC:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 20), (3, 17)
  (5250 - 5330 @ 20), (3, 23), DFS
  (5735 - 5835 @ 20), (3, 30)
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xf0244000 irq 47'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'Generic_1'/'HD-Audio Generic at 0xf0240000 irq 16'
   Mixer name : 'Realtek ALC269VC'
   Components : 'HDA:10ec0269,17aa5107,00100202'
   Controls : 20
   Simple ctrls : 11
Card29.Amixer.info:
 Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
   Mixer name : 'ThinkPad EC (unknown)'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
 Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Tue Jan 8 09:30:09 2013
HibernationDevice: RESUME=UUID=8308e698-4dad-4098-a097-af2d0660b8b2
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: LENOVO 914VV01
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-29-generic root=UUID=d1c68a81-6b2c-42e1-9113-9d9f4bc14c71 ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-29-generic N/A
 linux-backports-modules-3.2.0-29-generic N/A
 linux-firmware 1.79
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/04/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: HPET16WW(1.01)
dmi.board.asset.tag: Not Available
dmi.board.name: 914VV01
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrHPET16WW(1.01):bd05/04/2012:svnLENOVO:pn914VV01:pvrLenovoB575e:rvnLENOVO:rn914VV01:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 914VV01
dmi.product.version: Lenovo B575e
dmi.sys.vendor: LENOVO

Greg Vallande (gvallande) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc2-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
James M. Leddy (jm-leddy) wrote :

Similar to bug 1096900, could you try with the open source drivers and see if this is still a problem? Also, I couldn't out which version of the AMD driver this were using so if you have that info please paste it here.

Changed in linux (Ubuntu):
assignee: nobody → Alberto Milone (albertomilone)
Ara Pulido (ara) on 2013-01-17
tags: added: blocks-hwcert blocks-hwcert-enablement
Greg Vallande (gvallande) wrote :

@james: After checking with the default driver, the problem still exists. (even with the kernel mentioned above) - here's the output regarding the onboard video on this specific laptop

00:01.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Device 9808

I retested with the following commands:

1: sudo apt-get install fwts (if not already installed)
2: fwts s3 --s3-multiple=10

By the first suspend, and resume, video does NOT return.

Changed in linux (Ubuntu):
status: Incomplete → New
Brad Figg (brad-figg) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
James M. Leddy (jm-leddy) wrote :

This bug was not present on enabled systems in Oneiric. If we can test Oneiric on these systems, it would be a good data point to have, to see if it was something that is a regression or a workaround on the iso that fixed it.

Daniel Manrique (roadmr) wrote :

Jeff, could you please test 11.10 to see if this bug is present there?

Thanks!

tags: added: bios-outdated-1.07 needs-suspend-logs needs-upstream-testing regression-potential
tags: added: kernel-bug-exists-upstream-v3.8-rc2

Greg Vallande, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Jure Repinc (jlp) wrote :

I just bought this laptop and installed 64-bit Kubuntu 13.10 onto it and installed all the package updates so that kernel is now at version 3.11.0-18-generic. The bug is still present on this version. I will follow the instructions in previous comment as soon as I have some more time.

Jure Repinc (jlp) wrote :

I now installed upstream kernel v3.14-rc5-trusty and the problem remains

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-v3.14-rc5
removed: needs-upstream-testing
Jure Repinc (jlp) on 2014-03-09
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Jure Repinc, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: needs-upstream-testing
removed: kernel-bug-exists-upstream kernel-bug-exists-upstream-v3.14-rc5
Jure Repinc (jlp) wrote :

Christopher, I filed bug 1303131

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