8086:0042 live session, installing [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung

Bug #1093651 reported by Fabio Marconi
32
This bug affects 10 people
Affects Status Importance Assigned to Milestone
Linux
Fix Released
High
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

This bug only happens in live session running the installer.This machine is running raring everyday without problems.
Running only the installer without the live session, the bug not appear, so it is probably reproducible in a loaded system with a slow support (usb key)

Dec 25 17:22:23 ubuntu kernel: [ 1409.468078] [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung
Dec 25 17:22:23 ubuntu kernel: [ 1409.468086] [drm] capturing error event; look for more information in /debug/dri/0/i915_error_state
Dec 25 17:22:23 ubuntu ubiquity: Processing triggers for update-notifier-common ...
Dec 25 17:22:24 ubuntu kernel: [ 1410.983665] [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung
Dec 25 17:22:24 ubuntu kernel: [ 1410.983770] [drm:i915_reset] *ERROR* GPU hanging too fast, declaring wedged!

ProblemType: BugDistroRelease: Ubuntu 13.04
Package: linux-image-3.7.0-7-generic 3.7.0-7.15
ProcVersionSignature: Ubuntu 3.7.0-7.15-generic 3.7.0
Uname: Linux 3.7.0-7-generic x86_64
ApportVersion: 2.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 4536 F.... pulseaudio
CasperVersion: 1.330
Date: Tue Dec 25 17:49:53 2012LiveMediaBuild: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64 (20121224)
MachineType: Gigabyte Technology Co., Ltd. H55M-S2H
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
RelatedPackageVersions:
 linux-restricted-modules-3.7.0-7-generic N/A
 linux-backports-modules-3.7.0-7-generic N/A
 linux-firmware 1.98
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: noSourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F7
dmi.board.name: H55M-S2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF7:bd08/20/2010:svnGigabyteTechnologyCo.,Ltd.:pnH55M-S2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnH55M-S2H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: H55M-S2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Fabio Marconi (fabiomarconi) wrote :
summary: - [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung
+ live session [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer
+ elapsed... GPU hung
summary: - live session [drm:i915_hangcheck_hung] *ERROR* Hangcheck timer
- elapsed... GPU hung
+ live session, installing [drm:i915_hangcheck_hung] *ERROR* Hangcheck
+ timer elapsed... GPU hung
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1093651

tags: added: iso-testing
description: updated
Changed in linux:
importance: Unknown → High
status: Unknown → Confirmed
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

tried to perform an installation with acpi0off, the bug still present (apport popping up) but the installation was possible.
Once system is installed the bug disappear

description: updated
description: updated
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
status: Incomplete → Triaged
Changed in linux:
status: Confirmed → Incomplete
Changed in linux:
status: Incomplete → Fix Released
penalvch (penalvch)
summary: - live session, installing [drm:i915_hangcheck_hung] *ERROR* Hangcheck
- timer elapsed... GPU hung
+ 8086:0042 live session, installing [drm:i915_hangcheck_hung] *ERROR*
+ Hangcheck timer elapsed... GPU hung
Revision history for this message
penalvch (penalvch) wrote :

Fabio Marconi, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc1

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-f7
tags: added: needs-upstream-testing regression-potential
Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Emmanuel Grumbach (egrumbach) wrote :

This seems to have been fixed upstream - when can we get the backport of the fixes for 12.04?

Revision history for this message
penalvch (penalvch) wrote :

Emmanuel Grumbach, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

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