[Dell Inspiron 17R SE 7720] TouchPad detected as Generic Mouse

[Jason]

Laptop is a Dell Inspiron 17R SE.
Ubuntu 12.10 Desktop x64
The touchpad is detected a Generic Mouse.

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PS/2 Generic Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Power Button id=9 [slave keyboard (3)]
    ↳ Sleep Button id=10 [slave keyboard (3)]
    ↳ Integrated Webcam id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=14 [slave keyboard (3)]

I: Bus=0011 Vendor=0002 Product=0001 Version=0000
N: Name="PS/2 Generic Mouse"
P: Phys=isa0060/serio1/input0
S: Sysfs=/devices/platform/i8042/serio1/input/input7
U: Uniq=
H: Handlers=mouse0 event7
B: PROP=0
B: EV=7
B: KEY=70000 0 0 0 0
B: REL=3

[ 20.643] (II) config/udev: Adding input device PS/2 Generic Mouse (/dev/input/event7)
[ 20.643] (**) PS/2 Generic Mouse: Applying InputClass "evdev pointer catchall"
[ 20.643] (II) Using input driver 'evdev' for 'PS/2 Generic Mouse'
[ 20.643] (**) PS/2 Generic Mouse: always reports core events
[ 20.643] (**) evdev: PS/2 Generic Mouse: Device: "/dev/input/event7"
[ 20.643] (--) evdev: PS/2 Generic Mouse: Vendor 0x2 Product 0x1
[ 20.643] (--) evdev: PS/2 Generic Mouse: Found 3 mouse buttons
[ 20.643] (--) evdev: PS/2 Generic Mouse: Found relative axes
[ 20.643] (--) evdev: PS/2 Generic Mouse: Found x and y relative axes
[ 20.643] (II) evdev: PS/2 Generic Mouse: Configuring as mouse
[ 20.643] (**) evdev: PS/2 Generic Mouse: YAxisMapping: buttons 4 and 5
[ 20.643] (**) evdev: PS/2 Generic Mouse: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
[ 20.643] (**) Option "config_info" "udev:/sys/devices/platform/i8042/serio1/input/input7/event7"
[ 20.643] (II) XINPUT: Adding extended input device "PS/2 Generic Mouse" (type: MOUSE, id 13)
[ 20.643] (II) evdev: PS/2 Generic Mouse: initialized for relative axes.
[ 20.643] (**) PS/2 Generic Mouse: (accel) keeping acceleration scheme 1
[ 20.643] (**) PS/2 Generic Mouse: (accel) acceleration profile 0
[ 20.643] (**) PS/2 Generic Mouse: (accel) acceleration factor: 2.000
[ 20.643] (**) PS/2 Generic Mouse: (accel) acceleration threshold: 4
[ 20.643] (II) config/udev: Adding input device PS/2 Generic Mouse (/dev/input/mouse0)
[ 20.643] (II) No input driver specified, ignoring this device.
[ 20.643] (II) This device may have been added with another device file.
---
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jason 2244 F.... pulseaudio
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=9c6a3506-b1a5-4429-92ef-d044e5c28fbf
InstallationDate: Installed on 2012-12-23 (4 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Dell Inc. Inspiron 7720
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-21-generic root=UUID=afcbece8-ad61-4649-983b-1e1e547e1e80 ro quiet splash
ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-21-generic N/A
 linux-backports-modules-3.5.0-21-generic N/A
 linux-firmware 1.95
StagingDrivers: rts5139
Tags: quantal running-unity staging
Uname: Linux 3.5.0-21-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/24/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 04M3YM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/24/2012:svnDellInc.:pnInspiron7720:pvr:rvnDellInc.:rn04M3YM:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Inspiron 7720
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.12-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2895 F.... pulseaudio
                      ubuntu 4823 F.... pulseaudio
CasperVersion: 1.336
DistroRelease: Ubuntu 13.10
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130811)
MachineType: Dell Inc. Dell System Inspiron 7720
MarkForUpload: True
Package: linux (not installed)
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.10.0-6.17-generic 3.10.3
RelatedPackageVersions:
 linux-restricted-modules-3.10.0-6-generic N/A
 linux-backports-modules-3.10.0-6-generic N/A
 linux-firmware 1.113
StagingDrivers: rts5139
Tags: saucy staging
Uname: Linux 3.10.0-6-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 05/17/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A15
dmi.board.name: 04M3YM
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA15:bd05/17/2013:svnDellInc.:pnDellSystemInspiron7720:pvr:rvnDellInc.:rn04M3YM:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System Inspiron 7720
dmi.sys.vendor: Dell Inc.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1093237/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Fabio Marconi (fabiomarconi)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in linux.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1093237

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc1-raring/

[Jason (reeot)]

I will have to try 3.8-rc1 after I figure out what happen to compiz as it killed unity. I did try 3.7-RC2 and it did not seem to fix it but that was at the same time compiz decided to die.

[Jason (reeot)]

Tested:
v3.8-rc2-raring/ 03-Jan-2013 03:59

[Jason (reeot)]

Flashed the bios to the new version (A15) but it does not seem to have changed anything.

~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

A15
05/17/2013

Still does not detect it correctly.

[ 17.798504] psmouse serio1: alps: Unknown ALPS touchpad: E7=73 03 50, EC=73 02 02
[ 17.925650] cfg80211: World regulatory domain updated:
[ 17.925650] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
[ 17.925651] cfg80211: (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 17.925652] cfg80211: (2457000 KHz - 2482000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 17.925652] cfg80211: (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 17.925653] cfg80211: (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 17.925653] cfg80211: (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 17.954159] Linux video capture interface: v2.00
[ 17.956838] rts5139: module is from the staging directory, the quality is unknown, you have been warned.
[ 17.959456] uvcvideo: Found UVC 1.00 device Integrated Webcam (1bcf:2897)
[ 17.960141] scsi4 : SCSI emulation for RTS5139 USB card reader
[ 17.960261] usbcore: registered new interface driver rts5139
[ 17.960495] scsi 4:0:0:0: Direct-Access Generic- xD/SD/M.S. 1.00 PQ: 0 ANSI: 0 CCS
[ 17.960825] sd 4:0:0:0: Attached scsi generic sg3 type 0
[ 17.963863] sd 4:0:0:0: [sdc] Attached SCSI removable disk
[ 17.969958] iwlwifi 0000:02:00.0: loaded firmware version 18.168.6.1
[ 17.976421] input: Integrated Webcam as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.5/1-1.5:1.0/input/input6
[ 17.976479] usbcore: registered new interface driver uvcvideo
[ 17.976479] USB Video Class driver (1.1.1)
[ 17.984878] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEBUG disabled
[ 17.984880] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEBUGFS enabled
[ 17.984880] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEVICE_TRACING enabled
[ 17.984881] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEVICE_TESTMODE enabled
[ 17.984882] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_P2P disabled
[ 17.984883] iwlwifi 0000:02:00.0: Detected Intel(R) Centrino(R) Wireless-N 2230 BGN, REV=0xC8
[ 17.984983] iwlwifi 0000:02:00.0: L1 Enabled; Disabling L0S
[ 18.003963] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs'
[ 18.416652] EXT4-fs (sda5): re-mounted. Opts: errors=remount-ro
[ 18.417019] Console: switching to colour frame buffer device 240x67
[ 18.420592] i915 0000:00:02.0: fb0: inteldrmfb frame buffer device
[ 18.420594] i915 0000:00:02.0: registered panic notifier
[ 18.420779] [Firmware Bug]: ACPI(PEGP) defines _DOD but not _DOS
[ 18.573103] input: PS/2 Generic Mouse as /devices/platform/i8042/serio1/input/input7
[ 18.663322] init: failsafe main process (1120) killed by TERM signal
[ 18.668933] acpi device:32: registered as cooling_device8
[ 18.668941] ACPI: Video Device [PEGP] (multi-head: yes rom: yes post: no)
[ 18.669008] input: Video Bus as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/device:2e/LNXVIDEO:00/input/input8
[ 18.677675] acpi device:35: registered as cooling_device9

Need any other logs? I a...

[penalvch (penalvch)]

Jason, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Jason (reeot)]

apport information

[Jason (reeot)]

Tested 3.11-rc4

jason@jason-Inspiron-7720:~$ dmesg | grep Unknown
[ 20.512553] psmouse serio1: alps: Unknown ALPS touchpad: E7=73 03 50, EC=73 02 02

jason@jason-Inspiron-7720:~$ uname -a
Linux jason-Inspiron-7720 3.11.0-031100rc4-generic #201308041735 SMP Sun Aug 4 21:36:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

[penalvch (penalvch)]

Jason, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[Jason (reeot)]

apport information

[penalvch (penalvch)]

Jason, did this problem not occur in a release prior to Quantal?

[Jason (reeot)]

I cant remember if i owned the laptop before 12.10 was released or not. If so i started with 12.04 on this laptop and it has never worked under ubuntu. It does work under windows so i know the touchpad is not broken.

[penalvch (penalvch)]

Jason, for regression testing purposes, could you please test for this in Lucid via http://old-releases.ubuntu.com/releases/lucid/ ?

[Jason (reeot)]

Niether 10.04(amd64) nor 11.04(i386/amd64) would load on this laptop but I did try 11.10 amd64 and it has the same problem.

[penalvch (penalvch)]

Jason, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Thank you for your understanding.

[penalvch (penalvch)]

Jason, as advised in https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream , upstream maintainers prefer you not to raise a bug report on kernel.org but start with the mailing list, as many of the maintainers don't even look at kernel.org bugzilla. Did you already e-mail the appropriate one?

[Jason (reeot)]

I did not go the email route as I did not know that they do not use the bug tracker. I guess whats the point of it if they don't check it. Where I work, we make use of our bug tracker as its intended. They should also remove that option from that previous link you posted if its not used. At the rate this is going, it probably would have been easier to just taken the time to fix the bug and submit a patch to fix it.

I guess at this point, would you still like an email sent to the list? I assume L: <email address hidden> and that list is rediculously long to have to search through just to submit a bug.

[penalvch (penalvch)]

Jason, it would be best if you sent an e-mail to the linux-input mailinglist in the preferred upstream format.

[Jason (reeot)]

Just to update, I had sent the email awhile back now but have not had any replies as of yet.

[penalvch (penalvch)]

Jason, would you have a URL to the posting you made?

[Jason (reeot)]

I don't have a url.

[penalvch (penalvch)]

Jason, well I did some digging and finally found the posting URL http://www.spinics.net/lists/linux-input/msg27046.html . Unfortunately, you didn't follow the kernel.org format noted in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1093237/comments/51 . This would be why both your mailinglist e-mail was seemingly ignored (you didn't give them the information necessary to solve the problem, as well as it's not in the kernel.org format). As well, it would be best not to force people to dumpster dive downstream reports by suggesting them to look there, especially when all the information is not there to begin with. :(

[penalvch (penalvch)]

Jason, as per http://www.dell.com/support/drivers/us/en/19/Product/inspiron-17r-se-7720 an update is available for your BIOS (A16). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Jason (reeot)]

Awhile back I decided I would just look into fixing this myself but only got as far as finding out that the code would not match my device at all. The testing was getting beyond the point of a solution. It seems like there was hope that it would magically be fixed.. I provided the information that showed the code would not match the device.. "alps: Unknown ALPS touchpad: E7=73 03 50, EC=73 02 02".. There was no way the code would match that ec sequence. This was the point where I left it as I got busy doing other things and did not have the time or desire to fix this anymore.

I have found since then that this was resolved in the commit 2013-12-26 Input: ALPS - add support for "Dolphin" devices

I am not sure if the device is really considered a "Dolphin" device however I don't really care because the touchpad seems to work and has no issues that I know of or have experienced. The following snippet shows the change to now match the existing ec sequence by correctly matching the second byte.

@@ -1845,11 +1975,13 @@ static int alps_identify(struct psmouse *psmouse, struct alps_data *priv)
if (alps_match_table(psmouse, priv, e7, ec) == 0) {
return 0;
} else if (e7[0] == 0x73 && e7[1] == 0x03 && e7[2] == 0x50 &&
- ec[0] == 0x73 && ec[1] == 0x01) {
+ ec[0] == 0x73 && (ec[1] == 0x01 || ec[1] == 0x02)) {