[Acer TravelMate 5742] BUG: unable to handle kernel paging request at ffffffffa0754318; RIP: 0010:[<ffffffff810fd2f9>] [<ffffffff810fd2f9>] register_ftrace_event+0xa9/0x2b0

Bug #1091385 reported by Eduard Biceri-Matei on 2012-12-17
38
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

While trying to upgrade kernel to 3.5.0-21 via update manager

[34578.255131] BUG: unable to handle kernel paging request at ffffffffa0754318
[34578.255184] IP: [<ffffffff810fd2f9>] register_ftrace_event+0xa9/0x2b0
[34578.255223] PGD 1c0d067 PUD 1c11063 PMD 232423067 PTE 80000002326e4161
[34578.255268] Oops: 0003 [#1] SMP
[34578.255294] CPU 0
[34578.255305] Modules linked in: xfs(+) reiserfs ext2 hid_microsoft usbhid hid michael_mic arc4 pci_stub vboxpci(O) vboxnetadp(O) vboxnetflt(O) vboxdrv(O) ib_iser rdma_cm ib_cm iw_cm ib_sa ib_mad ib_core ib_addr iscsi_tcp libiscsi_tcp libiscsi scsi_transport_iscsi snd_hda_codec_hdmi snd_hda_codec_realtek kvm_intel joydev acer_wmi sparse_keymap kvm uvcvideo videobuf2_core videodev videobuf2_vmalloc videobuf2_memops microcode mxm_wmi lpc_ich psmouse serio_raw snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event i915 snd_seq parport_pc ppdev rfcomm lib80211_crypt_tkip snd_timer bnep wl(PO) bluetooth drm_kms_helper tg3 snd_seq_device drm snd wmi i2c_algo_bit mac_hid soundcore mei lib80211 snd_page_alloc video nfsd nfs lockd fscache auth_rpcgss nfs_acl binfmt_misc sunrpc coretemp lp parport
[34578.255898]
[34578.255904] Pid: 24939, comm: modprobe Tainted: P O 3.5.0-20-generic #31-Ubuntu Acer TravelMate 5742/TravelMate 5742
[34578.255961] RIP: 0010:[<ffffffff810fd2f9>] [<ffffffff810fd2f9>] register_ftrace_event+0xa9/0x2b0
[34578.256006] RSP: 0018:ffff880234fc9dc8 EFLAGS: 00010246
[34578.256031] RAX: ffffffffa0754318 RBX: ffffffffa0a94028 RCX: ffffffff81c39b90
[34578.256063] RDX: 0000000000000413 RSI: ffffffffa0a94038 RDI: ffffffff81c39b60
[34578.256094] RBP: ffff880234fc9dd8 R08: ffff88010d62ca88 R09: ffff88010d62c9b8
[34578.256127] R10: 00000000000007ee R11: 0000000000000000 R12: ffffffffa0aa1ae8
[34578.256159] R13: ffffffffa0aa9800 R14: ffffffffa0a94000 R15: ffff88010d62c818
[34578.256191] FS: 00007f9e0fb14700(0000) GS:ffff88025bc00000(0000) knlGS:0000000000000000
[34578.257928] CS: 0010 DS: 0000 ES: 0000 CR0: 000000008005003b
[34578.259669] CR2: ffffffffa0754318 CR3: 000000018d494000 CR4: 00000000000007f0
[34578.261428] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
[34578.263197] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400
[34578.264949] Process modprobe (pid: 24939, threadinfo ffff880234fc8000, task ffff88025043dc00)
[34578.266715] Stack:
[34578.268472] ffffffffa0aa2478 ffffffffa0aa1ae8 ffff880234fc9de8 ffffffff811072dd
[34578.270250] ffff880234fc9e58 ffffffff81107e01 ffffffffa0aa9800 0000000000000000
[34578.272040] ffff88010d62c8e8 ffff88010d62c818 ffff88010d62c9b8 ffff88010d62ca88
[34578.273832] Call Trace:
[34578.275624] [<ffffffff811072dd>] trace_event_raw_init+0xd/0x20
[34578.277417] [<ffffffff81107e01>] __trace_add_event_call+0x41/0x4a0
[34578.279227] [<ffffffff811088ae>] trace_module_notify+0x1de/0x2d0
[34578.281032] [<ffffffff816876ad>] notifier_call_chain+0x4d/0x70
[34578.282831] [<ffffffff8107c5b8>] __blocking_notifier_call_chain+0x58/0x80
[34578.284640] [<ffffffff8107c5f6>] blocking_notifier_call_chain+0x16/0x20
[34578.286421] [<ffffffff810b5b15>] sys_init_module+0x75/0x230
[34578.288215] [<ffffffff8168b969>] system_call_fastpath+0x16/0x1b
[34578.289966] Code: 12 e9 dc 00 00 00 0f 1f 40 00 39 50 20 0f 84 cf 00 00 00 48 8b 00 48 85 c0 75 ef 48 8b 41 08 48 89 71 08 48 89 4b 10 48 89 43 18 <48> 89 30 48 8b 4b 28 48 83 39 00 0f 84 76 01 00 00 48 83 79 08
[34578.294056] RIP [<ffffffff810fd2f9>] register_ftrace_event+0xa9/0x2b0
[34578.296004] RSP <ffff880234fc9dc8>
[34578.297924] CR2: ffffffffa0754318
[34578.312177] ---[ end trace 4628a3c39de14e0e ]---

Oops is recoverable, and i can login again and retry
Dpkg log tail after several retries
2012-12-17 20:30:47 startup packages configure
2012-12-17 20:30:47 configure linux-image-3.5.0-21-generic:amd64 3.5.0-21.32 <none>
2012-12-17 20:30:47 status half-configured linux-image-3.5.0-21-generic:amd64 3.5.0-21.32

Second attempt:
 sudo dpkg --configure -a
[sudo] password for eduard:
Se pregătește linux-image-3.5.0-21-generic (3.5.0-21.32) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/dkms 3.5.0-21-generic /boot/vmlinuz-3.5.0-21-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.5.0-21-generic /boot/vmlinuz-3.5.0-21-generic
update-initramfs: Generating /boot/initrd.img-3.5.0-21-generic

... hangs indefinitely

 ubuntu-bug linux doesn't run, complains that linux-image-3.5.0-20-generic is not an official Ubuntu package

---
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: eduard 2533 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
InstallationDate: Installed on 2011-09-23 (451 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
Lsusb:
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 064e:a219 Suyin Corp. 1.3M WebCam (notebook emachines E730, Acer sub-brand)
MachineType: Acer TravelMate 5742
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-19-generic root=UUID=6806450a-51c1-4498-9e45-71424addadb8 ro quiet splash acpi_osi=Linux acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-19.30-generic 3.5.7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-19-generic N/A
 linux-backports-modules-3.5.0-19-generic N/A
 linux-firmware 1.95
Tags: quantal running-unity
Uname: Linux 3.5.0-19-generic x86_64
UpgradeStatus: Upgraded to quantal on 2012-10-21 (57 days ago)
UserGroups: adm admin cdrom dialout dip lpadmin netdev plugdev sambashare
dmi.bios.date: 11/18/2010
dmi.bios.vendor: Acer
dmi.bios.version: V1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: TravelMate 5742
dmi.board.vendor: Acer
dmi.board.version: V1.10
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.10
dmi.modalias: dmi:bvnAcer:bvrV1.10:bd11/18/2010:svnAcer:pnTravelMate5742:pvrV1.10:rvnAcer:rnTravelMate5742:rvrV1.10:cvnAcer:ct10:cvrV1.10:
dmi.product.name: TravelMate 5742
dmi.product.version: V1.10
dmi.sys.vendor: Acer

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1091385

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: quantal

Forgot to add:
where it hangs indefinitely, i CTRL+C and get this:

^CFailed to process /etc/kernel/postinst.d at /var/lib/dpkg/info/linux-image-3.5.0-21-generic.postinst line 1010.
dpkg: error processing linux-image-3.5.0-21-generic (--configure):
 subprocesul script post-installation instalat a returnat starea de eroare la ieșire 2

In english: subprocess script post-installation returned exit code 2

Changed in linux (Ubuntu):
importance: Undecided → Medium

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tags: added: apport-collected running-unity
description: updated

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Attempted to complete installation using recovery mode console.
Finished config of 3.5.0-21 and restarted.
3.5.0-21 boots without i915 graphics driver, wifi and lan.
3.5.0-20 fails to boot completely
Only 3.5.0-19 boots now.

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description: updated

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After another attempt, managed to successfully boot 3.5.0-20 with all drivers and reran apport-collect
Still cannot use 3.5.0-21 kernel (no graphics, no audio, no network)

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Chaostya (chaostya) wrote :

Same here. Will attach apport-collect

ApportVersion: 2.6.1-0ubuntu9
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: konmik 2123 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=554d8ecc-6526-4a68-8b0b-4bf72741867e
InstallationDate: Installed on 2011-06-19 (548 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
MachineType: Dell Inc. Latitude E5510
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-20-generic root=UUID=979e3b52-a053-44d8-a3ca-451eeace0165 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-20.31-generic 3.5.7.1
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-20-generic N/A
 linux-backports-modules-3.5.0-20-generic N/A
 linux-firmware 1.95
Tags: quantal running-unity
Uname: Linux 3.5.0-20-generic i686
UpgradeStatus: Upgraded to quantal on 2012-10-20 (59 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 05/15/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 09M4GV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd05/15/2011:svnDellInc.:pnLatitudeE5510:pvr0001:rvnDellInc.:rn09M4GV:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5510
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.

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ApportVersion: 2.6.1-0ubuntu9
Architecture: i386
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=d0f6d46c-939b-416b-a601-5c7c6d6fc32a
InstallationDate: Installed on 2011-01-24 (696 days ago)
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Hewlett-Packard HP EliteBook 8440p
MarkForUpload: True
Package: linux (not installed)
PccardctlStatus:
 Socket 0:
   3.3V
  16-bit
  PC Card
   Subdevice 0 (function 0) [unbound]
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-20-generic root=UUID=3167c9a2-2bf3-4c2b-9549-78d75b02d6e3 ro
ProcVersionSignature: Ubuntu 3.5.0-20.31-generic 3.5.7.1
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-20-generic N/A
 linux-backports-modules-3.5.0-20-generic N/A
 linux-firmware 1.95
RfKill:
 0: hp-wifi: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: quantal
Uname: Linux 3.5.0-20-generic i686
UpgradeStatus: Upgraded to quantal on 2012-11-01 (48 days ago)
UserGroups: adm admin cdrom dialout kismet lpadmin plugdev sambashare www-data
dmi.bios.date: 05/24/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CCU Ver. 3.36
dmi.board.name: 172A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 30.2C
dmi.chassis.asset.tag: CZC0444VHV
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CCUVer.3.36:bd05/24/2010:svnHewlett-Packard:pnHPEliteBook8440p:pvr:rvnHewlett-Packard:rn172A:rvrKBCVersion30.2C:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 8440p
dmi.sys.vendor: Hewlett-Packard

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For me, i narrowed it down to wl module (broadcom BCM43225 wireless adapter).
I did a clean install of ubuntu 12.10, then upgraded to kernel 3.5.0-21 and the only module that failed to load was wl.
I replaced it with brcmsmap and now wireless is working again.

Everything else seems working (video, sound, lan, etc)

Chaostya (chaostya) wrote :

I've used GRML livecd didn't load wl driver, did chroot and purged half-installed 3.5.0-21 related image, image-extras Then did apt-get update again and successfully installed 3.5.0-21. Now running it with propriatory wl driver. Will see how smooth next kernel upgrade would go.

Eduard Biceri-Matei, as per http://us.acer.com/ac/en/US/content/drivers an update is available for your BIOS (V1.30). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

description: updated
tags: added: bios-outdated-v1.30 needs-upstream-testing regression-potential
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - BUG: unable to handle kernel paging request at ffffffffa0754318
+ [Acer TravelMate 5742] BUG: unable to handle kernel paging request at
+ ffffffffa0754318; RIP: 0010:[<ffffffff810fd2f9>] [<ffffffff810fd2f9>]
+ register_ftrace_event+0xa9/0x2b0
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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