cannot connect to wifi router in 802.11n mode

Bug #1079697 reported by pranith on 2012-11-16
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
rt2x00 Project
New
Undecided
Unassigned
linux (Ubuntu)
Medium
Unassigned

Bug Description

I am not able to connect to a 802.11n router even though I have a capable adapter.

I tried install rt2870sta but that did not work.

The driver which is currently being used is rt2800usb.

I can connect to the network as 802.11g where the network is crippled!

More information here:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/214326

lsusb -v says:

Bus 001 Device 003: ID 0db0:3871 Micro Star International
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x0db0 Micro Star International
  idProduct 0x3871
  bcdDevice 1.01
  iManufacturer 1 Ralink
  iProduct 2 802.11 n WLAN
  iSerial 3 1.0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 67
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0x80
      (Bus Powered)
    MaxPower 450mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 7
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 5 1.0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x01 EP 1 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x02 EP 2 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x03 EP 3 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x04 EP 4 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x05 EP 5 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x06 EP 6 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 0
Device Qualifier (for other device speed):
  bLength 10
  bDescriptorType 6
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  bNumConfigurations 1
Device Status: 0x0000
  (Bus Powered)

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-firmware 1.95
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
Uname: Linux 3.5.0-18-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
Date: Fri Nov 16 09:30:39 2012
Dependencies:

InstallationDate: Installed on 2012-11-11 (5 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: pranith 1790 F.... pulseaudio
 /dev/snd/controlC0: pranith 1790 F.... pulseaudio
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=bdcfd3d6-751d-4090-84d0-66557eabfb1e
InstallationDate: Installed on 2012-11-11 (8 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-18-generic root=UUID=9e280908-8b1a-45f1-967d-069f34acf5bf ro quiet splash
ProcVersionSignature: Ubuntu 3.5.0-18.29-generic 3.5.7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-18-generic N/A
 linux-backports-modules-3.5.0-18-generic N/A
 linux-firmware 1.95
Tags: quantal running-unity
Uname: Linux 3.5.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/06/2012
dmi.bios.vendor: Intel Corp.
dmi.bios.version: GAZ7711H.86A.0059.2012.1106.1053
dmi.board.name: DZ77GA-70K
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG39009-400
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrGAZ7711H.86A.0059.2012.1106.1053:bd11/06/2012:svn:pn:pvr:rvnIntelCorporation:rnDZ77GA-70K:rvrAAG39009-400:cvn:ct3:cvr:

affects: linux-firmware (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1079697

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc5-raring/

pranith (bobby-prani) wrote :

I tested with the 3.6-rc5 kernel build and it does not seem to be working either.

Changed in linux (Ubuntu):
status: Incomplete → New
Brad Figg (brad-figg) wrote :

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1079697

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

pranith, as per https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%C2%AE+7+Series+Chipset+Boards&ProductProduct=Intel%C2%AE+Desktop+Board+DZ77GA-70K an update is available for your BIOS (0066). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-0066 needs-upstream-testing regression-potential
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
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