Broadcom Bluetooth 4.0 USB permanently disabled

Bug #1028827 reported by pep on 2012-07-25
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

Dist: Ubuntu 12.04 LTS

The bluetooth applet reports the device as disabled, and no enable is possible.

This happens running both 3.2.0-27 and 3.5.0-6-quantal-lts-backport kernels.

lsusb gives:
Chicony Electronics Co., Ltd

In windows 7 the device is under the name of Broadcom bluetooth 4.0 usb.
ApportVersion: 2.5.2-0ubuntu3
Architecture: amd64
 /dev/snd/controlC0: pedro 2456 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CheckboxSubmission: e66391e7bfa6bda649f266ea1300e6a1
CheckboxSystem: a5b34af478b97e68f6128c8e78cc7c5a
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=96e30b9b-5eac-457e-a7db-da1165d09732
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: LENOVO IdeaPad Z580
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-15-generic root=UUID=10d34ce9-ffbb-44a4-9361-13c16e5ded9d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-15.22-generic 3.5.4
 linux-restricted-modules-3.5.0-15-generic N/A
 linux-backports-modules-3.5.0-15-generic N/A
 linux-firmware 1.93
StagingDrivers: rts5139
Tags: quantal running-unity staging
Uname: Linux 3.5.0-15-generic x86_64
UpgradeStatus: Upgraded to quantal on 2012-09-04 (15 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo 03/26/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 5FCN27WW
dmi.board.asset.tag: Base Board Asset Tag Lenovo
dmi.board.vendor: LENOVO
dmi.board.version: Lenovo Z580
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnLENOVO:bvr5FCN27WW:bd03/26/2012:svnLENOVO:pnIdeaPadZ580:pvrLenovoZ580:rvnLENOVO:rnLenovo:rvrLenovoZ580:cvnIntelCorporation:ct9:cvr0.1: IdeaPad Z580
dmi.product.version: Lenovo Z580
dmi.sys.vendor: LENOVO

Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu Package testing tracker.

A list of all reports related to this bug can be found here:

tags: added: package-qa-testing
pep (atreyv) wrote :

Also occurs in quantal with kernel 3.5.0-15-generic

affects: ubuntu → linux (Ubuntu)
tags: added: apport-collected quantal running-unity staging
description: updated
pep (atreyv) wrote : AcpiTables.txt

apport information

pep (atreyv) wrote : AlsaInfo.txt

apport information

pep (atreyv) wrote : BootDmesg.txt

apport information

pep (atreyv) wrote : CurrentDmesg.txt

apport information

pep (atreyv) wrote : IwConfig.txt

apport information

pep (atreyv) wrote : Lspci.txt

apport information

pep (atreyv) wrote : Lsusb.txt

apport information

pep (atreyv) wrote : ProcCpuinfo.txt

apport information

pep (atreyv) wrote : ProcEnviron.txt

apport information

apport information

pep (atreyv) wrote : ProcModules.txt

apport information

pep (atreyv) wrote : PulseList.txt

apport information

pep (atreyv) wrote : RfKill.txt

apport information

pep (atreyv) wrote : UdevDb.txt

apport information

pep (atreyv) wrote : UdevLog.txt

apport information

pep (atreyv) wrote : WifiSyslog.txt

apport information

Brad Figg (brad-figg) on 2012-09-19
Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to . Please test the latest v3.6 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.


Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: needs-upstream-testing
pep (atreyv) on 2012-09-20
tags: removed: needs-upstream-testing
tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.


Changed in linux (Ubuntu):
status: Confirmed → Triaged

Is there any workaround? Would be really fine to use bluetooth on my new Lenovo Thinkpad Edge 135.

pep, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from .

If it remains an issue, could you please just make a comment to this.

Also, could you please test the latest upstream kernel available (not the daily folder) following ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:

where VERSION-NUMBER is the version number of the kernel you tested. For example:

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:

If the mainline kernel does not fix this bug, please add the following tags:

As well, please remove the tag:

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: precise
tags: added: latest-bios-5fcn27ww
Changed in linux (Ubuntu):
status: Triaged → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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