14e4:4727 [Dell Vostro 3555] Broadcom BCM4313 5GHz doesn't work but 2.4GHz does
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| | linux (Ubuntu) |
Undecided
|
Unassigned | ||
Bug Description
driver for Dell 1701 WiFi/Bluetooth
Ubuntu
“gnome-nettool” package
Questions
Question #199715
Asked by ealthuis on 2012-06-07
I have a Dell laptop with the 1701 Dell Wifi card, also a router which provides Wifi at 2.4 GHz as well as at 5 GHz.
The 2.4GHz wifi works just fine, but I cannot connect to the 5 GHz Wifi.
Is there a driver that will correct that problem?
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 1: Generic_1 [HD-Audio Generic], device 0: STAC92xx Analog [STAC92xx Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'Generic'/'HD-Audio Generic at 0xff744000 irq 52'
Mixer name : 'ATI R6xx HDMI'
Components : 'HDA:1002aa01,
Controls : 6
Simple ctrls : 1
Card0.Amixer.
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined penum
Playback channels: Mono
Mono: Playback [on]
Card1.Amixer.info:
Card hw:1 'Generic_
Mixer name : 'IDT 92HD87B1/3'
Components : 'HDA:111d76d1,
Controls : 16
Simple ctrls : 9
DistroRelease: Ubuntu 12.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120317)
MachineType: Dell Inc. Vostro 3555
NonfreeKernelMo
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_CA:en
TERM=xterm
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/ea not ours.
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.79
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 08/09/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0K89MF
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: Vostro 3555
dmi.product.
dmi.sys.vendor: Dell Inc.
| summary: |
- driver for Dell 1701 WiFi/Bluetooth + Wireless Network controller [0280]: Broadcom Corporation BCM4313 + 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi + works just fine, but I cannot connect to the 5GHz Wifi. |
| summary: |
Wireless Network controller [0280]: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi - works just fine, but I cannot connect to the 5GHz Wifi. + works just fine, but I cannot connect to the 5GHz Wireless using Dell + Vostro 3555 in Ubuntu 12.04 LTS |
| summary: |
- Wireless Network controller [0280]: Broadcom Corporation BCM4313 - 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi - works just fine, but I cannot connect to the 5GHz Wireless using Dell - Vostro 3555 in Ubuntu 12.04 LTS + With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't |
| affects: | network-manager (Ubuntu) → linux (Ubuntu) |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1010931
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.
| Changed in linux (Ubuntu): | |
| status: | New → Incomplete |
| ealthuis (ealthuis) wrote : AcpiTables.txt | #3 |
apport information
| tags: | added: apport-collected precise |
| description: | updated |
| ealthuis (ealthuis) wrote : AlsaDevices.txt | #4 |
apport information
| ealthuis (ealthuis) wrote : AplayDevices.txt | #5 |
apport information
| ealthuis (ealthuis) wrote : BootDmesg.txt | #6 |
apport information
apport information
apport information
apport information
| ealthuis (ealthuis) wrote : CurrentDmesg.txt | #10 |
apport information
| ealthuis (ealthuis) wrote : IwConfig.txt | #11 |
apport information
| ealthuis (ealthuis) wrote : Lspci.txt | #12 |
apport information
| ealthuis (ealthuis) wrote : Lsusb.txt | #13 |
apport information
| ealthuis (ealthuis) wrote : PciMultimedia.txt | #14 |
apport information
| ealthuis (ealthuis) wrote : ProcCpuinfo.txt | #15 |
apport information
| ealthuis (ealthuis) wrote : ProcInterrupts.txt | #16 |
apport information
| ealthuis (ealthuis) wrote : ProcModules.txt | #17 |
apport information
| ealthuis (ealthuis) wrote : RfKill.txt | #18 |
apport information
| ealthuis (ealthuis) wrote : UdevDb.txt | #19 |
apport information
| ealthuis (ealthuis) wrote : UdevLog.txt | #20 |
apport information
| ealthuis (ealthuis) wrote : WifiSyslog.txt | #21 |
apport information
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Confirmed |
The above apport was produced while the laptop was wired to the router.
| Joseph Salisbury (jsalisbury) wrote : | #23 |
Would it be possible for you to test the latest upstream kernel? Refer to https:/
Once you've tested the upstream kernel, please remove the 'needs-
If this bug is fixed in the mainline kernel, please add the following tag 'kernel-
If the mainline kernel does not fix this bug, please add the tag: 'kernel-
If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
Thanks in advance.
[0] http://
| Changed in linux (Ubuntu): | |
| importance: | Undecided → Medium |
| status: | Confirmed → Incomplete |
| tags: | added: needs-upstream-testing |
| ealthuis (ealthuis) wrote : | #24 |
I downloaded and installed as suggested, both went witout errors. Reboot started the system correctly, but I have NO wireless at all. I am located within a metre of the router. That is neither 2.4GHz or 5GHz.
System monitor reads:
Release 12.04(Precise) 64 bit
Kernel Linux 3.5.0.030500rc6
Gnome 3.4.1
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Confirmed |
| ealthuis (ealthuis) wrote : | #25 |
Tell me how to add a tag pleas
EA
| ealthuis (ealthuis) wrote : | #26 |
Now I need a way to remove the 3.5.0 kernel, or at least a way to access what I used to know as a 'menu.lst', so that I can go back to using the previously installed kernel which at least gave me 2.4 GHz
| ealthuis (ealthuis) wrote : | #27 |
For what it's worth, I just installed and tried 3.5.0-rc7.
It did not provide any wireless connection either.
So back to 3.2.0----
| summary: |
- With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't + 14e4:4727 With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't |
| tags: |
added: kernel-unable-to-test-upstream removed: needs-upstream-testing |
Just installed Ubuntu 12.10 beta 2, there is no 5GHz connection, By earlier testing 3.5.0, I thought that the support for 5 GHz was to be included in version 12.10. I am sadly mistaken.
| Grant Ashman (thoughtcoder) wrote : | #29 |
Confirming that this doesn't work for me either - same card & currently running 13.04 daily builds.
| rc (rcoe-p) wrote : | #30 |
According to this web page:
http://
"MAC, baseband, and radio for 2.4 GHz IEEE 802.11n applications"
This device is 2.4Ghz only and does support 5 Ghz.
| rc (rcoe-p) wrote : | #31 |
This device is 2.4Ghz only and does NOT support 5 Ghz.
| tags: | added: bios-outdated-a09 |
| tags: | added: quantal |
| tags: |
added: bios-outdated-a05 removed: bios-outdated-a09 |
| Changed in linux (Ubuntu): | |
| status: | Confirmed → Incomplete |
| ealthuis (ealthuis) wrote : | #33 |
Sorry to have taken this long, however I wanted to try it twice.
I used the first suggestions (Upgrading the BIOS using Dell's "biodisk" and "syslinux memdisk")
I followed the instructions precicely, all went well until I started 3555A05.exe
The program started and asked one question only:
-Start to flash..
I entered Y and was rewarded with a flashing cursor
PERIOD
The first time this happened I waited about an hour before shutting down.
second try ditto
today I did it all over again, including downloading 3555A05.exe
Same result.
Here the output of the suggested commands:
bios-version : A03
bios-release-date: 08/09/2011
| Launchpad Janitor (janitor) wrote : | #34 |
[Expired for linux (Ubuntu) because there has been no activity for 60 days.]
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Expired |
| Kevin Pattison (kevpatts) wrote : | #35 |
On A05 and have the exact same issue.
| Changed in linux (Ubuntu): | |
| status: | Expired → Confirmed |
| Kevin Pattison (kevpatts) wrote : | #36 |
Fresh install of 13.10 fully updated.
Kevin Pattison, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
| Changed in linux (Ubuntu): | |
| status: | Confirmed → Incomplete |
| summary: |
- 14e4:4727 With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't + 14e4:4727 [Dell Vostro 3555] With Broadcom BCM4313, 2.4GHz works but + 5GHz doesn't |
| Christopher M. Peñalver (penalvch) wrote : Re: 14e4:4727 [Dell Vostro 3555] With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't | #38 |
ealthuis, as per http://
What one would need is a dual-band (2.4 GHz and 5 GHz) product, for example http://
Hence, this wouldn't be a limitation in Ubuntu (ex. linux kernel, Broadcom driver, etc.), but that of the hardware capabilities.
Thank you for reporting this and helping make Ubuntu better. Please feel free to report any future bugs you may find.
| Changed in linux (Ubuntu): | |
| importance: | Medium → Undecided |
| status: | Incomplete → Invalid |
| summary: |
- 14e4:4727 [Dell Vostro 3555] With Broadcom BCM4313, 2.4GHz works but - 5GHz doesn't + 14e4:4727 [Dell Vostro 3555] Broadcom BCM4313 5GHz doesn't work but + 2.4GHz does |
| ealthuis (ealthuis) wrote : | #39 |
Thank you Christopher for finding the solution to the 5GHz question. I shall contact Broadcom to get the new (to me) BMC943224 card.
Your work at solving this problem is to be commended and much appreciated
Emanuel
| Changed in linux (Ubuntu): | |
| status: | Invalid → Confirmed |
| Changed in b43-fwcutter (Ubuntu): | |
| status: | New → Confirmed |
| Changed in linux-firmware-nonfree (Ubuntu): | |
| status: | New → Confirmed |
| fcole90 (fcole90) wrote : apport information | #40 |
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2013-12-02 (326 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130822-17:25
NonfreeKernelMo
Package: linux-firmware-
PackageArchitec
ProcVersionSign
Tags: trusty
Uname: Linux 3.13.0-30-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-08 (199 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
| tags: | added: trusty |
| fcole90 (fcole90) wrote : Dependencies.txt | #41 |
apport information
| fcole90 (fcole90) wrote : ProcEnviron.txt | #42 |
apport information
fabio, please read https:/
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
As well, please do not announce in this report you created a new bug report.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
| Changed in linux (Ubuntu): | |
| status: | Confirmed → Invalid |
| no longer affects: | b43-fwcutter (Ubuntu) |
| no longer affects: | linux-firmware-nonfree (Ubuntu) |
| tags: | removed: trusty |
I may add, that the 5GHz never worked, from the day I Installed Ubuntu Linux on this laptop in late Sept 2011. The computer was brand new, came with W7. I only ran W7 for a few days before improving the laptop to Linux.