14e4:4727 [Dell Vostro 3555] Broadcom BCM4313 5GHz doesn't work but 2.4GHz does

Bug #1010931 reported by ealthuis on 2012-06-09
28
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

driver for Dell 1701 WiFi/Bluetooth

    Ubuntu
    “gnome-nettool” package
    Questions
    Question #199715

Asked by ealthuis on 2012-06-07

I have a Dell laptop with the 1701 Dell Wifi card, also a router which provides Wifi at 2.4 GHz as well as at 5 GHz.
 The 2.4GHz wifi works just fine, but I cannot connect to the 5 GHz Wifi.

Is there a driver that will correct that problem?
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: Generic_1 [HD-Audio Generic], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ea 2414 F.... pulseaudio
 /dev/snd/controlC0: ea 2414 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Generic'/'HD-Audio Generic at 0xff744000 irq 52'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card0.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
 Card hw:1 'Generic_1'/'HD-Audio Generic at 0xff740000 irq 16'
   Mixer name : 'IDT 92HD87B1/3'
   Components : 'HDA:111d76d1,10280513,00100205'
   Controls : 16
   Simple ctrls : 9
DistroRelease: Ubuntu 12.04
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120317)
MachineType: Dell Inc. Vostro 3555
NonfreeKernelModules: wl fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_CA:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-26-generic root=UUID=65260890-33d4-4681-835f-7a0f78db703e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/ea not ours.
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-26-generic N/A
 linux-backports-modules-3.2.0-26-generic N/A
 linux-firmware 1.79
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 08/09/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0K89MF
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd08/09/2011:svnDellInc.:pnVostro3555:pvrNotSpecified:rvnDellInc.:rn0K89MF:rvrA03:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Vostro 3555
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

summary: - driver for Dell 1701 WiFi/Bluetooth
+ Wireless Network controller [0280]: Broadcom Corporation BCM4313
+ 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi
+ works just fine, but I cannot connect to the 5GHz Wifi.
summary: Wireless Network controller [0280]: Broadcom Corporation BCM4313
802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi
- works just fine, but I cannot connect to the 5GHz Wifi.
+ works just fine, but I cannot connect to the 5GHz Wireless using Dell
+ Vostro 3555 in Ubuntu 12.04 LTS

I may add, that the 5GHz never worked, from the day I Installed Ubuntu Linux on this laptop in late Sept 2011. The computer was brand new, came with W7. I only ran W7 for a few days before improving the laptop to Linux.

Thomas Hood (jdthood) on 2012-06-28
summary: - Wireless Network controller [0280]: Broadcom Corporation BCM4313
- 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) - 2.4GHz wifi
- works just fine, but I cannot connect to the 5GHz Wireless using Dell
- Vostro 3555 in Ubuntu 12.04 LTS
+ With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't
Thomas Hood (jdthood) on 2012-07-10
affects: network-manager (Ubuntu) → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1010931

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected precise
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed

The above apport was produced while the laptop was wired to the router.

Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc6-quantal/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: needs-upstream-testing
ealthuis (ealthuis) wrote :

I downloaded and installed as suggested, both went witout errors. Reboot started the system correctly, but I have NO wireless at all. I am located within a metre of the router. That is neither 2.4GHz or 5GHz.

System monitor reads:

Release 12.04(Precise) 64 bit
Kernel Linux 3.5.0.030500rc6-generic
Gnome 3.4.1

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
ealthuis (ealthuis) wrote :

Tell me how to add a tag pleas

EA

ealthuis (ealthuis) wrote :

Now I need a way to remove the 3.5.0 kernel, or at least a way to access what I used to know as a 'menu.lst', so that I can go back to using the previously installed kernel which at least gave me 2.4 GHz

ealthuis (ealthuis) wrote :

For what it's worth, I just installed and tried 3.5.0-rc7.
It did not provide any wireless connection either.

So back to 3.2.0----

summary: - With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't
+ 14e4:4727 With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't
tags: added: kernel-unable-to-test-upstream
removed: needs-upstream-testing

Just installed Ubuntu 12.10 beta 2, there is no 5GHz connection, By earlier testing 3.5.0, I thought that the support for 5 GHz was to be included in version 12.10. I am sadly mistaken.

Grant Ashman (thoughtcoder) wrote :

Confirming that this doesn't work for me either - same card & currently running 13.04 daily builds.

rc (rcoe-p) wrote :

According to this web page:
http://www.broadcom.com/products/Wireless-LAN/802.11-Wireless-LAN-Solutions/BCM4313
"MAC, baseband, and radio for 2.4 GHz IEEE 802.11n applications"

This device is 2.4Ghz only and does support 5 Ghz.

rc (rcoe-p) wrote :

This device is 2.4Ghz only and does NOT support 5 Ghz.

tags: added: bios-outdated-a09
tags: added: quantal
tags: added: bios-outdated-a05
removed: bios-outdated-a09
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
ealthuis (ealthuis) wrote :

Sorry to have taken this long, however I wanted to try it twice.

I used the first suggestions (Upgrading the BIOS using Dell's "biodisk" and "syslinux memdisk")

I followed the instructions precicely, all went well until I started 3555A05.exe

The program started and asked one question only:

-Start to flash.........[Y/N]:

I entered Y and was rewarded with a flashing cursor

PERIOD

The first time this happened I waited about an hour before shutting down.
second try ditto

today I did it all over again, including downloading 3555A05.exe

Same result.

Here the output of the suggested commands:

bios-version : A03
bios-release-date: 08/09/2011

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Kevin Pattison (kevpatts) wrote :

On A05 and have the exact same issue.

Changed in linux (Ubuntu):
status: Expired → Confirmed
Kevin Pattison (kevpatts) wrote :

Fresh install of 13.10 fully updated.

Kevin Pattison, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - 14e4:4727 With Broadcom BCM4313, 2.4GHz works but 5GHz doesn't
+ 14e4:4727 [Dell Vostro 3555] With Broadcom BCM4313, 2.4GHz works but
+ 5GHz doesn't

ealthuis, as per http://www.broadcom.com/products/Wireless-LAN/802.11-Wireless-LAN-Solutions/BCM4313 it would appear your hardware is single-band (2.4 GHz) only.

What one would need is a dual-band (2.4 GHz and 5 GHz) product, for example http://www.broadcom.com/products/Wireless-LAN/802.11-Wireless-LAN-Solutions/BCM43224 .

Hence, this wouldn't be a limitation in Ubuntu (ex. linux kernel, Broadcom driver, etc.), but that of the hardware capabilities.

Thank you for reporting this and helping make Ubuntu better. Please feel free to report any future bugs you may find.

Changed in linux (Ubuntu):
importance: Medium → Undecided
status: Incomplete → Invalid
summary: - 14e4:4727 [Dell Vostro 3555] With Broadcom BCM4313, 2.4GHz works but
- 5GHz doesn't
+ 14e4:4727 [Dell Vostro 3555] Broadcom BCM4313 5GHz doesn't work but
+ 2.4GHz does
ealthuis (ealthuis) wrote :

Thank you Christopher for finding the solution to the 5GHz question. I shall contact Broadcom to get the new (to me) BMC943224 card.

Your work at solving this problem is to be commended and much appreciated

Emanuel

fcole90 (fcole90) on 2014-10-25
Changed in linux (Ubuntu):
status: Invalid → Confirmed
Changed in b43-fwcutter (Ubuntu):
status: New → Confirmed
Changed in linux-firmware-nonfree (Ubuntu):
status: New → Confirmed

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2013-12-02 (326 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130822-17:25
NonfreeKernelModules: wl
Package: linux-firmware-nonfree
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
Tags: trusty
Uname: Linux 3.13.0-30-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-08 (199 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

tags: added: trusty

apport information

apport information

fabio, please read https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1010931/comments/38 , and do not toggle this report further. If you are having a problem in Ubuntu, and so your hardware and problem may be tracked, please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Invalid
no longer affects: b43-fwcutter (Ubuntu)
no longer affects: linux-firmware-nonfree (Ubuntu)
tags: removed: trusty
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