Logitech wireless keyboard & mouse stop working

Bug #1000255 reported by Aiman Baharna on 2012-05-16
This bug affects 7 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

This problem relates to support for Logitech Unifying Receiver, a USB dongle that communicate with one or more wireless devices. In this case, the devices consist of a keyboard and a mouse.

This bug appears in two contexts:

1) Ubuntu Precise alternate-installer. Firstly the boot menu appears. At this point, the keyboard is fully functioning and allows selecting the language. After "Install Ubuntu" is selected from the menu, the text installer appears prompting for the keyboard. At this point the system no longer responds to key presses on the keyboard. Plugging in a USB keyboard allows use of the newly attached keyboard, but not the existing wireless one. In addition, the newly attached USB keyboard often stops responding at some point during the installation procedure.

2) Ubuntu Precise encrypted LVM password prompt. After booting up a system that has been installed with LVM encryption, Plymouth appears and asks for the password. At this point the system no longer responds to key presses on the keyboard. Plugging in a USB keyboard allows use of the newly attached keyboard, but not the existing wireless one. When the login screen appears, the wireless keyboards works again.

This issue did not arise in Ubuntu Oneiric, which uses the Linux v3.0 kernel.

So I suspected it might be a kernel issue. I have tested several different kernels in a Precise system from the kernel-ppa with the following findings:
v3.0-oneiric: OK
v3.1.5-precise: OK
v3.1.10-precise: OK
v3.2-precise: NO
v3.4-rc4-precise: NO

I have tested this on three different machines with both Oneiric and Precise with the same results.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-24-generic 3.2.0-24.37
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
 /dev/snd/controlC0: test 1586 F.... xfce4-volumed
                      test 1622 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
 Card hw:0 'Intel'/'HDA Intel at 0xf0520000 irq 50'
   Mixer name : 'Analog Devices AD1884A'
   Components : 'HDA:11d4184a,103c3034,00100200'
   Controls : 34
   Simple ctrls : 20
Date: Wed May 16 14:59:11 2012
HibernationDevice: RESUME=UUID=2eeb523d-ff62-4bdc-82a5-87d875435b64
InstallationMedia: Xubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Hewlett-Packard HP Compaq dc7900 Small Form Factor
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-24-generic root=/dev/mapper/hostname-root ro quiet splash vt.handoff=7
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79

SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/25/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786G1 v01.08
dmi.board.asset.tag: CZC8507RR2
dmi.board.name: 3031h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: CZC8507RR2
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786G1v01.08:bd08/25/2008:svnHewlett-Packard:pnHPCompaqdc7900SmallFormFactor:pvr:rvnHewlett-Packard:rn3031h:rvr:cvnHewlett-Packard:ct4:cvr:
dmi.product.name: HP Compaq dc7900 Small Form Factor
dmi.sys.vendor: Hewlett-Packard

Aiman Baharna (aiman) wrote :
Brad Figg (brad-figg) on 2012-05-16
Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Confirmed → Triaged
Luis Henriques (henrix) wrote :

To add to Joseph's comment. there's something else worth looking at: if you look at your kernel log (BootDmesg.txt), you can see:

[ 0.000000] WARNING: at /build/buildd/linux-3.2.0/drivers/iommu/dmar.c:492 warn_invalid_dmar+0x8f/0xa0()
[ 0.000000] Hardware name: HP Compaq dc7900 Small Form Factor
[ 0.000000] Your BIOS is broken; DMAR reported at address fed90000 returns all ones!
[ 0.000000] BIOS vendor: Hewlett-Packard; Ver: 786G1 v01.08; Product Version:

This may be unrelated to the issue you're reporting, but I guess its worth to check if there is a BIOS update for your system.

Mikko Saarinen (mikk0) wrote :

I have similar issues, though my keyboard works half the time, which is weird.

I have a Logitech Wave keyboard with Unifying receiver, and also a Logitech USB mouse. The keyboard works fine most of the time, but sometimes it stops working after I have booted to Ubuntu 12.04. In grub and in Windows it works every time.

I have yet to study if this not working relates to whether I have last booted to Windows or to Ubuntu.


Eglefino (ruudino-k) wrote :

Is there an ssolution or not wiithout a good working keeyboard is typing a crime. My Logitech K800 wireless and lasermous not function right. In the mean time my keys type fast or too many or les. Iḿ a new with Ubuntu (started with Lucid Lynx) but now with 12.04 LTS and the gnome-sesssion-falllback and layer to delete the last characters. Or I get 3 characters of the same or only one if I use a double. The backspace is not function and the arrow-keys don functioning either. English is not my language of birth (I'm a Dutchman) but I try. Now I use a old mouse with cabel.
All the errors came because for the keyboard-language there isn't the U.S.A as standard for my keyboard. In the Netherlands is 'USA/English international' normal and NOT English/U.S intl + dead keys' (the last choice is not working). Because of this change in Ubuntu 12.04 I cannot login by Google e-mail.. Gmail, no Google-docs, no Google YouTube e.s.o. THANKS UBUNTU!!!

ronzo (ronaldw) wrote :

Same here. An older Logitech nano mouse does always work, but the new K-s'thing Logitech keyboard (with one of these unifying adapters) works sometimes, but most of the time it does not.

Cbm (cbm-mailbox) wrote :

I have an Anywhere MX with similar issues. It doesn't depend on boot, but it fails in a matter of minutes. On cold boot occasionally I can have it working for 15min and if I plug-it off and re-plug-it it will work for 3m.

The problem arises on 12.04 with 3.2+ kernels. I have test the mouse on a nearby machine with 11.10 several time and works always.

I think the bug is related with:


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