Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75

[SkimO]

System: Toshiba Satellite A75-S229.
Previous Ubuntu version made the laptop Freeze while running Firefox from time to time.
This new version 7.04 will freeze every single time it is booted, just minutes if not seconds after logged in gnome, I suspect a lot it is a gnome problem, because in Single User Mode the system works without problems.

2 tests have been conducted: first, I upgraded from the previous version, and then the failures started right away. (Updated over the Internet with no problems).
Then because of the freezing situation, I formatted and installed from a verified CD. Same history, boot the system, work for some seconds after login and them CRASH!, the system starts to slow down and after 6 to 12 seconds, it locks up, some times you can move the mouse around, but nothing will work, some other times even the mouse freezes.

The laptop is ok, the system was tested for memory and everything, Windows XP works with no problems at all.

Sometimes the crash is when I do click an Icon in the menu, some other times just because..... Sky is blue?...
Other thing that happened before the full format, was evolution being killed the first time it was running after login...
Can't say if that happens after the format and clean install, because it is not giving enough time to test around before the freeze.

What to do/check/send/debug?

[ErinMae-77 (e-miller)]

I don't have any of the problems described there.....how does this help me???

[ErinMae-77 (e-miller)]

what does this have to do with my system????

[Brian Murray (brian-murray)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description doesn't yet have enough information.
Please include the following additional information, if you have not already done so (please pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command 'uname -a' in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command 'dmesg > dmesg.log' and attach the resulting file 'dmesg.log' to this bug report.
3. Please run the command 'sudo lspci -vvnn > lspci-vvnn.log' and attach the resulting file 'lspci-vvnn.log' to this bug report.
For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks in advance!

[ErinMae-77 (e-miller)]

this isnt me...i dont have that model of toshiba or that problem...

Quoting Brian Murray <email address hidden>:

> Thanks for taking the time to report this bug and helping to make Ubuntu
> better. Unfortunately we can't fix it, because your description doesn't yet
> have enough information.
> Please include the following additional information, if you have not already
> done so (please pay attention to lspci's additional options), as required by
> the Ubuntu Kernel Team:
> 1. Please include the output of the command 'uname -a' in your next response.
> It should be one, long line of text which includes the exact kernel version
> you're running, as well as the CPU architecture.
> 2. Please run the command 'dmesg > dmesg.log' and attach the resulting file
> 'dmesg.log' to this bug report.
> 3. Please run the command 'sudo lspci -vvnn > lspci-vvnn.log' and attach the
> resulting file 'lspci-vvnn.log' to this bug report.
> For your reference, the full description of procedures for kernel-related bug
> reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies .
> Thanks in advance!
>
> ** Changed in: linux-source-2.6.20 (Ubuntu)
> Sourcepackagename: None => linux-source-2.6.20
> Assignee: (unassigned) => Brian Murray
> Status: Unconfirmed => Needs Info
>
> --
> Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75
> https://bugs.launchpad.net/bugs/109482
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[SkimO (glozano-noldata)]

Nothing that I know, I just reported a new bug, dont know why are you
envolved in this

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
ErinMae-77
Sent: Monday, April 23, 2007 9:41 PM
To: <email address hidden>
Subject: [Bug 109482] Re: Ubuntu 7.04 Freezes all the time in a
ToshibaSatellite A75

what does this have to do with my system????

--
Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75
https://bugs.launchpad.net/bugs/109482
You received this bug notification because you are a direct subscriber
of the bug.

[ErinMae-77 (e-miller)]

Makes two of us, I keep getting the emails....!

On Tue, 2007-04-24 at 13:07 +0000, SkimO wrote:

> Nothing that I know, I just reported a new bug, dont know why are you
> envolved in this
>
>
> -----Original Message-----
> From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
> ErinMae-77
> Sent: Monday, April 23, 2007 9:41 PM
> To: <email address hidden>
> Subject: [Bug 109482] Re: Ubuntu 7.04 Freezes all the time in a
> ToshibaSatellite A75
>
> what does this have to do with my system????
>
> --
> Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75
> https://bugs.launchpad.net/bugs/109482
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Brian Murray (brian-murray)]

ErinMae-77 you could unsubscribe yourself by visiting the bugs web page and then in the "Actions" list on the left hand side there should be a link labelled "Unsubscribe".

[SkimO (glozano-noldata)]

uname -a:
Linux Tauri 2.6.20-15-generic #2 SMP Sun Apr 15 07:36:31 UTC 2007 i686 GNU/Linux

dmesg:
renced inode 2474244
[ 11.078086] ext3_orphan_cleanup: deleting unreferenced inode 2474243
[ 11.078098] ext3_orphan_cleanup: deleting unreferenced inode 2474242
[ 11.078111] ext3_orphan_cleanup: deleting unreferenced inode 2474241
[ 11.078127] ext3_orphan_cleanup: deleting unreferenced inode 2474240
[ 11.078142] ext3_orphan_cleanup: deleting unreferenced inode 2474239
[ 11.078155] ext3_orphan_cleanup: deleting unreferenced inode 2474238
[ 11.078167] ext3_orphan_cleanup: deleting unreferenced inode 2474237
[ 11.078179] ext3_orphan_cleanup: deleting unreferenced inode 2474236
[ 11.078191] ext3_orphan_cleanup: deleting unreferenced inode 2474235
[ 11.078203] ext3_orphan_cleanup: deleting unreferenced inode 2474234
[ 11.078215] ext3_orphan_cleanup: deleting unreferenced inode 2474233
[ 11.078227] ext3_orphan_cleanup: deleting unreferenced inode 2474232
[ 11.078239] ext3_orphan_cleanup: deleting unreferenced inode 2474231
[ 11.078251] ext3_orphan_cleanup: deleting unreferenced inode 2474230
[ 11.078265] ext3_orphan_cleanup: deleting unreferenced inode 2474229
[ 11.078277] ext3_orphan_cleanup: deleting unreferenced inode 2474228
[ 11.078289] ext3_orphan_cleanup: deleting unreferenced inode 2474227
[ 11.078301] ext3_orphan_cleanup: deleting unreferenced inode 2474226
[ 11.078313] ext3_orphan_cleanup: deleting unreferenced inode 2474225
[ 11.078325] ext3_orphan_cleanup: deleting unreferenced inode 2474224
[ 11.078337] ext3_orphan_cleanup: deleting unreferenced inode 2474223
[ 11.078349] ext3_orphan_cleanup: deleting unreferenced inode 2474222
[ 11.078361] ext3_orphan_cleanup: deleting unreferenced inode 2474221
[ 11.078373] ext3_orphan_cleanup: deleting unreferenced inode 2474220
[ 11.078385] ext3_orphan_cleanup: deleting unreferenced inode 2474219
[ 11.078397] ext3_orphan_cleanup: deleting unreferenced inode 2474218
[ 11.078409] ext3_orphan_cleanup: deleting unreferenced inode 2474217
[ 11.078421] ext3_orphan_cleanup: deleting unreferenced inode 2474216
[ 11.078433] ext3_orphan_cleanup: deleting unreferenced inode 2474215
[ 11.078445] ext3_orphan_cleanup: deleting unreferenced inode 2474214
[ 11.078457] ext3_orphan_cleanup: deleting unreferenced inode 2474213
[ 11.078469] ext3_orphan_cleanup: deleting unreferenced inode 2474212
[ 11.078480] ext3_orphan_cleanup: deleting unreferenced inode 2474211
[ 11.078492] ext3_orphan_cleanup: deleting unreferenced inode 2474210
[ 11.078504] ext3_orphan_cleanup: deleting unreferenced inode 2474209
[ 11.078517] ext3_orphan_cleanup: deleting unreferenced inode 2474208
[ 11.078530] ext3_orphan_cleanup: deleting unreferenced inode 2474207
[ 11.078543] ext3_orphan_cleanup: deleting unreferenced inode 2474206
[ 11.078554] ext3_orphan_cleanup: deleting unreferenced inode 2474205
[ 11.078567] ext3_orphan_cleanup: deleting unreferenced inode 2474204
[ 11.078579] ext3_orphan_cleanup: deleting unreferenced inode 2474203
[ 11.078591] ext3_orphan_cleanup: deleting unreferenced inode 2474202
[ 11.078603] ext3_orphan_cleanup: deleting unreference...

[SkimO (glozano-noldata)]

Any updates on this issue yet?

I have been forced to boot XP all the time . :(

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Brian Murray
Sent: Tuesday, April 24, 2007 11:12 AM
To: <email address hidden>
Subject: [Bug 109482] Re: Ubuntu 7.04 Freezes all the time in a
ToshibaSatellite A75

ErinMae-77 you could unsubscribe yourself by visiting the bugs web page
and then in the "Actions" list on the left hand side there should be a
link labelled "Unsubscribe".

--
Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75
https://bugs.launchpad.net/bugs/109482
You received this bug notification because you are a direct subscriber
of the bug.

[SkimO (glozano-noldata)]

I'm back with time to debug a little more.
I really think this is related to gnome not to the kernel, Evidence shows that.
I booted the machine 10 times, with 10 times going out of service, it starts to slow down then it does not respond to anything, not even Ctrl Alt F[123456]

I then started it in recovery mode, and from there, installed fvwm.
I am now running FVWM with no problems so far, after 30 minutes of work.

I have not checked yet if there are bugs related to gnome, but probably you can check faster.

I will try to load gnome module by module to see what is going on... if you ubuntu team have anything to add about debug procedures, please let me know...

[Epidemic (epidemicsparc)]

It's actually a really easy fix... All you have to do is disable acpi. You can do this either when you install the system and boot of the cd, and in the boot menu, you hit F6, and add pci=noacpi during the first install, and it will keep that kernel flag on boot, or you can go into /boot/grub/menu.lst and add it. My menu.lst looks like

title Ubuntu, kernel 2.6.20-15-generic
root (hd0,1)
kernel /vmlinuz-2.6.20-15-generic root=UUID=9dcd9144-013b-4463-bccc-e995d4357ade ro quiet splash pci=noacpi
initrd /initrd.img-2.6.20-15-generic
quiet
savedefault

Hence the pci=noacpi in the kernel part.

[SkimO (glozano-noldata)]

Will check after I came back in 2 days...

I will let you know.

Thanks

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of
Epidemic
Sent: Monday, April 30, 2007 11:54 AM
To: <email address hidden>
Subject: [Bug 109482] Re: Ubuntu 7.04 Freezes all the time in a
ToshibaSatellite A75

It's actually a really easy fix... All you have to do is disable acpi.
You can do this either when you install the system and boot of the cd, and
in the boot menu, you hit F6, and add pci=noacpi during the first install,
and it will keep that kernel flag on boot, or you can go into
/boot/grub/menu.lst and add it. My menu.lst looks like

title Ubuntu, kernel 2.6.20-15-generic
root (hd0,1)
kernel /vmlinuz-2.6.20-15-generic
root=UUID=9dcd9144-013b-4463-bccc-e995d4357ade ro quiet splash pci=noacpi
initrd /initrd.img-2.6.20-15-generic
quiet
savedefault

Hence the pci=noacpi in the kernel part.

--
Ubuntu 7.04 Freezes all the time in a Toshiba Satellite A75
https://bugs.launchpad.net/bugs/109482
You received this bug notification because you are a direct subscriber of
the bug.

[Jean-Sebastien Gosselin (jsgosselin)]

Epidemic,

can you explain a little more what is this problem. I have a toshiba satellite P30 and on Edgy, I had a few freezing, particularly with soundjuicer and amarok. After upgrading on Feisty, the problem get worse and it was just always freezing for nothing as SkimO explained. At the beginning, when I was on Edgy, I tought it was because of soundjuicer because it was freezing very frequently when I was reaping a CD. I started a bug there : https://bugs.launchpad.net/ubuntu/+bug/106790.

But because nobody answered me and because I had work to do, I returned in Win Xp. Now, I would like to try Ubuntu again, but I'm a little bit afraid of that. So, maybe if you explain more I can see if it is why my computer was freezing and I will feel more safe to return in Ubuntu.

thanks.

[Epidemic (epidemicsparc)]

I'm not sure exactly what it is, I just know i've tested other distributions such as fedora cores, and every single one of them I had to disable acpi (Advanced Configuration and Power Interface). All I know is I use a Toshiba Satellite A75 (which i'm on right now) and I looked into it for fedora and people were saying to disable acpi using pci=noacpi and my laptop does not freeze at all and works perfectly. The problem I was having though, was after about 20 minutes or so being loaded into any linux system on this satellite a75, everything would freeze except for the mouse. The mouse would move but clicking didn't do anything and there wasn't any keyboard response.

JSGosselin, edit the /boot/grub/menu.lst (either sudo it or go into root and edit it) and scroll down till you find title Ubuntu, kernel 2.6.20-15-generic (should be this, but you may have a different kernel version). on the line that starts with kernel go to the end of the line (after "ro quiet splash" which should be at the end of the kernel line) add "pci=noacpi" without the quotes. Best copy and paste it so there aren't any typo errors. Save the file and reboot.

[Jean-Sebastien Gosselin (jsgosselin)]

Thanks! I will reinstall Ubuntu and I will test it.

[Epidemic (epidemicsparc)]

If you're just going to reinstall, when you put the cd in, and boot off the cd, and get the main menu asking you what you want to do. Hit your F6 key, and you'll get a big long line underneath everything. Don't delete anything. Just add pci=noacpi and hit enter. Then it should boot up with that, and install like normal. The install will remember that you put it in there, so you wont have to modify the /boot/grub/menu.lst file

[Jean-Sebastien Gosselin (jsgosselin)]

WOW!

I Can't believe it! It seems to work perfectly! Thank you very much. It is incredible that for only 2 words, I had all these problem for all this time.

Thank you.

[SkimO (glozano-noldata)]

JSGosselin..

The good news, is it seems acpi is the problem...
I just went back to my place, and the first thing I did was to modify
the grub and boot my laptop...

Well, 25 minutes have passed and it is working fine.. I also know, acpi
has created problems before....

Regards

G.

On Mon, 2007-04-30 at 19:28 +0000, JSGosselin wrote:
> Epidemic,
>
> can you explain a little more what is this problem. I have a toshiba
> satellite P30 and on Edgy, I had a few freezing, particularly with
> soundjuicer and amarok. After upgrading on Feisty, the problem get worse
> and it was just always freezing for nothing as SkimO explained. At the
> beginning, when I was on Edgy, I tought it was because of soundjuicer
> because it was freezing very frequently when I was reaping a CD. I
> started a bug there : https://bugs.launchpad.net/ubuntu/+bug/106790.
>
> But because nobody answered me and because I had work to do, I returned
> in Win Xp. Now, I would like to try Ubuntu again, but I'm a little bit
> afraid of that. So, maybe if you explain more I can see if it is why my
> computer was freezing and I will feel more safe to return in Ubuntu.
>
> thanks.
>

[Jean-Sebastien Gosselin (jsgosselin)]

Yes! Finally, I ran my laptop on Ubuntu Feisty all day and no freeze!!! That is simply wonderfull!

[SkimO (glozano-noldata)]

Not really wonderful.

ACPI provides some tools to monitor and manage parts of the laptop, from
the power button, to the fans etc...

Work on that is needed.

G.

On Wed, 2007-05-02 at 04:20 +0000, JSGosselin wrote:
> Yes! Finally, I ran my laptop on Ubuntu Feisty all day and no freeze!!!
> That is simply wonderfull!
>

[Jean-Sebastien Gosselin (jsgosselin)]

ah ok I understand. I had already see that my computer wasn't as efficient as in windows XP with which I can run the 'Toshiba Power Saver' program. Program that is really good.

But at least I can run Ubuntu on my computer and it is not always freezing for no reason. It was doing that since I intalled Ubuntu for the first time, so 2 month ago. lol I was searching for a solution all this time! But in Edgy, it was not as bad as in Feisty. I'm new to linux as you can see.

Do you think that the problem that we have with the ACPI is a bug or it is simply a configuration that is not ok? What I'm trying to say is do you think that the fact that we have to turned off the ACPI option, is it a bug in Ubuntu or it is because my computer can't support this option...I don't know if I'm clear...

By JS

[SkimO (glozano-noldata)]

Between bug and development needed.

Some parts are supported and have bugs, some other are not supported...

On Wed, 2007-05-02 at 16:02 +0000, JSGosselin wrote:
> ah ok I understand. I had already see that my computer wasn't as
> efficient as in windows XP with which I can run the 'Toshiba Power
> Saver' program. Program that is really good.
>
> But at least I can run Ubuntu on my computer and it is not always
> freezing for no reason. It was doing that since I intalled Ubuntu for
> the first time, so 2 month ago. lol I was searching for a solution all
> this time! But in Edgy, it was not as bad as in Feisty. I'm new to linux
> as you can see.
>
> Do you think that the problem that we have with the ACPI is a bug or it
> is simply a configuration that is not ok? What I'm trying to say is do
> you think that the fact that we have to turned off the ACPI option, is
> it a bug in Ubuntu or it is because my computer can't support this
> option...I don't know if I'm clear...
>
> By JS
>

[Epidemic (epidemicsparc)]

It is a kernel bug though that i've noticed in every distribution yet though. So I think it's more leaned on the hard out kernel developers more then anyone. Until then though, adding this does work. Your laptop won't blow up from not having ACPI enabled in the OS.

[gman (gon-1)]

I have the same issue on a ADM64 laptop Presarion V5000, I am going to try above suggested setting. I hope this fix it. I waited patiently on this new version of Ubuntu and I wipe off my dual partion to have only one OS "Ubuntu" however I have been having these issues and it frustrates me as I really need to have this machine as my working primary machine. If the issue does not get solve by changing the settings ...I guess I will attached the logs :)

Thanks guys.....that is the cool thing about Ubuntu...I can find the solutions :)

[gman (gon-1)]

:( ok I tried the setting in the kernel line and Yupii!! It works, However, my network connections were all broken. I could not connect through eth0 neither wireless :( So I will research more to see what I need to do to keep them up.

Thanks

[gman (gon-1)]

Hello, I got my network cards working again. Btw I had to use " noapic nolapic pci=noacpi acpi=off" and that seems like it did it. I am not 100% sure. I am new in Linux. I guess someone else can explain. Does anyone know what is going to be affected by turning the above settings off?

Thanks

[manuhalo (edipascale)]

I had the same problem on my acer laptop; after a lot of testing I realized the issue only arose when the pc was being charged / linked to the wall socket. the noapic nolapic pci=noacpi acpi=off boot sequence seems to be working, even though I get a warning at start - guess one of those options is redundant.

[SkimO (glozano-noldata)]

With the newest kernels I have no problems....

On Thu, 2008-02-14 at 18:24 +0000, manuhalo wrote:
> I had the same problem on my acer laptop; after a lot of testing I
> realized the issue only arose when the pc was being charged / linked to
> the wall socket. the noapic nolapic pci=noacpi acpi=off boot sequence
> seems to be working, even though I get a warning at start - guess one of
> those options is redundant.
>

[Sareen Shah (sareen-eng)]

I also have a Toshiba A75 and , the only option that I needed to add into the kernel boot line was "noapic", and it worked fine after that (for future reference).

I was seeing a "MP-BIOS bug: 8254 timer not connected to IO-APIC" error after the GRUB menu, which tipped me off to the solution (that error doesn't show up anymore w/ noapic"

[Launchpad Janitor (janitor)]

Beginning with the Hardy Heron 8.04 development cycle, all open Ubuntu kernel bugs need to be reported against the "linux" kernel package. We are automatically migrating this bug to the new "linux" package. However, development has already began for the upcoming Intrepid Ibex 8.10 release. It would be helpful if you could test the upcoming release and verify if this is still an issue - http://www.ubuntu.com/testing . If the issue still exists, please update this report by changing the Status of the "linux" task from "Incomplete" to "New". We appreciate your patience and understanding as we make this transition. Thanks!

[SkimO (glozano-noldata)]

It doesnt happen in the latest release.

There are some other issues, I will open them, basically system wnt boot
if Crtr F1 is not pressed to skip the bot gui

-
_________________
Gustavo A. Lozano
CTO
Noldata
http://noldata.com
Mobile: [phone]

On Mon, 2008-08-11 at 15:21 +0000, Launchpad Bug Tracker wrote:
> Beginning with the Hardy Heron 8.04 development cycle, all open Ubuntu
> kernel bugs need to be reported against the "linux" kernel package. We
> are automatically migrating this bug to the new "linux" package.
> However, development has already began for the upcoming Intrepid Ibex
> 8.10 release. It would be helpful if you could test the upcoming
> release and verify if this is still an issue -
> http://www.ubuntu.com/testing . If the issue still exists, please
> update this report by changing the Status of the "linux" task from
> "Incomplete" to "New". We appreciate your patience and understanding as
> we make this transition. Thanks!
>

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Leann Ogasawara (leannogasawara)]

Since Gustavo is the original bug reporter and based on his last comment:

https://bugs.edge.launchpad.net/ubuntu/+bug/109482/comments/32

I'm going to mark this "Fix Released" against Hardy. If and when you get a chance to test Intrepid, please let us know if you witness any regressions regarding this bug. If you do see regressions please set the status from "Fix Released" back to "New". Thanks.

[SkimO (glozano-noldata)]

OK.

I will test the first beta, not the Alpha 5.

Gustavo

-
_________________
Gustavo A. Lozano
CTO
Noldata
http://noldata.com
Mobile: [phone]

On Mon, 2008-09-01 at 18:18 +0000, Leann Ogasawara wrote:
> Since Gustavo is the original bug reporter and based on his last
> comment:
>
> https://bugs.edge.launchpad.net/ubuntu/+bug/109482/comments/32
>
> I'm going to mark this "Fix Released" against Hardy. If and when you
> get a chance to test Intrepid, please let us know if you witness any
> regressions regarding this bug. If you do see regressions please set
> the status from "Fix Released" back to "New". Thanks.
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Fix Released
>

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.