Comment 2 for bug 1945927

Hello!

Sorry for the very late reply...

First of all, there have been a few Linux kernel updates in Ubuntu 20.04 since you opened this issue. Please upgrade your system and check if you have the latest available version of the kernel installed; in a terminal, you can run these commands:

sudo apt update
sudo apt upgrade
uname -r

You should get something like "5.13.0-30-generic".

If the problem still persists, install the Video4Linux utility package and check what formats and resolutions are available for the webcam; again, in a terminal:

sudo apt install v4l-utils
v4l2-ctl -D --list-formats-ext

You should get something like:

=============
Driver Info:
 Driver name : uvcvideo
 Card type : Video Capture 5
 Bus info : usb-0000:00:14.0-3
 Driver version : 5.13.19
 Capabilities : 0x84a00001
(...)
 [1]: 'MJPG' (Motion-JPEG, compressed)
  Size: Discrete 640x480
(...)
=============

Please attach the output of the v4l2-ctl command to this issue so we can investigate.

Thanks!