Comment 34 for bug 82312

@ Sitsofe
I think you're doing (and have been doing) a good job - you will always have some people overreact or not understand you, however your advice was valid and given in a nice way.

@ Simon
We all learn by making mistakes (at the beginning). Actually, we all learn *if* we accept we can make mistake and listen to other's advices without overreacting "you will discourage people from writing bugreports entirely".
Launchpad and bug reporting have been new to most of us at the beginning. At the time, we also had our "Sitsofe" helping us like he just helped you, and thanks to them we have learnt to use it better - that's why you too have been able to find helpful and relevant information here.

To summarize what you can do if you happen to be in the same situation again : open a new bug report https://bugs.launchpad.net/ubuntu/+filebug and fill it will all the information you got, then you can write a nice comment here "I've got a different problem but it might be related, could you please see <add here a link towards your bug report> and tell me if it's a duplicate?".
Then edit your bug description with a link to this bug, explaining that it could be related to it.

This way you don't just get help, you also will _provide_ help for the ones with the same problem you have (many people might be affected by the bug you encounter), because it would be hard for them to find the solution hidden in a bug concerning another problem :)