Comment 33 for bug 82312

Simon:
The comment was not aimed at you. I don't expect people to be psychic and magically know that they can get faster (and sometimes better) responses without an endless back and for (which can last days, months or even years on bug reports) elsewhere depending on their problem. I don't expect them to already know that the system works better if a new bug is marked as duplicate of an old bug if it turns out to already be a known issue (Why? Because if it turns out that the bug was new and not related then you haven't confused the original bug with unrelated information). I don't expect them to have already scanned through the entirety of the BinaryDriver help page (including the disjointed Troubleshooting section at the bottom which most people won't get to due to its buried nature). You can't expect people to do any of these things unless you tell them about them first. I thought I was informing people - your comment clearly tells me that I was wrong. All I was doing was creating angst.

I don't want to discourage people from reporting new bugs when they are using the Ubuntu provided software. I want people to get the fastest and most appropriate resolution to their problem (and bug reports are not always the best way to do that). I want Ubuntu to improve in the long run and for it to be supportable. I don't want people to add a comment and then never have a reply (and then in turn become frustrated) simply because they commented in the "wrong place". I don't want bugs that are so big that people no longer know what they are about and where the solutions are no longer visible. I don't want to chase away the people who look at bug reports and take the time to reply to them by frustrating them with bugs that contain dozens of issues. I don't want the bustling river that is launchpad to turn into a becalmed lake but nor do I want it to burst it banks and turn the surrounding land into marsh.

(A brief aside. Since you have working TV-Out do you think you can help the people over in Bug #109703 solve their int10 issue?)

Like you I am just another Ubuntu user. I have been spending time looking at NVIDIA binary driver bug reports (https://bugs.launchpad.net/ubuntu/+bugs?field.searchtext=nvidia+glx&orderby=-date_last_updated ) trying to make some of them useful and ensure they have the information they need, trying to check whether the original reporter's issue is clear and has been resolved and trying to adjust titles to try and maximise the information they provide. Given your reaction, I think we might be better off if I scaled back this work (or stopped entirely) as it seems to be counter-productive.

Flabdablet:
I think the best thing would be to see if NVIDIA can be contacted and helped to improve their display detection so that the right thing is more likely to happen out of the box for more people. I don't know how feasible or easy this is to do though.