[Dell Inspiron 3147] blackscreen in some scenarios

Bug #1442487 reported by Taihsiang Ho
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Invalid
High
Robert Hooker
linux-lts-utopic (Ubuntu)
Expired
Low
Unassigned

Bug Description

CID 201403-14889
with updated 14.04.2 (3.16.0-34-generic #45~14.04.1)

Steps to reproduce this bug:
scenario A:
connected external HDMI --> settings --> display --> try different display mode --> built-in screen will be black but alt+b+prntScr works. (external monitor still works)

scenario B:
system power on --> try to boot desktop --> could not boot to desktop , built-in screen will be black but alt+b+prntScr works.
failure rate: 1 out 3

---------------------------------------------

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-34-generic 3.16.0-34.45~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Apr 10 13:56:51 2015
InstallationDate: Installed on 2015-04-09 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: linux-lts-utopic
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1654 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=442dffc7-a562-4b0d-a6d6-cb69d6891c61
InstallationDate: Installed on 2015-04-09 (0 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Inspiron 11 - 3147
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic.efi.signed root=UUID=da9b59f7-7780-41c5-9e5f-03acb414b69e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-34.45~14.04.1-generic 3.16.7-ckt8
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-34-generic N/A
 linux-backports-modules-3.16.0-34-generic N/A
 linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.16.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/22/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X30
dmi.board.name: 00K010
dmi.board.vendor: Dell Inc.
dmi.board.version: D02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: X30
dmi.modalias: dmi:bvnDellInc.:bvrX30:bd08/22/2014:svnDellInc.:pnInspiron11-3147:pvr:rvnDellInc.:rn00K010:rvrD02:cvnDellInc.:ct8:cvrX30:
dmi.product.name: Inspiron 11 - 3147
dmi.sys.vendor: Dell Inc.

Revision history for this message
Taihsiang Ho (tai271828) wrote :
Revision history for this message
Taihsiang Ho (tai271828) wrote :

Please refer to the screenshot when the system connected to an external HDMI monitor.
It shows two displays but at the same time the built-in monitor is black.

Taihsiang Ho (tai271828)
affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
Revision history for this message
Taihsiang Ho (tai271828) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Taihsiang Ho (tai271828) wrote : BootDmesg.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : IwConfig.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : Lspci.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : Lsusb.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : ProcEnviron.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : ProcModules.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : PulseList.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : RfKill.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : UdevDb.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : UdevLog.txt

apport information

Revision history for this message
Taihsiang Ho (tai271828) wrote : WifiSyslog.txt

apport information

affects: linux (Ubuntu) → linux-lts-utopic (Ubuntu)
Revision history for this message
Taihsiang Ho (tai271828) wrote :

This bug may be relevant to LP: #1341925 which may need to upgrade firmware.

Revision history for this message
Keng-Yu Lin (lexical) wrote :

per comment 18, @taihsiang, will you try upgrade the bios from X30 to A04?

Changed in hwe-next:
status: New → Incomplete
importance: Undecided → High
assignee: nobody → Keng-Yu Lin (lexical)
Revision history for this message
penalvch (penalvch) wrote :

Taihsiang Ho, as per http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-11-3147-laptop/drivers an update to your computer's buggy and outdated BIOS is available (A05). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-a05
Changed in linux-lts-utopic (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Keng-Yu Lin (lexical)
Changed in hwe-next:
assignee: Keng-Yu Lin (lexical) → Robert Hooker (sarvatt)
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux-lts-utopic (Ubuntu) because there has been no activity for 60 days.]

Changed in linux-lts-utopic (Ubuntu):
status: Incomplete → Expired
Robert Hooker (sarvatt)
Changed in hwe-next:
status: Incomplete → Invalid
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