[Dell Precision T7600] plugged USB storage would drop after resume from suspend

Bug #1356722 reported by Po-Hsu Lin
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
Medium
Unassigned
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

CID: 201109-9790 Dell Precision T7600

If suspend with an USB thumb drive, it will drop after resume, but it could work if you unplug and plug it to the systme again.

Steps:
1. Install 12.04.5, boot to desktop, insert two USB thumb drives in USB 2.0/3.0 port
2. Suspend, then wake it up
3. Check if the USB thumb driver still mounted and still working

Expected result:
* USB thumb drive works fine

Actual result:
* One usb will drop right after the system resumed from suspend, a few seconds later, another one will drop too.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57~precise1 [modified: boot/vmlinuz-3.13.0-32-generic]
ProcVersionSignature: Ubuntu 3.13.0-32.57~precise1-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
Date: Wed Aug 13 23:36:00 2014
InstallationMedia: Ubuntu 12.04.5 LTS "Precise Pangolin" - Release amd64 (20140807.1)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-lts-trusty
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Po-Hsu Lin (cypressyew)
tags: added: blocks-hwcert
Changed in linux-lts-trusty (Ubuntu):
assignee: nobody → Anthony Wong (anthonywong)
Changed in linux-lts-trusty (Ubuntu):
assignee: Anthony Wong (anthonywong) → AceLan Kao (acelankao)
Changed in hwe-next:
assignee: nobody → AceLan Kao (acelankao)
Daniel Manrique (roadmr)
Changed in linux-lts-trusty (Ubuntu):
importance: Undecided → Medium
Changed in hwe-next:
importance: Undecided → Medium
Keng-Yu Lin (lexical)
Changed in hwe-next:
status: New → Confirmed
Changed in hwe-next:
status: Confirmed → Won't Fix
assignee: AceLan Kao (acelankao) → nobody
Changed in linux-lts-trusty (Ubuntu):
assignee: AceLan Kao (acelankao) → nobody
Revision history for this message
penalvch (penalvch) wrote :

Po-Hsu Lin, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1356722

affects: linux-lts-trusty (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Verified again with 12.04.5 on 201109-9790 with the latest kernel, 3.13.0-74
This issue cannot be reproduced anymore, tested with all 10 USB ports.

Changed in linux (Ubuntu):
status: Incomplete → Fix Released
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