Ubuntu
linux-hwe-6.2 package

[i915] System doesn't recognize second monitor

Bug #2038436 reported by MUHAMMAD HATTA BIN MUHAMMAD PAUZI
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-6.2 (Ubuntu)
New
Undecided
Unassigned

Bug Description

I am using an old monitor which using a DVI connectors but I used a DVI to HDMI adapter which works fine on Windows operating system... My monitor is HP W2072a... I hope with the information provided helps...

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-34-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 4 21:17:37 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Alder Lake-P Integrated Graphics Controller [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
   Subsystem: Device [1b50:1018]
InstallationDate: Installed on 2023-09-30 (3 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: ILLEGEAR SDN BHD ATOMIC 16
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic root=UUID=e60cc65c-b597-415b-b294-3cb6a76ecbd0 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2022
dmi.bios.release: 0.2
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: Q3AIL.02
dmi.board.asset.tag: Default string be filled by O.E.M
dmi.board.name: ATOMIC
dmi.board.vendor: ILLEGEAR SDN BHD
dmi.board.version: Default string be filled by O.E.M
dmi.chassis.asset.tag: Default string be filled by O.E.M
dmi.chassis.type: 9
dmi.chassis.vendor: Default string be filled by O.E.M
dmi.chassis.version: Default string be filled by O.E.M
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrQ3AIL.02:bd07/26/2022:br0.2:svnILLEGEARSDNBHD:pnATOMIC16:pvrDefaultstringbefilledbyO.E.M:rvnILLEGEARSDNBHD:rnATOMIC:rvrDefaultstringbefilledbyO.E.M:cvnDefaultstringbefilledbyO.E.M:ct9:cvrDefaultstringbefilledbyO.E.M:skuATOMIC16-ADL1:
dmi.product.family: ATOMIC
dmi.product.name: ATOMIC 16
dmi.product.sku: ATOMIC16-ADL1
dmi.product.version: Default string be filled by O.E.M
dmi.sys.vendor: ILLEGEAR SDN BHD
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report. Please run the following commands:

  sudo apt install drm-info
  drm_info > drminfo.txt
  grep . /sys/class/drm/*/status > connections.txt

and then attach the two resulting text files here.

tags: added: multimonitor
affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote : Re: [Bug 2038436] Re: System doesnt recognize second monitor
Download full text (4.0 KiB)

Thanks for the reply, these are the files you've requested... but my
monitor is not connected to my system at the moment as I have kept it on my
shelves and would be a hassle to get it back on... I hope it won't affect
the debugging process...

On Thu, Oct 5, 2023 at 9:50 AM Daniel van Vugt <email address hidden>
wrote:

> Thanks for the bug report. Please run the following commands:
>
> sudo apt install drm-info
> drm_info > drminfo.txt
> grep . /sys/class/drm/*/status > connections.txt
>
> and then attach the two resulting text files here.
>
>
> ** Tags added: multimonitor
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2038436
>
> Title:
> System doesnt recognize second monitor
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I am using an old monitor which using a DVI connectors but I used a
> DVI to HDMI adapter which works fine on Windows operating system... My
> monitor is HP W2072a... I hope with the information provided helps...
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
> Uname: Linux 6.2.0-34-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CasperMD5CheckResult: pass
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 4 21:17:37 2023
> DistUpgraded: Fresh install
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Alder Lake-P Integrated Graphics Controller
> [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
> Subsystem: Device [1b50:1018]
> InstallationDate: Installed on 2023-09-30 (3 days ago)
> InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
> (20230807.2)
> MachineType: ILLEGEAR SDN BHD ATOMIC 16
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic
> root=UUID=e60cc65c-b597-415b-b294-3cb6a76ecbd0 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/26/2022
> dmi.bios.release: 0.2
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: Q3AIL.02
> dmi.board.asset.tag: Default string be filled by O.E.M
> dmi.board.name: ATOMIC
> dmi.board.vendor: ILLEGEAR SDN BHD
> dmi.board.version: Default string be filled by O.E.M
> dmi.chassis.asset.tag: Default string be filled by O.E.M
> dmi.chassis.type: 9
> dmi.chassis.vendor: Default string be filled by O.E.M
> dmi.chassis.version: Default string be filled by O.E.M
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrQ3AIL.02:bd07/26/2022:br0.2:svnILLEGEARSDNBHD:pnATOMIC16:pvrDefaultstringbefilledbyO.E.M:rvnILLEGEARSDNBHD:rnATOMIC:rvrDefaultstringbefilledbyO.E.M:cvnDefaultstringbefilledbyO.E.M:ct9:cvrDefaultstringbefilledbyO.E.M:skuATOMIC16-ADL1:
> dmi.product.family: A...

Read more...

Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote : Re: System doesnt recognize second monitor

Thanks for the reply, these are the files you've requested... but my monitor is not connected to my system at the moment as I have kept it on my shelves and would be a hassle to get it back on... I hope it won't affect the debugging process...

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

The monitor needs to be connected while you run the commands in comment #2. Otherwise we can't debug it.

Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote : Re: [Bug 2038436] Re: System doesnt recognize second monitor
Download full text (3.8 KiB)

I am really sorry for my incompetence and for any inconvenience.... Here's
the files you requested when the monitor is attached.... Anything else in
need of debugging please let me know I'll gladly... I really hope my
monitor can be used in Ubuntu... Thank you...

On Mon, Oct 9, 2023 at 9:51 AM Daniel van Vugt <email address hidden>
wrote:

> The monitor needs to be connected while you run the commands in comment
> #2. Otherwise we can't debug it.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2038436
>
> Title:
> System doesnt recognize second monitor
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I am using an old monitor which using a DVI connectors but I used a
> DVI to HDMI adapter which works fine on Windows operating system... My
> monitor is HP W2072a... I hope with the information provided helps...
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
> Uname: Linux 6.2.0-34-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CasperMD5CheckResult: pass
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 4 21:17:37 2023
> DistUpgraded: Fresh install
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Alder Lake-P Integrated Graphics Controller
> [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
> Subsystem: Device [1b50:1018]
> InstallationDate: Installed on 2023-09-30 (3 days ago)
> InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
> (20230807.2)
> MachineType: ILLEGEAR SDN BHD ATOMIC 16
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic
> root=UUID=e60cc65c-b597-415b-b294-3cb6a76ecbd0 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/26/2022
> dmi.bios.release: 0.2
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: Q3AIL.02
> dmi.board.asset.tag: Default string be filled by O.E.M
> dmi.board.name: ATOMIC
> dmi.board.vendor: ILLEGEAR SDN BHD
> dmi.board.version: Default string be filled by O.E.M
> dmi.chassis.asset.tag: Default string be filled by O.E.M
> dmi.chassis.type: 9
> dmi.chassis.vendor: Default string be filled by O.E.M
> dmi.chassis.version: Default string be filled by O.E.M
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrQ3AIL.02:bd07/26/2022:br0.2:svnILLEGEARSDNBHD:pnATOMIC16:pvrDefaultstringbefilledbyO.E.M:rvnILLEGEARSDNBHD:rnATOMIC:rvrDefaultstringbefilledbyO.E.M:cvnDefaultstringbefilledbyO.E.M:ct9:cvrDefaultstringbefilledbyO.E.M:skuATOMIC16-ADL1:
> dmi.product.family: ATOMIC
> dmi.product.name: ATOMIC 16
> dmi.product.sku: ATOMIC16-ADL1
> dmi.product.version: Default string be filled by O.E.M
> dmi.sys.vendor: ILLEGEAR SDN BHD
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.113-2~ubuntu0....

Read more...

Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote :

I am really sorry for my incompetence and for any inconvenience.... Here's the files you requested when the monitor is attached.... Anything else in need of debugging please let me know... I really hope my monitor can be used in Ubuntu... Thank you...

Revision history for this message
Daniel van Vugt (vanvugt) wrote : Re: System doesnt recognize second monitor

Thanks. That confirms it's the kernel not detecting the monitor.

affects: ubuntu → linux-hwe-6.2 (Ubuntu)
Changed in linux-hwe-6.2 (Ubuntu):
status: Incomplete → New
summary: - System doesnt recognize second monitor
+ [i915] System doesn't recognize second monitor
Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote : Re: [Bug 2038436] Re: System doesnt recognize second monitor
Download full text (3.8 KiB)

Glad to help, so is it fixed in the next update? or i need to do it manually

On Mon, Oct 9, 2023, 5:30 PM Daniel van Vugt <email address hidden>
wrote:

> Thanks. That confirms it's the kernel not detecting the monitor.
>
> ** Package changed: ubuntu => linux-hwe-6.2 (Ubuntu)
>
> ** Changed in: linux-hwe-6.2 (Ubuntu)
> Status: Incomplete => New
>
> ** Summary changed:
>
> - System doesnt recognize second monitor
> + [i915] System doesn't recognize second monitor
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2038436
>
> Title:
> [i915] System doesn't recognize second monitor
>
> Status in linux-hwe-6.2 package in Ubuntu:
> New
>
> Bug description:
> I am using an old monitor which using a DVI connectors but I used a
> DVI to HDMI adapter which works fine on Windows operating system... My
> monitor is HP W2072a... I hope with the information provided helps...
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: xorg 1:7.7+23ubuntu2
> ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
> Uname: Linux 6.2.0-34-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.5
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CasperMD5CheckResult: pass
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Oct 4 21:17:37 2023
> DistUpgraded: Fresh install
> DistroCodename: jammy
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, if not too technical
> GraphicsCard:
> Intel Corporation Alder Lake-P Integrated Graphics Controller
> [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
> Subsystem: Device [1b50:1018]
> InstallationDate: Installed on 2023-09-30 (3 days ago)
> InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
> (20230807.2)
> MachineType: ILLEGEAR SDN BHD ATOMIC 16
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic
> root=UUID=e60cc65c-b597-415b-b294-3cb6a76ecbd0 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/26/2022
> dmi.bios.release: 0.2
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: Q3AIL.02
> dmi.board.asset.tag: Default string be filled by O.E.M
> dmi.board.name: ATOMIC
> dmi.board.vendor: ILLEGEAR SDN BHD
> dmi.board.version: Default string be filled by O.E.M
> dmi.chassis.asset.tag: Default string be filled by O.E.M
> dmi.chassis.type: 9
> dmi.chassis.vendor: Default string be filled by O.E.M
> dmi.chassis.version: Default string be filled by O.E.M
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrQ3AIL.02:bd07/26/2022:br0.2:svnILLEGEARSDNBHD:pnATOMIC16:pvrDefaultstringbefilledbyO.E.M:rvnILLEGEARSDNBHD:rnATOMIC:rvrDefaultstringbefilledbyO.E.M:cvnDefaultstringbefilledbyO.E.M:ct9:cvrDefaultstringbefilledbyO.E.M:skuATOMIC16-ADL1:
> dmi.product.family: ATOMIC
> dmi.product.name: ATOMIC 16
> dmi.product.sku: ATOMIC16-ADL1
> dmi.product.version: Default string be filled by O.E.M
> dmi.sys.vendor: ILLEGEAR SDN BHD
> version.compiz: compiz N/...

Read more...

Revision history for this message
MUHAMMAD HATTA BIN MUHAMMAD PAUZI (hattaori) wrote :
Download full text (4.1 KiB)

Hello, can i get at least a reply... I need to know as this monitor needed
to be somewhere

On Mon, Oct 9, 2023, 10:01 PM Muhammad Hatta <email address hidden> wrote:

> Glad to help, so is it fixed in the next update? or i need to do it
> manually
>
> On Mon, Oct 9, 2023, 5:30 PM Daniel van Vugt <email address hidden>
> wrote:
>
>> Thanks. That confirms it's the kernel not detecting the monitor.
>>
>> ** Package changed: ubuntu => linux-hwe-6.2 (Ubuntu)
>>
>> ** Changed in: linux-hwe-6.2 (Ubuntu)
>> Status: Incomplete => New
>>
>> ** Summary changed:
>>
>> - System doesnt recognize second monitor
>> + [i915] System doesn't recognize second monitor
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/2038436
>>
>> Title:
>> [i915] System doesn't recognize second monitor
>>
>> Status in linux-hwe-6.2 package in Ubuntu:
>> New
>>
>> Bug description:
>> I am using an old monitor which using a DVI connectors but I used a
>> DVI to HDMI adapter which works fine on Windows operating system... My
>> monitor is HP W2072a... I hope with the information provided helps...
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 22.04
>> Package: xorg 1:7.7+23ubuntu2
>> ProcVersionSignature: Ubuntu 6.2.0-34.34~22.04.1-generic 6.2.16
>> Uname: Linux 6.2.0-34-generic x86_64
>> ApportVersion: 2.20.11-0ubuntu82.5
>> Architecture: amd64
>> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>> CasperMD5CheckResult: pass
>> CompositorRunning: None
>> CurrentDesktop: ubuntu:GNOME
>> Date: Wed Oct 4 21:17:37 2023
>> DistUpgraded: Fresh install
>> DistroCodename: jammy
>> DistroVariant: ubuntu
>> ExtraDebuggingInterest: Yes, if not too technical
>> GraphicsCard:
>> Intel Corporation Alder Lake-P Integrated Graphics Controller
>> [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
>> Subsystem: Device [1b50:1018]
>> InstallationDate: Installed on 2023-09-30 (3 days ago)
>> InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
>> (20230807.2)
>> MachineType: ILLEGEAR SDN BHD ATOMIC 16
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-34-generic
>> root=UUID=e60cc65c-b597-415b-b294-3cb6a76ecbd0 ro quiet splash vt.handoff=7
>> SourcePackage: xorg
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> dmi.bios.date: 07/26/2022
>> dmi.bios.release: 0.2
>> dmi.bios.vendor: American Megatrends Inc.
>> dmi.bios.version: Q3AIL.02
>> dmi.board.asset.tag: Default string be filled by O.E.M
>> dmi.board.name: ATOMIC
>> dmi.board.vendor: ILLEGEAR SDN BHD
>> dmi.board.version: Default string be filled by O.E.M
>> dmi.chassis.asset.tag: Default string be filled by O.E.M
>> dmi.chassis.type: 9
>> dmi.chassis.vendor: Default string be filled by O.E.M
>> dmi.chassis.version: Default string be filled by O.E.M
>> dmi.modalias:
>> dmi:bvnAmericanMegatrendsInc.:bvrQ3AIL.02:bd07/26/2022:br0.2:svnILLEGEARSDNBHD:pnATOMIC16:pvrDefaultstringbefilledbyO.E.M:rvnILLEGEARSDNBHD:rnATOMIC:rvrDefaultstringbefilledbyO.E.M:cvnDefaultstringbefilledbyO.E.M:ct9:cvrDefaultstringbefilledby...

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