Ubuntu
linux-hwe-5.13 package

  1. Bug #1964711
  2. Comment #3

Comment 3 for bug 1964711

Revision history for this message
Daniel van Vugt (vanvugt) wrote : Re: Locked Ubuntu is frozen and cannot be unlocked

Thanks for the bug report.

Next time the freeze happens please:

1. Wait 10 seconds.

2. Shut down by pressing the power button.

3. Power on and then run:

     journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

5. Look in /var/crash for crash files and if found run:

     ubuntu-bug YOURFILE.crash

   Then tell us the ID of the newly-created bug.

6. If step 5 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.