Comment 18 for bug 383670

I tried filing this with them and they told me that, since my thunderbird, lightning, and Google Provider extensions were all installed from the Ubuntu respository, I should file it here.

This is exactly one of the reasons why the open-source model breaks down for the average user. Each party is pointing their finger at the other, and no one is under any real obligation to fix a problem that has been confirmed by multiple users. And this comes a full 2.5 months after I originally filed this case!

I certainly appreciate the time and effort everyone who works on these projects contributes to them, but when so many of the ones I try to use on a daily basis have bugs with no fix in site, well, it's hard to not get discouraged and go back to using commercial software.

At any rate, thanks for looking at this. I doubt I will continue chasing after a solution I'm unlikely to get, so it's ultimately up to me to decide whether I want to move back to commercial software or if I'm going to stop complaining and just learn to live with the benefits and detriments of the open-source ecosystem.