libreoffice bad printing on a5 landscape

Bug #794729 reported by Michael J Gray on 2011-06-08
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
LibreOffice
Incomplete
Undecided
Unassigned
libreoffice (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: libreoffice

Ubuntu 10.04 LTS

LibreOffice 3.3.2
OOO330m19 (Build:202)
tag libreoffice-3.3.2.2, Ubuntu package 1:3.3.2-1ubuntu2~lucid1 (installed via PPA)

text with paper size a4 prints as portrait and landscape correctly
text with a5 prints correctly only in portrait. For landscape the text is not rotated to fit the paper

Using Abiword a5 will print correctly in landscape
---
Architecture: i386
CupsErrorLog:

DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Lpstat:
 device for PSC-2200-Series: hp:/usb/PSC_2200_Series?serial=MY29ND311G0G
 device for PSC-2200-Series-Fax: hpfax:/usb/PSC_2200_Series?serial=MY29ND311G0G
MachineType: Acer Aspire 7736
NonfreeKernelModules: nvidia
Package: cups 1.4.3-1ubuntu1.5
PackageArchitecture: i386
Papersize: a4
PpdFiles:
 PSC-2200-Series-Fax: HP Fax hpijs
 PSC-2200-Series: HP PSC 2200 Series hpijs, 3.10.2
ProcCmdLine: BOOT_IMAGE=/boot/vhostnameinuz-2.6.32-34-generic-pae root=UUID=d2b76d82-1f8c-450e-8019-866d0daff773 ro quiet splash
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-34.77-generic-pae 2.6.32.44+drm33.19
Tags: lucid
Uname: Linux 2.6.32-34-generic-pae i686
UserGroups: adm admin cdrom dialout floppy lpadmin plugdev sambashare vboxusers www-data
dmi.bios.date: 10/06/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V2.01
dmi.board.name: JV50
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV2.01:bd10/06/2009:svnAcer:pnAspire7736:pvr0100:rvnAcer:rnJV50:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 7736
dmi.product.version: 0100
dmi.sys.vendor: Acer

Michael J Gray, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 794729

Please attach all relevant information noted in https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data

affects: libreoffice (Ubuntu) → cups (Ubuntu)
Changed in cups (Ubuntu):
status: New → Incomplete
Till Kamppeter (till-kamppeter) wrote :

Michael J Gray, in addition to following the instructions of the previous comment, attach an example input file (LibreOffice file) and follow the instructions in the "CUPS error_log" section of https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

apport information

tags: added: apport-collected
description: updated

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Michael J Gray (ubmike) wrote :

I have attached 3 simple A5 documents one in portrait format, one in landscape and the screen prints from the print dialogue I see when I start a print.
As can be seen the landscape a5 is not correctly processed
Custom size "paper" slightly smaller than a5 (width 20cm height 12 cm) is correctly processed
The dialogues correctly reflect what happens on paper here.

The problem also occurs in LMDE updated to yesterday and using LibreOffice 3.3.3

The problem does not occur in LibreOffice 3.3.2 run on Windows XP in VirtualBox

Only if you get different results at this stage is it worth looking into CUPS. As I said Abiword (which I presume also uses CUPS) works correctly.

Michael J Gray (ubmike) wrote :

Portrait screenshot

Michael J Gray (ubmike) wrote :

Landscape document

Michael J Gray (ubmike) wrote :

Landscape screenshot

Michael J Gray (ubmike) wrote :

Custom landscape document

Michael J Gray (ubmike) wrote :

Custom screenshot

Michael J. Gray writes

The dialogues correctly reflect what happens on paper here.

This means that CUPS correctly prints what LibreOffice is sending out as print job. As the problems appear already in the previews of the LibreOffice print dialog, the problem is a problem of LibreOffice and not of CUPS.

Moving back ...

affects: cups (Ubuntu) → libreoffice (Ubuntu)

Michael J Gray, the issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at http://wiki.documentfoundation.org/BugReport . If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in libreoffice (Ubuntu):
status: Incomplete → New
Changed in df-libreoffice:
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in libreoffice (Ubuntu):
status: New → Confirmed
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