libmtp error could not get object handles

Bug #1810176 reported by Matt Sandefur on 2018-12-31

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This bug affects 3 people
Affects Status Importance Assigned to Milestone
libmtp (Ubuntu)

Bug Description

When connecting my android galaxy s7 phone via usb, I am unable to access my Music folder, which contains 380 subfolders. The file manager is inactive for a long time, and finally displays the error:

Sorry, could not display all the contents of "Music": libmtp error: could not get object handles.

Adding one more subfolder on the android side seems to work around the issue, so the issue is related to the number of items.

Given this, my issue appears to be a specific example of the issue described in the link below.

Observed in linux mint 18.3 64 bit / ubuntu 16.04

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in libmtp (Ubuntu):
status: New → Confirmed

Similar error here.
Can copy file from Phone folder, but if I try to access Camera folder (inside DCIM folder), Nemo shows this error after some time processing.

Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you try on a recent Ubuntu verison (maybe from a liveCD) if that's still an issue?

Changed in libmtp (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
van hanegen (4997865862-o) wrote :

Just the same issue with my Galaxy C5 PRO, when i'm trying to get access to Сamera folder inside DCIM folder on the micro-sd card. Both with Ubuntu 16.04 and Ubuntu 18.04 (default nau managers)

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