Sorry for being so slow on the uptake... Do you mean by "it's just not our issue" that: 1) the problem demonstrated in the video is not the problem reported here or 2) you are not responsible for the issue (i.e. it is an upstream bug)?
Sorry for being so slow on the uptake... Do you mean by "it's just not our issue" that:
1) the problem demonstrated in the video is not the problem reported here
or
2) you are not responsible for the issue (i.e. it is an upstream bug)?