| 2020-11-11 16:12:23 |
jaypz |
bug |
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added bug |
| 2020-11-11 16:13:52 |
jaypz |
tags |
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apport-collected groovy |
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| 2020-11-11 16:13:53 |
jaypz |
description |
XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu 20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes what looks like a black screen with corrupted artifacts on it and the system restarts, from dmesg upon booting into fallback kernel I these errors from previous boot
[ 1.286211] kernel: [Hardware Error]: event severity: fatal
[ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal
[ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286219] kernel: [Hardware Error]: Revision: 2
[ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
[ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal
[ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286366] kernel: [Hardware Error]: Revision: 2
[ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
Kernel with this issue is linux-image-5.8.0-28-generic, falling back to 5.8.0-26-generic in GRUB results in the machine booting up fine
I've tried rebooting several times with the machine on and off power supply and get the same result each time |
XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu 20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes what looks like a black screen with corrupted artifacts on it and the system restarts, from dmesg upon booting into fallback kernel I these errors from previous boot
[ 1.286211] kernel: [Hardware Error]: event severity: fatal
[ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal
[ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286219] kernel: [Hardware Error]: Revision: 2
[ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
[ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal
[ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286366] kernel: [Hardware Error]: Revision: 2
[ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
Kernel with this issue is linux-image-5.8.0-28-generic, falling back to 5.8.0-26-generic in GRUB results in the machine booting up fine
I've tried rebooting several times with the machine on and off power supply and get the same result each time
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-focal-amd64-20200502-85
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-10-07 (35 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
Package: intel-microcode 3.20201110.0ubuntu0.20.10.1
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
Tags: groovy
Uname: Linux 5.8.0-26-generic x86_64
UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True |
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| 2020-11-11 16:13:54 |
jaypz |
attachment added |
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Dependencies.txt https://bugs.launchpad.net/bugs/1903883/+attachment/5433516/+files/Dependencies.txt |
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| 2020-11-11 16:13:55 |
jaypz |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1903883/+attachment/5433517/+files/ProcCpuinfoMinimal.txt |
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| 2020-11-11 16:18:04 |
jaypz |
summary |
XPS 1310 Tiger Lake Unable to boot 20.10 after intel-microcode update 3.20201110.0ubuntu0.20.10.1 |
XPS 13 9310 Tiger Lake Unable to boot 20.10 after intel-microcode update 3.20201110.0ubuntu0.20.10.1 |
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| 2020-11-11 16:55:23 |
Kai-Heng Feng |
bug |
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added subscriber Dell/Somerville |
| 2020-11-11 18:08:52 |
Brian Kearns |
bug |
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added subscriber Brian Kearns |
| 2020-11-11 19:16:18 |
Launchpad Janitor |
intel-microcode (Ubuntu): status |
New |
Confirmed |
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| 2020-11-11 19:18:47 |
Craig |
attachment added |
|
1.jpg https://bugs.launchpad.net/ubuntu/+source/intel-microcode/+bug/1903883/+attachment/5433593/+files/1.jpg |
|
| 2020-11-11 19:44:12 |
Mario Limonciello |
intel-microcode (Ubuntu): importance |
Undecided |
Critical |
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| 2020-11-11 19:44:50 |
Mario Limonciello |
bug |
|
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added subscriber Alex Murray |
| 2020-11-11 20:21:52 |
Mario Limonciello |
tags |
apport-collected groovy |
apport-collected groovy regression-update |
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| 2020-11-11 20:22:01 |
Mario Limonciello |
tags |
apport-collected groovy regression-update |
apport-collected focal groovy regression-update |
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| 2020-11-11 22:47:52 |
Alex Murray |
intel-microcode (Ubuntu): assignee |
|
Alex Murray (alexmurray) |
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| 2020-11-11 22:55:10 |
Nick Piper |
bug |
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added subscriber Nick Piper |
| 2020-11-11 23:03:43 |
Alex Murray |
bug watch added |
|
https://github.com/intel/Intel-Linux-Processor-Microcode-Data-Files/issues/44 |
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| 2020-11-12 00:46:22 |
Launchpad Janitor |
intel-microcode (Ubuntu): status |
Confirmed |
Fix Released |
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| 2020-11-12 00:46:24 |
Launchpad Janitor |
intel-microcode (Ubuntu): status |
Confirmed |
Fix Released |
|
| 2020-11-12 00:46:26 |
Launchpad Janitor |
intel-microcode (Ubuntu): status |
Confirmed |
Fix Released |
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| 2020-11-12 03:48:35 |
Rex Tsai |
bug |
|
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added subscriber Rex Tsai |
| 2020-11-12 04:19:42 |
Anthony Wong |
bug |
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added subscriber Anthony Wong |
| 2020-11-12 17:19:52 |
Terry Rudd |
bug |
|
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added subscriber Terry Rudd |
| 2020-11-13 11:51:27 |
lotuspsychje |
bug |
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added subscriber Ubuntu-discuss Bug team |
| 2020-11-15 18:00:36 |
Pierre |
information type |
Public |
Public Security |
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| 2020-11-15 18:01:00 |
Pierre |
information type |
Public Security |
Public |
|
| 2020-11-15 18:01:14 |
Pierre |
bug |
|
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added subscriber Pierre |
| 2020-11-17 10:48:49 |
Tiffany |
bug |
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|
added subscriber Tiffany |
| 2021-08-11 06:53:00 |
Gary Wang |
bug |
|
|
added subscriber Gary Wang |
