Comment 9 for bug 229825

Pascal, I did provide the lpinfo-v info...NOTHING came back when I entered that in the terminal. I just tried it again, still nothing comes back. I don't know what that means. Please see above...

I just entered it again after doing all the stuff below..this is what came back this time..previously, nothing came back...

cheryl@cheryl-desktop:~$ lpinfo -v

network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_3f0_211_SGG22E1ST6VL_if0_printer_SGG22E1ST6VL
direct hpfax
direct usb://HP/OfficeJet%20G85?serial=SGG22E1ST6VL
direct hp:/usb/OfficeJet_G85?serial=SGG22E1ST6VL
network http
network ipp
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
direct ptal
direct scsi
network smb
cheryl@cheryl-desktop:~$
cheryl@cheryl-desktop:~$ lpinfo -v
network socket
network beh
direct hal
direct hpfax
direct hp:/usb/OfficeJet_G85?serial=SGG22E1ST6VL
network http
network ipp
network lpd
direct parallel:/dev/lp0
file cups-pdf:/
direct ptal
direct scsi
network smb
cheryl@cheryl-desktop:~$

Ok, I did do what it said to "save the files" for debugging. I don't know how to access the debugging files now tho to send them to you. I did try to print something like the website said to do and the docs are in queue (not printing). I did enter this command in terminal after doing all this like it said and got nothing back either.

here's what the terminal said

cheryl@cheryl-desktop:~$ /var/log/cups/error_log
bash: /var/log/cups/error_log: Permission denied
cheryl@cheryl-desktop:~$

How do I access the debugging logs to attach them here Pascal?
Thanks cheryl