Comment 11 for bug 20330

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Manuel López-Ibáñez (manuellopezibanez) wrote :

Sorry, I am getting a bit lost. Would you mind to answer a few questions?

First, can you paste your version of gnome-cups-manager and hplip? You can find it out by writing "dpkg -l gnome-cups-manager hplip" in a terminal.

Second, when you say "I use the detected local HP printer", what do you mean? Do you modifiy CUPS configuration directly (through a file or the webinterface) ?

Third, does hp-info works for both printers or only for one of them? If it doesn't work, what is the output using -ldebug? Could you try "hp-probe -ldebug" as well?

Fourth, can you currently print with both printers?

Thanks for your patience.