Comment 5 for bug 1769501

Hi srinivas,

On 24 May 2018 at 06:14, srinivas <email address hidden> wrote:

> Hi Ian ,
>
> Kill the process "hp-systray" if its still running.
> Delete the lock /home/ian/.hplip/hp-systray.lock.
> "rm /home/ian/.hplip/hp-systray.lock"
>
> Retry installing hplip-3.18.4.run
> "sh hplip-3.18.4.run"
>
Did that, no luck.

For Scan issue,
> Kindly install 3.18.4 plugin from site (https://developers.hp.com/hp-
> linux-imaging-and-printing/gethplip) and try to scan.
> Please get back if any issues.
>
Went to that page, was told that the current version is 3.18.5.

Trying to be helpful, I decided to wipe the hard drive and do a complete
reinstall of Ubuntu 3.18.5. Did that. Ran Software Updater to install any
Ubuntu updates that were pending.

Ran "sh hplip-3.18.5" and it didn't work. For more information I have
attached two log files and a screenshot.

By the way... I used to be a programmer and recently brushed up on my bash
skills and will be starting to learn Python this week. If there is anything
I can do to help, let me know.

BW,

Ian

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