Ubuntu
hplip package

  1. Bug #1769501
  2. Comment #11

Comment 11 for bug 1769501

Revision history for this message
Ian Bruntlett (ian-bruntlett) wrote : Re: [Bug 1769501] Re: /usr/lib/cups/filter/hpcups assertion failure when plugging in a HP LaserJet M1132 MFP printer/scanner

Hi srinivas,

As requested, I've run various commands and here are the results...

Are scanimage -L, xsane working?
For Eg: scanimage > image.pnm

I am no expert on xsane.

ian@newton:~$ scanimage -L
device
`hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH67JHFPR1a'
is a Hewlett-Packard HP_LaserJet_Professional_M1132_MFP all-in-one
device `hpaio:ect
hp:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH67JHFPR1a "HP
LaserJet Professional M1132 MFP" "HP LaserJet Professional M1132 MFP USB
000000000QH67JHFPR1a HPLIP" "MFG:Hewlett-Packard' is a Hewlett-Packard
HP_LaserJet_Professional_M1132_MFP all-in-one

ian@newton:~$ scanimage > image.pnm
scanimage: open of device
hpaio:/usb/HP_LaserJet_Professional_M1132_MFP?serial=000000000QH67JHFPR1a
failed: Error during device I/O

Try "sane-find-scanner | grep -i hp" tool to see if it detects scanner.
Try "lsusb | grep -i hp"

ian@newton:~$ sane-find-scanner | grep -i hp
found USB scanner (vendor=0x03f0 [Hewlett-Packard], product=0x042a [HP
LaserJet Professional M1132 MFP]) at libusb:001:006

ian@newton:~$ lsusb | grep -i hp
ian@newton:~$

For hp-scan, pLease run "sudo hp-logcapture" command. It will collect all
the logs to a .zip file.
Kindly share the logs.

See attached file :)

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