Ubuntu
hplip package

  1. Bug #1723593
  2. Comment #7

Comment 7 for bug 1723593

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

The problem is the following: HPLIP's "hp" CUPS backend reports:

D [17/Oct/2017:06:44:33 +0100] [Job 1691] prnt/backend/hp.c 616: ERROR: 1009 media-empty-error; will retry in 30 seconds...

This means one of the following:

- Your printer is out of paper
- Your printer has a hardware problem
- The "hp" CUPS backend has a bug

I have the same printer and it works for me with HPLIP, and assuming you are not reporting a bug with your printer being out of paper it is most probably some hardware problem.

I will move the bug to HPLIP as it is definitely not a problem of CUPS, cups-filters, or Ghostscript.

You can do another test to get at least the printing part of your printer to work. Follow the instructions for setting up driverless printing with your printer on

https://wiki.ubuntu.com/ZestyZapus/ReleaseNotes#Driverless_Printing

Does this work for you?