Cannot print on photo paper

Bug #1333206 reported by Alberto Salvia Novella on 2014-06-23
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned
hplip (Ubuntu)
Medium
Unassigned
Nominated for Trusty by Alberto Salvia Novella
Nominated for Xenial by Alberto Salvia Novella

Bug Description

HOW TO REPRODUCE:
- Print a document setting media type as photo paper.

RESULT:
- The page is printed completely white.

RELEVANT DETAILS:
- With other media type set the ink drips from any glossy paper.
- Known affected printers are HP Deskjet 916c and 930c.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog:
 W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..' already exists
 W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..' already exists
CurrentDesktop: Unity
Date: Mon Jun 23 13:15:56 2014
InstallationDate: Installed on 2013-05-21 (397 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U
MachineType: MEDIONPC MS-7358
Papersize: a4
PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC

It affects a non-essential hardware component (removable network card, camera, web-cam, music player, sound card, power management feature, printer...)

Changed in hplip (Ubuntu):
importance: Undecided → Medium
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems for an affected (on photo paper) job. Thanks.

Changed in hplip:
status: New → Incomplete
Changed in hplip (Ubuntu):
status: New → Incomplete
Changed in hplip (Ubuntu):
status: Incomplete → New
Changed in hplip:
status: Incomplete → New
Till Kamppeter (till-kamppeter) wrote :

According to the error_log there seems to be nothing wrong on the CUPS side. So for me it looks like a problem inside the hpcups driver of HPLIP.

goutam kodu (goutam-hplip) wrote :

Hi Alberto,

Can you try installing latest hplip 3.14.6 ? Please download the file hplip-3.14.6.run from http://hplipopensource.com/hplip-web/gethplip.html. To install it run command "sh hplip-3.14.6.run" in terminal.

Next, run command "hp-setup -r" in terminal to delete the existing print queue for HP Deskjet 916c.

After that run command "hp-setup" to configure the new print queue for this device and try to print on photo paper.

Let us know if the issue is still reproducible.

Thanks & Regards,
Goutam

The bug is still reproducible.

summary: - Unable to print in photo paper using HP Deskjet 916c
+ Cannot print on photo paper
description: updated
tags: added: xenial
no longer affects: hplip
Changed in hplip:
status: New → Confirmed
Changed in hplip (Ubuntu):
status: New → Triaged
description: updated
description: updated
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Duplicates of this bug

Other bug subscribers