Cannot print on photo paper

Bug #1333206 reported by Alberto Salvia Novella on 2014-06-23
This bug affects 1 person
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Nominated for Trusty by Alberto Salvia Novella
Nominated for Xenial by Alberto Salvia Novella

Bug Description

- Print a document setting media type as photo paper.

- The page is printed completely white.

- With other media type set the ink drips from any glossy paper.
- Known affected printers are HP Deskjet 916c and 930c.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
 W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..' already exists
 W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..' already exists
CurrentDesktop: Unity
Date: Mon Jun 23 13:15:56 2014
InstallationDate: Installed on 2013-05-21 (397 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U
MachineType: MEDIONPC MS-7358
Papersize: a4
PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago) 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG MS-7358
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC

It affects a non-essential hardware component (removable network card, camera, web-cam, music player, sound card, power management feature, printer...)

Changed in hplip (Ubuntu):
importance: Undecided → Medium
Till Kamppeter (till-kamppeter) wrote :

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on for an affected (on photo paper) job. Thanks.

Changed in hplip:
status: New → Incomplete
Changed in hplip (Ubuntu):
status: New → Incomplete
Changed in hplip (Ubuntu):
status: Incomplete → New
Changed in hplip:
status: Incomplete → New
Till Kamppeter (till-kamppeter) wrote :

According to the error_log there seems to be nothing wrong on the CUPS side. So for me it looks like a problem inside the hpcups driver of HPLIP.

goutam kodu (goutam-hplip) wrote :

Hi Alberto,

Can you try installing latest hplip 3.14.6 ? Please download the file from To install it run command "sh" in terminal.

Next, run command "hp-setup -r" in terminal to delete the existing print queue for HP Deskjet 916c.

After that run command "hp-setup" to configure the new print queue for this device and try to print on photo paper.

Let us know if the issue is still reproducible.

Thanks & Regards,

The bug is still reproducible.

summary: - Unable to print in photo paper using HP Deskjet 916c
+ Cannot print on photo paper
description: updated
tags: added: xenial
no longer affects: hplip
Changed in hplip:
status: New → Confirmed
Changed in hplip (Ubuntu):
status: New → Triaged
description: updated
description: updated
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