Photo printing is not available, ink drips over glossy paper

Bug #1540262 reported by Alberto Salvia Novella
This bug report is a duplicate of:  Bug #1333206: Cannot print on photo paper. Edit Remove
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Confirmed
Undecided
Unassigned
hplip (Ubuntu)
Triaged
Medium
Unassigned
Nominated for Wily by Alberto Salvia Novella
Nominated for Xenial by Alberto Salvia Novella

Bug Description

HOW TO REPRODUCE
- Print something, selecting as media type "photo paper".

RESULT
- A sheet of paper is expelled from the printer without nothing printer.

RELEVANT DETAILS
- If you print as plain paper over any kind of glossy paper, the ink drips.
- The printer model is HP Deskjet 930c.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: printer-driver-postscript-hp 3.15.7-0ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
Uname: Linux 4.2.0-25-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CupsErrorLog:

CurrentDesktop: Unity
Date: Mon Feb 1 09:43:09 2016
InstallationDate: Installed on 2015-11-14 (78 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat: device for Deskjet-930c: hp:/usb/DeskJet_930C?serial=CN0CE1R0N3JJ
MachineType: MEDIONPC MS-7358
PackageArchitecture: all
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Deskjet-930c.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Deskjet-930c.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic root=UUID=4f6d839c-2f04-43a6-9b2c-b5b3ab7d4d1a ro quiet splash vt.handoff=7
SourcePackage: hplip
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/18/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: MS-7358
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD
dmi.board.version: Fab D
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM:
dmi.product.name: MS-7358
dmi.product.version: OEM
dmi.sys.vendor: MEDIONPC

Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :
tags: added: xenial
Changed in hplip (Ubuntu):
status: New → Triaged
importance: Undecided → Medium
summary: - Photo printing is not available
+ Photo printing is not available, ink drips over glossy paper
Changed in hplip:
status: New → Confirmed
description: updated
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