Comment 0 for bug 2063985

I've been experiencing an issue since performing a fresh install of Ubuntu 24.04 LTS on launch day. While my external NTFS USB hard drive is visible in the Ubuntu dock upon plugging it in, trying to mount it or access its contents gives me an 'Unable to access "2.0 TB Volume" ... Error mounting /dev/sda1" pop-up.

I was able to get the external hard drive to mount via Terminal with the help of an article (https://linovox.com/how-to-fix-failed-to-mount-wrong-fs-type-bad-option-bad-superblock-on-linux/). However, its files are only accessible by navigating to my newly created '/mnt/Media' folder.

The drive is not visible in Nautilus as it usually would be, but I can see it in the Disks app (which is also how I unmount it).

Also I'm not sure whether this is related, but I get an error when I attempt to use Steam's Restore Game Backup feature. Upon trying to browse for the desired backup folder (which is on the external drive), I get the pop-up 'The folder contents could not be displayed ... Operation not supported'. From here I can still navigate to and select a folder on the internal hard drive, but not on the external one.

My external hard drive had been working fine with Ubuntu 22.04 a few hours earlier in the day, and it currently functions normally on my Chromebook as well. Running 'Check Filesystem' in Disks says it is healthy. I also tried out a couple of my other USB sticks—which happen to use the FAT32 and Ext4 file systems—and they mounted normally.

The version of gvfs that I have on my system is '1.54.0-1ubuntu2'.

Hope this helps.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: gvfs 1.54.0-1ubuntu2
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 27 23:30:07 2024
HotplugNewDevices: /dev/sda1 /dev/sda
HotplugNewMounts:

InstallationDate: Installed on 2024-04-26 (2 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: gvfs
Symptom: storage
Title: Does not detect hotplugged storage device
UpgradeStatus: No upgrade log present (probably fresh install)