Comment 173 for bug 197762

On Wed, Jul 15, 2009 at 11:33:07AM -0000, kulight wrote:
> I've just remembered why the user base of Linux is so small
>
> I do actually expect my mechanic to find and fix what's wrong with
> my car when I just tell him it won't start And I don’t care if it's
> the engine the battery or the radiator You have to understand that
> most users have no idea where the problem is coming from or if its
> two separate ones They are just using the system and see the
> problems

Ah, but (a) you pay your mechanic, and (b) you bring your car in, and
don't expect him to fix it over the phone or over an web board.

There are plenty of services for which you can get pay-for-service for
Linux. For the right price, I've been flown into New York City to
work at a large financial institution or even into a classified
machine room at a major defense contractor.

But the difference with Ubuntu Launchpad is that no one pays any money
and they somehow expect gold-plated support. Sorry, for free support,
you have to expect a certain amount of "self service". It's still a
way better deal than you will get anywhere else --- but if you wan the
quality of service you get when you drive the car to your dealer, then
you will have to (a) pay the bug fixer, and (b) let the bug fixer have
direct access to your machine.