Comment 10 for bug 303511

Please do not mail to me personally, please always answer here in the bug report. The bug reports are not only read by one person, but by several persons, people who can help you and people who get helped by the discussion in this bug report.

Post also here if you did not understand something in the last posting or if you have any problem to follow the instructions.

András Szabó wrote:
> I have followed your instructions and here you are the two files. I am
> not sure how the error_log.txtwill arrive, because of I could not read
> it, since it was impossible to open, not by gedit, nor by the krusader
> F3 incorporated file reader. I had no authorisation to do it, even if
> I have the password to manage the terminal commands. Maybe, I do not
> know how to do it. Hi! I still can not print!

In your mail to me you wrote that you have problems to open error_log. As in networked environments confidential data of other user's print jobs can appear in error_log, it is only readable by root. So to access it, you must preceed your commands with sudo:

sudo cp /var/log/cups/error/log ~
sudo chown andras ~/error_log

Then attach the error_log to this bug report.

I attach your troubleshooting file.