Comment 18 for bug 238261

I can't agree with you Sebastien, for two reasons.

First, I can assure you that the incorrect text in .gtk-bookmarks was created somewhere in the normal use/upgrade of Ubuntu. Neither the end user nor myself even knew of the existence of this file. I certainly did not edit it (until directed to do so as part of the debugging process), and the 80 year old user does not know how to display dot files, much less edit them. There are no other users of this machine. So this bug was created by the software on its own.

Second, the bug has a massive impact - crashing all applications that use the Gnome file chooser, and that includes nearly everything an ordinary desktop user uses by default.

<frustration> I don't mean to sound rude, but this is no way to get Ubuntu accepted as anything other than a geek's tinker-toy. I really thought that the open source community (and especially the Ubuntu community) had higher ideals than this. Please, I'm not trying to stand back and throw stones. I'll do everything I can to help solve this bug and popularise OSS, but not if the community doesn't take bugs like this seriously. My company has a large Windows installed base across many companies. I battle daily to get them to take OSS seriously. Now it sounds like I have to battle the OSS community to take their user experiences seriously. </frustration>