Comment 18 for bug 511632

John, I'm sorry this is taking so long to resolve. I have a few more questions for you so we can hopefully figure out the exact cause of the problem.

1. Are you using a high-speed internet connection?

2. Are you using any kind of proxy for your internet?

3. Have you recently run the Update Manager or 'sudo apt-get update; sudo apt-get dist-upgrade' so your software is up-to-date? (If not, then please do this first)

4. What servers did you try to download from before?

I also have another possible solution you can try:

If you go into the Software Center, then Edit -> Software Sources..., you should get the same menu I had you pull up before. Could you select "Other..." under "Download from:," but this time run "Select Best Server" if you didn't before? This will cause your computer to try every server and select the one with the best speeds (it might take a while if your internet is slow). Then, you can try downloading the package again. If that still doesn't work, then could you please try the "astromirror.uchicago.edu" server under "United States"? Depending on your location, this may cause slow downloads, but I have tried this server personally and it has worked for me.

I know this is similar to what I had you try before, but the problem seems to be with your network connection as opposed to a software issue with either Software Center, Synaptic, or even the gstreamer0.10-plugins-bad package. By trying this possible solution and answering my questions, we will have a better idea of whether or not the problem is with the servers or with your computer (or still potentially something else).

Again, I apologize for all of this inconvenience. I will continue to consult with other members of the BugSquad team so we can hopefully find a solution for you soon, or at the very least get your bug heard.

Thanks