package grub-efi-amd64 2.02~beta2-9ubuntu1.17 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

[Lauren Alteio]

Package upgrade failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

executed on Dell XPS 13

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: grub-efi-amd64 2.02~beta2-9ubuntu1.17
ProcVersionSignature: Ubuntu 3.19.0-33.38~14.04.1-generic 3.19.8-ckt7
Uname: Linux 3.19.0-33-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.29
AptOrdering:
 ubuntu-advantage-tools: Install
 grub-efi-amd64: Configure
 grub-efi-amd64-signed: Configure
 ubuntu-advantage-tools: Configure
Architecture: amd64
Date: Sat Apr 27 17:24:49 2019
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-osp1-20150720-0
DuplicateSignature: package:grub-efi-amd64:2.02~beta2-9ubuntu1.17:subprocess installed post-installation script returned error exit status 1
ErrorMessage: subprocess installed post-installation script returned error exit status 1
InstallationDate: Installed on 2016-10-20 (919 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-33-generic.efi.signed root=UUID=28aaf3a3-8bd3-47dc-b5c0-cf478f1b3792 ro quiet splash
RelatedPackageVersions:
 dpkg 1.17.5ubuntu5.8
 apt 1.0.1ubuntu2.23
SourcePackage: grub2
Title: package grub-efi-amd64 2.02~beta2-9ubuntu1.17 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)

[Jessenia Paola Veliz Delgado (polita39)]

utilizo el sofware generico no me permite actualizar

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.