Comment 2 for bug 394335

Unfortunately we can't release raw videos of the tests, because one of the conditions of the subjects' participation is that we don't publish personally identifying information. However, as with other projects, I will report bugs for all the problems test participants encounter with the Ubuntu Help, when they open it while performing other tasks. We can't really test the help directly, because looking for something in the help is not itself an interesting task, so asking people to do it would produce unrealistic results.

This means that the testing data on Ubuntu Help will be rather incidental and piecemeal, so you'll need to extrapolate issues with one topic to other topics. For example, the Nautilus Backgrounds help is needlessly wordy, and insensitive to possible wrong turns the user has made — but those two problems are common to many of Ubuntu's help pages, not just that one. A systematic approach to fixing those problems might use the help page structure I proposed in 2006. <https://wiki.ubuntu.com/UbuntuHelp/PageStructure>

Now, should that wait until the Gnome user guide is rewritten? I don't see any point in waiting, unless there's going to be a license change that prevents text in the existing guide from being copied into new help pages. Otherwise, the new text could be written now, and copied into the new structure when it's ready.