gnome-software: Something went wrong appears when launched

Bug #1723802 reported by fossfreedom on 2017-10-15
This bug affects 7 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)

Bug Description

testing the release candidate.

After installation, launched gnome software and editors picks and other software appear to be displayed correctly. However at the top of the screen is "something went wrong" - screenshot is attached

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-software 3.26.1-0ubuntu1
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic i686
ApportVersion: 2.20.7-0ubuntu3
Architecture: i386
CurrentDesktop: Budgie:GNOME
Date: Sun Oct 15 22:05:14 2017
InstallationDate: Installed on 2017-10-15 (0 days ago)
InstallationMedia: Ubuntu-Budgie 17.10 "Artful Aardvark" - Beta i386 (20171015)
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-limba N/A
 gnome-software-plugin-snap 3.26.1-0ubuntu1
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

fossfreedom (fossfreedom) wrote :
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:

tags: added: iso-testing
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
Sebastien Bacher (seb128) wrote :

Do you get that issue every time or only once? The journal log have quite some warnings but those are probably not the same issue than the bug

Changed in gnome-software (Ubuntu):
importance: Undecided → Low
fossfreedom (fossfreedom) wrote :

Hi - sorry to say it is seen each time you fire up gnome-software after login.

Sebastien Bacher (seb128) wrote :

Do you get any error on stdout if you stop the current instance and start a new one manually instead?

fossfreedom (fossfreedom) wrote :

nothing on stdout

I killed the gnome-software service and then launched gnome-software.

I then checked journalctl and enc. is the output I saw in the log.

Matthias Klumpp (ximion) wrote :

I bet this is because GNOME Software is built with fwupd support, but the fwupd daemon is not installed.
Can you please check if the fwupd package is installed on your system?

fossfreedom (fossfreedom) wrote :

Thanks Matthias for the feedback:

It is installed and there is a root process running.

dad@dad:~/Downloads/gnome-software$ sudo apt install fwupd
[sudo] password for dad:
Reading package lists... Done
Building dependency tree
Reading state information... Done
fwupd is already the newest version (0.9.7-2).
0 to upgrade, 0 to newly install, 0 to remove and 3 not to upgrade.
dad@dad:~/Downloads/gnome-software$ ps -ef | grep fw
root 2849 1 0 11:43 ? 00:00:00 /usr/lib/fwupd/fwupd

Matthias Klumpp (ximion) wrote :

Okay, then this is a new issue... Meh.
Verbose output would definitely help:
`killall gnome-software ; gnome-software --verbose`

fossfreedom (fossfreedom) wrote :

cheers - enc is the output after running with --verbose

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