Comment 1 for bug 1605802

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Looking at bug 1573408, this should be fixed in 3.20.1+git20160426.1.a976144-ubuntu-xenial-0ubuntu1, but it looks like there's been another update release since then. So if it has stopped working again, this might be a regression. Could you check which version of gnome-software you have installed?

Please execute the following command only once, as it will automatically gather the version number and additional debugging information, in a terminal:
 apport-collect BUGNUMBER

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.