gnome-software cant find libgs_plugin_xdg_app_reviews.so

Bug #1573453 reported by Imri Paloja on 2016-04-22
108
This bug affects 24 people
Affects Status Importance Assigned to Milestone
GNOME Software
New
Undecided
Unassigned
gnome-software (Ubuntu)
Undecided
Unassigned

Bug Description

When running Gnome Software via the terminal, I get the following error message:

    (gnome-software:6632): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory

Gnome Software opens fine, when loading the page for any software, it just get stuck in the loading part, and does not display anything!

I just also installed the packagekit, put the same error persist!

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.1+git20160420.1.ca63436.ubuntu-xenial-0ubuntu2
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic i686
ApportVersion: 2.20.1-0ubuntu2
Architecture: i386
CurrentDesktop: MATE
Date: Fri Apr 22 09:56:39 2016
InstallationDate: Installed on 2016-02-09 (72 days ago)
InstallationMedia: Ubuntu MATE 14.04.2 "Trusty Tahr" - LTS i386 (20150323)
SourcePackage: gnome-software
UpgradeStatus: Upgraded to xenial on 2016-04-21 (0 days ago)

Imri Paloja (blade19899) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed

Getting the same error message but the Gnome Software doesn't even start but fails silently. Found the error in log and when trying to start it from Terminal.

yevhen (y-baidiuk) wrote :

I have the same issue.

Had (hadriman) wrote :

I have the same issue when running from a live usb without any modifications.

Frd-I (nkurbanov95) wrote :

I have the same issue

ogresto (ogresto) wrote :

I have the same issue.

I have the same issue.

BREYSSE (g-breysse) wrote :

Hello.
Recently installed XUBUNTU (last version i think, 16.04 ?)
At the first start, Gnome-software was ok. Asked it to dowload several softs. I had troubles on the internet connexion.
A stopped the computer and since the gnome-software don't launch on graphic version, neither via terminal.
I have the same message
(gnome-software:6632): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory

When i go to look at this file, the file manager indicates "broken link" on this file.
any solution ?

Best regards.

BREYSSE (g-breysse) wrote :

i found one kind of solution :
1) DL the archive according to your version https://www.rpmfind.net/linux/rpm2html/search.php?query=gnome-software
2) as an adm remove the original gs-plugins-9
3) extract the recently downloaded gs-plugins-9 file
4) as adm move it to the right place (usr/lib/)

for me it worked.
conf. lenovo X200 Tab. (64 bit)

yevhen (y-baidiuk) wrote :

#10 and then reboot and will be worked, bat wenn i launch from terminal i have still the error

elhumano (cyberhumano) wrote :

I have the same issue.

Gnome Software not opening

Gnome desktop 3.18
Linux 4.4.0-21-generic
x86_64 GNU/Linux (64 bit)

gnome-software:1509): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: no se puede abrir el archivo del objeto compartido: No existe el archivo o el directorio

braith (kyalovincent) wrote :

Same here
gnome software won't open

(gnome-software:2817): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory

Canale Grande (canalegrande) wrote :

Ubuntu xenial: gnome software opens without displaying anything.
failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so
failed to get recommended applications: no get_category_apps results to show
...
some 15 lines of similar error messages

Han (elberro) wrote :

Same for me: Ubuntu Gnome 16.04 / Gnome 3.18

At the beginning it worked for me, but after installing the usual software (Skype, Atom etc..) it stopped opening for me.

Cheers

Paul Morris (v-paul-p) wrote :

I was able to open and use the Software app just fine until I restarted while it was open and "pending" a download of a package (wifi wasn't connecting). Since that restart it will not open and I get this error in the logs:

org.gnome.Software[1419]: (gnome-software:2527): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory

I get the same as above. The softlink file is missing libgs_plugin_xdg_app_reviews.so -> libgs_plugin_xdg_app_reviews.so.0.0.0

ogladif (mardalgo) wrote :

same here...

Cyrilco (cyrilco) wrote :

I have the same issue

Rigo (rgr) wrote :

Same issue still exists with
gnome-software_3.20.1+git20160426.1.a976144-ubuntu-xenial-0ubuntu1_amd64.deb

Also checked xenial-proposed for update. (Nothing)

For what I already tried see: https://askubuntu.com/questions/760377/gnome-softwarefailed-to-open-plugin-usr-lib-gs-plugins-9-libgs-plugin-xdg-app

And this is what I see when I run gnome-software:
https://imgur.com/uuWCndZ

The double window frame is possibly another bug?

I had exactly the same problem as #9 : I had troubles on the internet connexion. I restarted and since the gnome-software don't launch on graphic version, neither via terminal.

While waiting for the solution, I installed the good old Ubuntu software-center ... Still do the job !

brotherquintus (gkoefner) wrote :

Same issue on Ubuntu 16.04

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