Login screen freezes and sometimes shows artifacts

Bug #1972150 reported by Islam
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Sometimes when unlocking, it doesn't accept the correct password and doesn't show any errors, just keeps spinning and I have to press "escape" twice to be able to enter the password in the text box again, and this behavior keeps like that until I restart gdm from another TTY or reboot.
Sometimes while switching TTY's, it shows artifacts like the screenshot.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gdm3 42.0-1ubuntu7
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
Uname: Linux 5.15.0-27-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
Date: Mon May 9 09:04:10 2022
InstallationDate: Installed on 2022-02-03 (94 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
SourcePackage: gdm3
UpgradeStatus: Upgraded to jammy on 2022-04-21 (17 days ago)
modified.conffile..etc.pam.d.gdm-password: [modified]
mtime.conffile..etc.pam.d.gdm-password: 2022-02-19T02:26:10.814729

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Islam (islam) wrote :
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Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report.

Please run:

  gsettings list-recursively org.gnome.shell > settings.txt
  lspci -k > lspci.txt
  journalctl -b0 > journal.txt

and attach the resulting text files here.

Please also run:

  cd ~/.local/share/gnome-shell
  rm -rf extensions

and then reboot. Has that improved the situation?

affects: gdm3 (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
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Islam (islam) wrote :
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Islam (islam) wrote :
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Islam (islam) wrote :
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Islam (islam) wrote :

I only had pidgin extension there which I think has no effect on this issue but anyway I removed it and will keep an eye, it happens randomly so there is no certain way to reproduce.

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Daniel van Vugt (vanvugt) wrote :

The screenshot in comment #1 looks like bug 1882353. Although the design has changed somewhat in Ubuntu 22.04.

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Islam (islam) wrote :

The artifact issue is exactly as #1882353
But when it doesn't accept the correct password is something different. This can happen also without the artifacts.

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Daniel van Vugt (vanvugt) wrote :

Can you clarify what artifacts you see that are not bug 1882353?

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Daniel van Vugt (vanvugt) wrote :

Oh maybe you just mean password entry doesn't work when the dock etc is visible?

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Islam (islam) wrote :

I mean after entering the password and pressing enter, it just keep spinning until pressing "escape" to be able to re-enter the password again even if the password is correct, this can happen whether there is artifacts or not.

May be I should create a separate bug for this?

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

A new bug for that might make sense, although only really if bug 1882353 was declared fixed and your secondary issue remained. So maybe don't create a new bug just yet.

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