Ubuntu
gnome-shell package

  1. Bug #1965219
  2. Comment #3

Comment 3 for bug 1965219

Revision history for this message
Daniel van Vugt (vanvugt) wrote (last edit ):

Actually if you're using a Xorg session and only the mouse is working then it's likely the gnome-shell process alone is hung or crashed. Because the mouse movement is handled by Xorg, not gnome-shell.

Please:

1. Look in /var/crash for crash files and if found run:

    ubuntu-bug YOURFILE.crash

   Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.