On-screen keyboard can't be disabled on touchscreen laptop

[Chris Combs]

On my Dell E7470, the on-screen keyboard when I interact with a text entry box using the touchscreen. I have disabled the keyboard in Universal Access and have tried several versions of a third-party GNOME Shell extension, "Block Caribou," without success.

My understanding is that this may be a regression of #1723857.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.4-1ubuntu1~20.04.2
ProcVersionSignature: Ubuntu 5.4.0-45.49-generic 5.4.55
Uname: Linux 5.4.0-45-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.8
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: GNOME
Date: Fri Oct 16 17:28:39 2020
DisplayManager: lightdm
InstallationDate: Installed on 2018-01-21 (999 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
RelatedPackageVersions: mutter-common 3.36.4-0ubuntu0.20.04.2
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-08-10 (67 days ago)

[Daniel van Vugt (vanvugt)]

Are you actually using Caribou ('caribou' package) or the built-in on-screen keyboard from gnome-shell?

[Chris Combs (ccombsdc)]

My apologies; I was using the terms interchangeably, which was a mistake. I do not have the 'caribou' package installed; I am using the built-in on-screen keyboard from gnome-shell.

[Daniel van Vugt (vanvugt)]

Thanks. Please try disabling all your extensions, via the Extensions app and/or by removing:

  ~/.local/share/gnome-shell/extensions

and then reboot. Does the problem still happen after that?

[Chris Combs (ccombsdc)]

Yes, unfortunately--I disabled extensions with the main toggle at the top of the Extensions tool, logged out and logged back in, and still see the on-screen keyboard on my touchscreen laptop after interacting with the touchscreen. ("Screen Keyboard" is still disabled in "Universal Access.")

Thank you; I appreciate your help troubleshooting this.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.