enlarged components on lock/login screen

[Relly Valentine]

Source Package: usr/bin/gnome-shell
Ubuntu Release: 20.04 LTS
Package Version: 3.36.2-1ubuntu1~20.04.1
Expected: Normal sized components on lock/login screen
Happened: Enlarged components on lock/login screen

This behavior is unaffected by resolution size from different monitors

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.2-1ubuntu1~20.04.1
ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
Uname: Linux 5.4.0-39-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: Flat-Remix-Miami-Dark-GNOME:GNOME
Date: Mon Jun 29 13:01:06 2020
DisplayManager: gdm3
InstallationDate: Installed on 2019-08-02 (331 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.36.2-1ubuntu1~20.04.1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-06-27 (2 days ago)

[Daniel van Vugt (vanvugt)]

Does the problem still happen if you disable the user-theme extension? You can disable it in the 'Extensions' app (gnome-shell-extension-prefs).

[Relly Valentine (rellyvalentine)]

Yes this problem still occurs after disabling the user-theme extension

[Daniel van Vugt (vanvugt)]

Oops. Come to think of it the login screen runs as a different user and that's a system extension. So disabling anything in the GUI won't work... Please try:

1. Uninstall the user-theme extension and any other non-Ubuntu extensions.

2. Reboot.

[Relly Valentine (rellyvalentine)]

Apologies on the late response.
I don't have any other non-Ubuntu extensions installed, however I'm unable to find where to uninstall the "user-theme" extension

[Daniel van Vugt (vanvugt)]

Actually, first please ensure your shell theme is the default one:

  Gnome Tweaks > Appearance > Themes > Shell = nothing or Yaru

and then reboot.

If that hasn't fixed it then please:

  sudo apt remove gnome-shell-extensions

and then reboot.

[Relly Valentine (rellyvalentine)]

Just tried both suggestions and unfortunately no changes.

[Daniel van Vugt (vanvugt)]

Please open Gnome Tweaks, click on Appearance, and then take a screenshot of the window (Alt+PrtScn) and attach it here.

[Daniel van Vugt (vanvugt)]

Please try clicking on the icon of the person on the login screen (top right of the screen) and check that 'Large Text' (and everything else) is turned OFF.

[Daniel van Vugt (vanvugt)]

Also the screenshot in comment #9 shows you have a custom shell theme enabled (judging by the top bar), but none apparently installed or enabled in gnome-tweaks.

If we can find out why/how your top panel is customized when it shouldn't be anymore then I think that might also explain this bug.

[Relly Valentine (rellyvalentine)]

I can confirm that the 'Large Text' option is switched off, however even when it is switched on the lock screen components remain the same.
Also, where can I go to see the top bar configuration?

[Daniel van Vugt (vanvugt)]

The top bar appearance should only be controlled by:

  Gnome Tweaks > Appearance > Themes > Shell

which isn't set or accessible in your screenshot... but maybe that's just because I asked you to uninstall 'gnome-shell-extensions'.

Please try reinstalling 'gnome-shell-extensions' and then reopen Gnome Tweaks and set:

  Gnome Tweaks > Appearance > Themes > Shell = nothing or Yaru

[Daniel van Vugt (vanvugt)]

You may also need to re-enable the user theme extension in the Extensions app (gnome-shell-extension-prefs).

[Relly Valentine (rellyvalentine)]

Hello, sorry to be getting back to you so late. I just tried your previous suggestions and the bug still persists. Also, in my previous screenshot the top panel was displaying according to the default theme setting.