Comment 13 for bug 1725932

Hi Daniel,

After downgrading apport to the version you specified, I was able to submit
a new bug 1727603 :

https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1727603

I was notified that this report contains private information and it was
automatically selected as private. I changed the visibility to public after
going through the .txt files. Please let me know if I should change the bug
visibility back to private.

Thanks

On Thu, Oct 26, 2017 at 2:22 PM, Daniel van Vugt <
<email address hidden>> wrote:

> Please try this:
>
> https://wiki.ubuntu.com/Apport#Why_is_apport_disabled_by_default.3F
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1725932
>
> Title:
> gnome-shell freezes randomly
>
> Status in gnome-shell package in Ubuntu:
> Incomplete
>
> Bug description:
> +++UBUNTU RELEASE+++
>
> Description: Ubuntu 17.10
> Release: 17.10
>
> +++PACKAGE VERSION+++
>
> gnome-shell:
> Installed: 3.26.1-0ubuntu5
> Candidate: 3.26.1-0ubuntu5
> Version table:
> *** 3.26.1-0ubuntu5 500
> 500 http://archive.ubuntu.com/ubuntu artful-proposed/main amd64
> Packages
> 100 /var/lib/dpkg/status
> 3.26.1-0ubuntu4 500
> 500 http://archive.ubuntu.com/ubuntu artful/main amd64 Packages
>
> First found this bug when I copied some files into /opt/ via root
> access nautilus. After clicking on another window, Ubuntu froze.
>
> This happened again and possibly recreated by performing root
> operations and navigating around gnome.
>
> Here is something I found interesting in the /var/log/syslog:
>
> Oct 22 19:03:14 hiruna-ubuntu-XPS kernel: [ 9031.695578] traps: gnome-
> shell[1813] general protection ip:7f91e14a6de2 sp:7ffd8ed31070 error:0
> in libgobject-2.0.so.0.5400.1[7f91e1471000+52000]
>
> This ^ was about the time when it froze the laptop.
>
> Also it should be noted that this keeps repeating over and over:
>
> Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] connect method
> Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] disconnect method
> Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: WARNING:
> addSignalMethods is replacing existing [0x564478e7a990
> Gjs_ShowAppsIcon.dash-item-container] emit method
> Oct 22 19:03:13 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied. dconf will not work
> properly.
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 60
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied. dconf will not work properly.]
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]:
> [AppIndicatorSupport-DEBUG] Reload detected, destroying old watchdog
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied. dconf will not work
> properly.
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated
> 568 times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied. dconf will not work properly.]
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session[1763]:
> gnome-session-binary[1763]: dconf-CRITICAL: unable to create file
> '/run/user/1000/dconf/user': Permission denied. dconf will not work
> properly.
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-session-binary[1763]:
> dconf-CRITICAL: unable to create file '/run/user/1000/dconf/user':
> Permission denied. dconf will not work properly.
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Permission denied. dconf will not work
> properly.
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: message repeated 30
> times: [ unable to create file '/run/user/1000/dconf/user': Permission
> denied. dconf will not work properly.]
> Oct 22 19:03:14 hiruna-ubuntu-XPS gnome-shell[1813]: unable to create
> file '/run/user/1000/dconf/user': Too many open files. dconf will not work
> properly.
>
>
> I will attach a syslog below.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 17.10
> Package: gnome-shell 3.26.1-0ubuntu5
> ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
> Uname: Linux 4.13.0-16-generic x86_64
> ApportVersion: 2.20.7-0ubuntu3
> Architecture: amd64
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Oct 22 19:18:47 2017
> DisplayManager: gdm3
> InstallationDate: Installed on 2017-05-24 (151 days ago)
> InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
> SourcePackage: gnome-shell
> UpgradeStatus: Upgraded to artful on 2017-10-19 (2 days ago)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+
> bug/1725932/+subscriptions
>

--
[image: photo]
*Hiruna Wijesinghe*
SBCS - La Trobe University
<email address hidden>
<http://us.linkedin.com/in/hirunawijesinghe> <http://github.com/hiruna>
<http://instagram.com/_hwphotography>