Ubuntu
gnome-screenshot package

  1. Bug #1194509
  2. Comment #13

Comment 13 for bug 1194509

Revision history for this message
Carl Pelz (pelzc) wrote :

I have the same problem on Ubuntu 14.04. It happens with "screenshot", "PrntScr" key, or "gnome-screenshot" from terminal. Screen shot used to work for me.

To recover from the "WHITE SCREEN": switch to terminal (Ctrl + Alt + F1) and kill the "gnome-screenshot" process, then switch back to desktop (Ctrl + Alt + F7).

I believe the problem is due to permissions on the file ~/.local/share/recently-used.xbel in the user's home folder. In my case, this file was owned by root. I assume this happened due to doing a printscreen as sudoer, but I'm not how exactly this happened in my case.

Once I changed the owner and group back to my user, all the above methods of screenshot work again without causing a white screen. (sudo chown user:user ~/.local/share/recently-used.xbel)

Hope this helps!